Cannot log into Autodesk from Revit 2021

[Anonymous]

Cannot log into Autodesk from Revit 2021.
- The login is button is enabled but when I click on it nothing happens, not even an error message.
- But the Render From Cloud button is enabled even though I'm not logged in. Isn't it supposed to be grayed out? When I click on that nothing happens as well.
- Otherwise the app works just fine, including regular Render.
- I went to the Autodesk site from my browser to make sure that I could log in to Autodesk and yes, no problems. But I didn't think that was an issue anyway, as the problem seems to be a technical issue from within the app.
- An interesting side note - the login button on Revit always appears in an Asian language (Chinese or Japanese) so I have to pulldown the menu for English. The app was installed in English.
- I just tried the sign in button from within AutoCad as well. Same nothing happens.

Can someone help me??

[Tony_Michniewicz · Accepted solution]

This definitely sounds like an issue with the Autodesk Single Sign-On component based on the fact that both AutoCAD and Revit are impacted so I would suggest uninstalling and reinstalling the Autodesk Single Sign On Component:

1. Navigate to Control Panel > Uninstall a program.
2. Find the Autodesk Single Sign On Component and uninstall it.
3. Remove the folders:
   C:\ProgramData\Autodesk\AdSSO
   C:\Program Files\Autodesk\Autodesk AdSSO
   C:\Users\<username>\AppData\Local\Autodesk\Autodesk AdSSO
4. Navigate to the software installation media (e.g., for AutoCAD it would be C:\Autodesk\AutoCAD_2020_English_Win_64bit_dlm).
5. Open the folder ...\x64\AdSSO.
6. Run the AdSSO.msi and let the installation complete.

[Anonymous · Accepted solution]

it solved my problem! thank you so much.

[Anonymous]

Hi Tony,

I am currently experiencing the same issue above, except that I can sign in to Autodesk in Autocad. I cannot log in to Autodesk in Revit2021. The solution you mentioned is not applicable to me as I don't have the Autodesk Single Sign On component. So I have nothing to uninstall.

Hope you can help me resolve this issue.

[utkudemirel · Accepted solution]

I don't have Autodesk Single Sign On either. were you able to solve the problem?

[Obannontf]

I'm also having this sign in issue with Revit 2021 (Asian characters and no response to sign in) but not with AutoCAD 2020. Has a solution been found yet?