Check-in Error 0 - Unknown Server Error

[tobias]

Hi,

I have updated Vault 2022 to 2023 including 2023.0.1. The installation went smooth and everything worked fine untill check-in files. From Vault I have following error message:

check-in from Inventor:

Server Logbook:

Any ideas ? Thanks 

[gandhey]

Hello,

Can you please check if following helps :
https://knowledge.autodesk.com/support/autocad-mep/troubleshooting/caas/sfdcarticles/sfdcarticles/Er...

Regards,

Yogeshwar

(Vault team)

[tobias]

@gandhey ,

Thanks, yes I tried it and made no difference. 

What concerns me is what is mentioned in the server log:

Exception(Inner): There is already an Item with de same key added.

 (Translated from Dutch)

It looks like there something double, but what ?

Regards,

[Gabriel_Watson]

It seems to me that something is getting lost in your property mapping sync, according to the logs there. That would align with a similar thread below, which may help solve this:
https://forums.autodesk.com/t5/vault-forum/error-quot-an-item-with-the-same-key-has-already-been-add...

You may have to open up a support ticket and show them your Vault property mapping and test without it enabled to confirm that is the issue.

[tobias]

Thanks, I opened a support case. To be continued...

[tobias · Accepted solution]

Autodesk Support solved my problem. If I understood correctly they found a dll file with a wrong entry.

This is configuration dependent. 

[tobias]

Autodesk Support find the double entry as follow:

Tools > Administration > Vault Settings > Behaviors > Properties

My part number had 2 mappings. I deleted the custom entries.

[jimmy.wick90]

Try to get the support assistance... you can also try to check for the updates of the autodesk or else if nothing is working just raise assistance.

Jimmy