Maya - Fatal error (Attempting to save...)

[Anonymous]

Hi team,

Hoping to get some help with Maya as I had it crash while working on a scene and now when I went to open it back up I keep getting a fatal error which says 'Attempting to save in .... Temp folder'.

I’ve tried deleting Maya and installing Maya 2019, tried opening Maya 2017. I updated my drivers and even renamed the temporary folder naming convention and I can’t troubleshoot the issue. I’ve looked up a few forums online and tried what they’ve recommended and haven’t had any luck.

Is anyone encountered this issue and can provide any options to fix it?

Thanks – appreciate the help

[Anonymous]

Hi team,

Hoping to get some help with Maya as I had it crash while working on a scene and now when I went to open it back up I keep getting a fatal error which says 'Attempting to save in .... Temp folder'.

I’ve tried deleting Maya and installing Maya 2019, tried opening Maya 2017. I updated my drivers and even renamed the temporary folder naming convention and I can’t troubleshoot the issue. I’ve looked up a few forums online and tried what they’ve recommended and haven’t had any luck.

Is anyone encountered this issue and can provide any options to fix it?

Thanks – appreciate the help

[sean.heasley]

Hi @Anonymous  and welcome to the community!

When you get a chance can you try opening your Maya.env file found in your Maya 2017/2018/2019 folder and add this to it:

MAYA_DISABLE_OPENCL=1

There was also a similar issue found in this thread.

The solution there was to delete a dll file which I don't recommend doing until you've tried my above step and back up the files as changing dll files can cause issues with your machine

Here's the solution text from that thread :

C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e )

This Dll file seemed to confuse Maya if there is a GPU or not.

So if there's someone who has this same issue, try to delete  igdrclneo64.dll first!!

[sean.heasley]

Hi @Anonymous 

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

First always update your graphics drives first and then retry Maya.  If that doesn't work then try the following.

After Maya crashes it produces a crash log.  It can be found at C:\Users\YOUR_USER_PROFILE_NAME_GOES_HERE\AppData\Local\Temp.  It'll be called MayaCrashLogXXXXXX_XXXX.txt  Where the X's are a timestamp of when it crashed. 

Mine looked like this:

//=====================================================
Maya Crash Report
//=====================================================

Exception code: C0000005: ACCESS_VIOLATION - illegal read at address 0x00000000
Fault address: 7D0FA92B in C:\WINDOWS\System32\DriverStore\FileRepository\ki130624.inf_amd64_d85487143eec5e1a\ig9icd64.dll

For me, I moved ig9icd64.dll out of the folder and put it on my desktop for backup purposes.  After restarting Maya it didn't crash anymore but I got a color warning dialog.  If you get this you can just go into Windows->Settings/Preferences->Preferences and click on the Display section.  Next, scroll down until you see Rendering engine and change it to DirectX 11.  Now Maya should be fine.

[eileneje1]

I'm trying your fix, but when I get to the location you've specified I have a bunch of folders and 3 files - none of which are named Maya.env.  I have updated my graphics drivers.  I'm on the student version, 2019.

[eileneje1]

I finally found my Maya.env file (unusual location) and added this line and it worked.

MAYA_DISABLE_OPENCL=1

[Anonymous]

Hi, I cannot see the Maya.env file, not in any folders? 

also if I did find it, where on it would I add the line? 

every time I try create Shari system for a second time - its fatal crash? 

[Anonymous]

Hi Sean,

I would like to announce that this solution is a success! Thank you for sharing it with us!

[rafaelsanchezaizcorbe]

You save  my life mate. Thank you so much.

[Anonymous]

Where exactly is it located? I'm getting this error as well and found this but have no clue where the file is.

[Anonymous]

Hey Sean. Where exactly is the file located? and when i find the file, where in the file do I paste the code that you have put up?

[rafaelsanchezaizcorbe · Accepted solution]

1. Go to Control Panel\All Control Panel Items\System
2. Click "Advanced System Settings"
3. Go to "Advanced" tab, then click "Enviroment Variables"
4. The first section "User variables for <your user>" - click New...
5. Variable name = MAYA_DISABLE_OPENCL
Variable value = 1
6. Click "Ok"

I did this steps and it worked for me.

[Anonymous]

How can I solve that same problem in Mac?

[Anonymous]

Obrigado! Resolveu!

[ldscowgorl411]

I can't find the ig9icd64.dll anywhere i did a search under Autodesk >Maya, could you let me know

[ldscowgorl411]

I just realized that I was searching in the wrong spot, so I search in window > system32 for the file ig9icd64.dll and nothing was found. please help me

[byAndrewsDesign]

Had the same problem. march 2021. opens really slow but it works just fine after that!

[Anonymous]

I did this and it worked: 

https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-May...

[jessica.shu2013]

Hi,

I do have Fatal error, but I don't have the ig9icd64.dll. I tried to navigate it, but couldn't find it.

How can I fix it? I am using Maya 2022. Thank you,

Jessica