Stalling at "Hub is being Configured"

[pmarchese]

Anyone else run into the problem where it hangs at the Hub is being configured intro screen? This is happening on a pcs that previously had the beta on it as well as one that never did. Also after removing all the folders mentioned in the cleanup portion of the faq the only thing that changes is it asks me to log in prior to hanging at this point. Thanks in advance!

p-

[Anonymous]

I'm having the same issue on the free trial. I tried creating a new username but can't seem to log out and log back in

[innovatenate]

Is the hub creations still stalling?

Did the sign out issue subside?

Thanks,

[Anonymous]

Hi It is still stalling 😞

I have a macbook pro early 2011 15" and I tried uninstalling and
reinstalling fusion 360 to no avail

Best,
Alex
516-967-6797

[Anonymous]

Mine is also still stalling.

Brian

[innovatenate]

Thanks for the update! I apologize for the issues. The hub creation stall is usually an indication that there is a connectivity issue. Are you behind a proxy server, firewall or something that may impede access to the servers? The install and licensing group has made the below blog post available as a guideline for Autodesk 360. You may want to review this post and see if any of the suggestiosn are applicable.

http://upandready.typepad.com/up_and_ready/2013/12/proxy-servers-and-autodesk-360.html

If you have a laptop, you may consider testing on another network (i.e. at home or a coffee shop) to see if the results are the same. 

Also, I'll check to see if there is anything that can be done on the back end. 

Thanks,

[Anonymous]

Thanks. I've tried on 4 different networks and nothing works which means it
has nothing to do with a proxy server. Including a class tutorial on the
software where everyone else in the room was able to get on.

I would really really like to use the software and was planning on
purchasing a subscription after a trial run. Please help!!! It is really
stalling my work. I would even skip the trial period if someone.. would
just help me fix this 🙂

Best,
Alex
516-967-6797

[innovatenate]

Brian/Alex,

The reset button has been pressed. Please try to log in again as soon as you get a chance. Let me know if you have any further problems.

Kind Regards,

[Anonymous]

I got so frustrated that i just purchased a subscription. Which does seem
pretty counter intuitive is there anyway i can backtrack to get the free
trial?

[jessica.t]

Hi Alex! Sorry for the long wait! We're actively working on your request and will keep you posted through this week. If you have any questions in the meantime please let us know. Thanks!

[Anonymous]

Hi,

I am also having the same issue (Hub Stalling). I am using a 2012 MacBook Air.

Paul

[innovatenate]

Paul,

Thanks for letting us know. Can you please try again and let us know if there are any ongoing issues.

Thank you in advance.

[Anonymous]

All set, thanks!

Paul

[Anonymous]

I'm having the same problem, it says hub is being configured and has been saying it for the last hour, 

please help

nathaniel

[Anonymous]

Hi,

I too, have been having the same problem. I have tried creating two different account and still no luck. Has anyone found a way to solve this problem?

Thanks,

Jason

[innovatenate]

Thanks for reporting this issue! I am in the process of verifying and will follow up as soon as possible.

Thanks,

[innovatenate]

Jason and Nathaniel,

Everything appears operational as best I can tell. Can you try clearing your browser cache and then re-starting?

Thanks,

Nathan

[Anonymous]

Hi Nathan,

Thank you for the quick reply.

I have cleared all the caches on my computer, tried two different networks, two different computers and two different log-in IDs, yet it always gets stuck at the hub screen. When I created the account I didn't receive any emails saying the account was registered. Do you think something along those lines are preventing the hub from signing in properly?

Thanks,

Jason

[Anonymous]

I have the same issue as Jason, but I can't logout to try a different login ID. I also never got any e-mails saying account was registered.

[innovatenate]

Thanks for the update. I found that I'm able to reproduce the issue if a create a new account. I'm looking into the issue deeper and will return with an update as soon as possible. Thank you for your diligence and patience.

Kind Regards,

[Anonymous]

Same issue here. No firewall issues. No special characters.