Revit 2019.2 update doesn't work

[Anonymous]

Hello, I've installed Revit 2019.2 update on two computers. On first computer update working ok, but on second computer it was successfully instaled, but when I open project in Revit on the top of window doesn't write 2019.2. Also new functions don't work (schedule zoom,...). What could be wrong?

Martin

[Tony_Michniewicz]

My first suggestion would be to verify that 2019.2 Update was actually installed on this system.  The easiest way to accomplish this is to go to the Programs and Features and review the version of Autodesk Revit 2019 and Autodesk Collaboration for Revit 2019.  Both of these programs will be version 19.2.0.65 if the 2019.2 Update was installed successfully.

If this is not the version displayed in Programs and Features, then I recommend running the 2019.2 Update again.  If you are prompted to modify or uninstall, select the uninstall option and then run the 2019.2 Update once again and it should be able to run successfully.  If the update completes successfully and the program versions have not been updated, then we would need to take a look at the install log files in your Windows temp folder in order to identify what is failing in the installation.

[Anonymous]

Thank you Tony. Revit Collaboration is verison 19.2.0.65, but Revit version  is 19.1.0.112. I have tried update again twice, but nothing happened. I unistalled update and tried again but still don't work. 

[gbiallas]

I'm seeing the same issue as described in the original post. After uninstalling and reinstalling the update my build number for Revit remains 19.1.0.112. Collaboration for Revit shows the updated build number of 19.2.0.65.

[Viveka_CD]

@Anonymous

Please try a complete reboot of your machine and check if that resolves the issue.

Thanks,

[Anonymous]

@Viveka_CD

I tried...It also doesn't help.

[Tony_Michniewicz]

Based on these results, it appears that a portion of the install (Collaboration for Revit) completed successfully but the main Revit update failed and we will need install log files to identify the underlying problem. I recommend starting this process by extracting the individual installer from the Autodesk_Revit_2019_2.exe patch wrapper. This can be accomplished through the following steps:

1. Copy the Autodesk_Revit_2019_2.exe file into a local directory.
2. Open a command prompt and browse to the folder containin the Autodesk_Revit_2019_2.exe file.
3. Run the following command: Autodesk_Revit_2019_2.exe /e <Destination folder>.

Please note that in step 3, you'll need to replace the <Desintation folder> with the path to the folder you want the files extracted to. I usually copy the patch wrapper and extract the underlying files to C:\Temp so my command ends up being Autodesk_Revit_2019_2.exe /e C:\Temp. Depending on your User Access Control settings, you may be prompted to allow the program to make changes. If so, click Yes. This should create an ExtractFiles folder in which you'll find each of the installers included in the patch wrapper and the RVTSP6.msp file is the Revit update installer.

Before attempting to run the extracted installer, follow the steps on this page to enable verbose logging for installations. Also, navigate to your Windows temp folder and delete any files or folders in this location (this action will make finding the desired install log file easier). Now run the RVTSP6.msp file and allow the installation to complete. If the installation generates any errors, please let us know. Additionally, browse to your Windows temp folder and locate the install log file, which should be named MSI_____.log (the blank is filled in by a five digit numeric value). These files are usually quite large (60 MB or so), so I recommend zipping it up before posting it for review.

[gbiallas]

Here's my log file. The file was only 12 MB so, hopefully, I did everything correctly. The installer didn't seem to do anything when I ran it.

[mdavis22569]

I'm experiencing this ... as are others.

Edited to add:

It acts like it's installed. If you try and install it again, it asks if you want to modify the install (IE uninstall it) 

If you look in your control panel, it doesn't show it installed. 

Mike

[mdavis22569]

Work around fix:

Uninstall Revit.

Reinstall it, then install 2019.2.... 

Then it shows it working for me

[Tony_Michniewicz]

For those of you that are having problems with the installation of the Revit 2019.2 Update, we've identified that this problem occurs on systems that had the Revit 2019.1 Update installed first and the Revit 2019.0.2 Security Fix was applied later. The Revit 2019.0.2 Security Fix failed to block this unsupported update path, which leaves Revit 2019 in a bad state.

We are investigating better work-arounds but at this time the only known solution is to uninstall and reinstall Revit 2019, and then apply the 2019.2 Update.

[DarrenP]

well thats not good

i will just wait for a better workaround 

[Anonymous]

I am also having the same issue. I think it is not an ideal workaround to uninstall whole Revit and install again. I will wait for other ways as well.

[huotger]

Revit 2019.2 Update installation is only impacted if you attempted to install the Revit 2019.0.2 Security Fix on top of Revit 2019.1 Update.  If you do not have this scenario, then the Revit 2019.2 Update is expected to install without error.

[DarrenP]

thats what i did

[huotger]

Sorry for this inconvenience and your patience while we determine if other methods are possible to install Revit 2019.2 Update.

[andybrack]

Note that this looks similar to the issue that occurred when 2019.1 was released. See link below. A potential workaround (in lieu of uninstalling Revit 2019) was listed, but I have not confirmed if it works.  At my firm, we removed the 2019.0.2 security patch as part of our standard deployment and only include the Revit 2019.1 update. Will test with an install of 2019.2 this weekend and let you know if I have any issues.   

https://forums.autodesk.com/t5/installation-licensing/revit-2019-1-installation-error/td-p/8345960

Andy

[RevitJediMaster]

---

@andybrack wrote:

Note that this looks similar to the issue that occurred when 2019.1 was released. See link below. A potential workaround (in lieu of uninstalling Revit 2019) was listed, but I have not confirmed if it works.  At my firm, we removed the 2019.0.2 security patch as part of our standard deployment and only include the Revit 2019.1 update. Will test with an install of 2019.2 this weekend and let you know if I have any issues.   

https://forums.autodesk.com/t5/installation-licensing/revit-2019-1-installation-error/td-p/8345960

Andy

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Same issue as OP.

Fix for 2019.1 described in the link above did not fix the issue with 2019.2 for me.  Waiting for viable workaround...

[huotger · Accepted solution]

Sorry for the inconvenience, but the only known viable resolution at this time is a full uninstall of Revit 2019 and reinstall.  Once reinstalled, Revit 2019.2 Update can be directly applied.

[RevitJediMaster]

Pardon my frustrated tone, but this issue is not "solved."  Uninstalling Revit and re-installing to apply a point update is not a viable solution for 45 users.  I could see it, maybe, for 1-5 users.  But it takes considerable time and effort to do that for an office of even 10 users.  The added features are not worth the investment.

Is Autodesk working on a different solution?  Or do they consider this a done deal and we'll just need to wait for Revit 2020 to get the new features?