iOS 11 with SketchBook Pro 2.x (S logo) & SketchBookX

[david.lau]

1. Please do NOT upgrade to iOS 11 until you have backed up all your sketches.

https://www.sketchbook.com/help/knowledge-base/transfer-legacy-data-files/

iOS 11 is a 64-bit ONLY operating system that runs on A7 processors or higher. This means that if you upgrade to iOS 11, you won't be able to run SketchBook Pro (S logo) or SketchBook Express (SketchBookX) and your files will be lost.

http://www.businessinsider.com/apple-ios-11-32-bit-apps-compatibility-2017-8

2. Here are two solutions for now:

a. Stay on iOS 10.x (you can still use the app(s) and access your files)

b. Upgrade to a newer version of SketchBook (before doing this, please backup our files)

3. Files on iCloud (2.x)

a. Download the latest version of Desktop app (mac or win)
b. Open the files from iCloud and Save As (rename the files) - Save As Tiff
c. Run the latest mobile version (v4.x) and you are able to open the files again.

4. Upgrade info:

• SketchBook Pro 2.x to SketchBook 3.x is a paid update
• SketchBook Pro 2.x to SketchBook 4.x is a paid update
• SketchBook 3.x to SketchBook 4.x is a free update

5. SketchBookX Users:

The free version of SketchBook (iOS/Android) has a similar feature set as SketchBookX.

6. Revert back to iOS 10 Solution

If you have backed up your device before upgrading to iOS 11, you may try to revert back by following the steps here:

https://support.apple.com/en-us/HT204184

7. Contact Support

https://support.sketchbook.com/hc/en-us/requests/new?ticket_form_id=149598

8. Update on 02-08-2018 07:42 AM via David Lau/Jochen S

To get your Sketches in SketchBook Pro (S logo) 2.9 back:

a. Do NOT delete your SketchBook Pro (S logo) from your iPad.  If you delete the app, you will delete ALL your sketches on the iPad.

b. Connect iPad to a desktop computer and back your iPad to the desktop computer.

c.  Use iExplorer to navigate the backup.

https://macroplant.com/iexplorer/tutorials/how-to-browse-backups-on-iphone

d.  There are png files that is a preview of your sketch in the SketchBook folder.

e. There are .data files.  This can be opened with GIMP.

https://stackoverflow.com/questions/31868307/open-data-files-as-greyscale-images-in-gimp

This file structure I get from iExplorer when extracting the sketchbook data from my iPad backup is noted below:

com.autodesk.SketchBookPro/Library/Preferences/SBIP: 
-rw-r--r-- 1 YOURNAME staff 639420 21 Aug 2015 2015-08-21 06_57_28 +0000.png 
-rw-r--r-- 1 YOURNAME staff 4194336 21 Aug 2015 2015-08-21 06_57_28 +0000_0.data 

[david.lau]

You need to touch every single file.  It is a manual process.  If move files using the latest version of SketchBook from the Local Gallery to the iCloud, you need to move it one at a time.  There isn't a way to 'batch' them.

[Anonymous]

Did you try this method by yourself? When I opne in GIMP only a grey scale fuzzy picture od raw data, so what to do then???

[david.lau]

Follow the steps noted in:  MESSAGE 79 OF 102

[Anonymous]

Hi, OK - finally the method worked and thanks very much for your fast support.

But I have to convert every single file and every single layer (!!), which is quite tiring and cost me a lot of time (and hence money)...

Let me say, as a Sktechbook Pro user (who paid for the software), that I am very disappointed about Autodesk, there must be someting wrong.. Other companies were able to provide updates.

It's hard to continue using Sketchbook without trust, what will happen at the next OS update ?...

[Anonymous]

Hi a.kurka,

sorry for my late reply but I was offline for a few days.

I'm glad my method worked for you. Could you use the

little script to get the layer width for the Gimp import?

You are right: It's a bit tiring having to import every single

layer. It would be possible to write an import filter for Gimp.

But I never did as I only had to import two sketches.

Kind regards

  Jochen 

[Anonymous]

Hi Jochen,

yes I used your script and it worked fine and was very valuable, thank you very much. I could retrieve the width of about 200 layers in one list. Until now I restored onyl a few pictures.

A full script for the whole restoring process would be indeed cool...

all the best

Andreas