Revit 2020 in Viewer Mode ?

[DeurlooBM]

I was asked by the Twitter support team to post it here, so here goes.

I downloaded and installed Revit 2020 today and as every year I am excited to see the new stuff. But the first ting I noticed is that I can not save a project or a family and Revit pops up with a message telling me I'm in Viewer Mode (see attached image). I already tried logging out and back in again and of course rebooted my workstation as well.

Any idea what going on?

[karldraw]

B I N G O !

[Anonymous]

Still, doesn't help my 2019.2 stuck in viewer mode.

[Matt__W]

@Anonymous the hot fix is for Revit 2020, not 2019.

[Anonymous]

Is there another place to access the Hotfix? When I open the Autodesk Desktop App, the window opens but never loads anything. I'm running Windows on Bootcamp, if that matters. 

I was able to find it from my account online.

[Anonymous]

SO I uninstalled 2019.2 and reinstalled it and now it works. 

[aryo]

where to instal revit 20201.0.1 from?

It doesn't appear in my products downloads

[Anonymous]

Shows up for me as the most recent updates at manage.autodesk.com.

Do you see any updates?  You may not have access to program updates if you don't.

[Matt__W]

You can try this direct download link : https://up.autodesk.com/2020/RVT/9CA05B9A-2002-0510-A1B4-FFF7A680FE55/Autodesk_Revit_2020_0_1.msp

[Anonymous]

When will the official fix come out?

[Matt__W]

@Anonymous it's been out for a while now (since mid-April). Check the Desktop App for the 2020.0.1 update.

Here's the Release Notes about it.

https://up.autodesk.com/2020/RVT/Autodesk_Revit_2020_0_1_Readme.html

[Anonymous]

---

@Anonymous wrote:

When will the official fix come out?

---

I installed last week, didn't need to install the update/hot fix.

[huotger · Accepted solution]

If you are installing from Autodesk Desktop App, the Revit 2020.0.1 hotfix should be applied automatically when Revit 2020 is installed.  Unless you have disabled the "Always install the latest product updates at the same time" option within ADA settings.

I hope this helps.

[Viveka_CD · Accepted solution]

Hi All,

Please keep an eye on this article: Revit 2020 is stuck in Viewer Mode after installing

Regards,

[Install_N_Licensing]

>>Solution provided above.

[m2]

I purchased subscription to Revit LT.  It is permanently in VIEWER MODE.  I am unable to be productive with this software until this is resolved.  Side question:  Why even have a viewer?  Other Autodesk products are inaccessible without valid license or may be looked at with separate "viewer" utility.

Thanks

Michael McMillin, AIA

[Matt__W]

@m2 have you seen this AKN article about this issue?

REVIT 2020 IS STUCK IN VIEWER MODE AFTER INSTALLING
https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Your screenshot shows that you don't have the 2020.0.1 hotfix installed you. You still have the initial release installed.

HOW TO TIE THE BUILD NUMBER WITH THE REVIT UPDATE

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

[Anonymous]

Hello - For this fix installation will I have to exit my current revit session?  I'm SO ANGRY right now that I might have lost two days worth of work when I thought it was auto saving in the background just to find out that YOUR RIDICULOUS PROGRAM switched me to Viewer Mode without my knowledge!!  There better be a way to recover ALL OF THIS WORK or there better be some sort of compensation for YOUR LACK OF REGARD for your user's time, energy, and use of a product that should function properly!  You have horrible customer service as well; In emergency situations you cannot speak to the Support Team directly, in real time, to try for a solution.  You have to schedule something which is extremely inconvenient.

[RobDraw]

---

@Anonymous wrote:

Hello - For this fix installation will I have to exit my current revit session?  I'm SO ANGRY right now that I might have lost two days worth of work when I thought it was auto saving in the background.

---

Two days without saving? Autosave?

---

@Anonymous wrote:

There better be a way to recover ALL OF THIS WORK or there better be some sort of compensation for YOUR LACK OF REGARD for your user's time, energy, and use of a product that should function properly!  

---

This kind of statement does not belong in a user help forum. The complaint department is down the hall and to the left.

[eva]

Hi I download Revit 2019 on Jan29, and it worked really well. Today, Feb 2, I open Revit and it said revit in 2019.2 is in viewer mode. I followed the link : https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

and did step 1,2,3,4. Restart my computer. And I also installed all revit updates, still not working.

Please help…….

[RobDraw]

Since this thread is about a specific issue with 2020 and has several posts marked as solutions, you should start a new thread as your issue is not related.