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Maya - Fatal error (Attempting to save...)

41 REPLIES 41
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Message 2 of 42
jason_edwards
41670 Views, 41 Replies

Maya - Fatal error (Attempting to save...)

Hi team,

 

Hoping to get some help with Maya as I had it crash while working on a scene and now when I went to open it back up I keep getting a fatal error which says 'Attempting to save in .... Temp folder'.

 

I’ve tried deleting Maya and installing Maya 2019, tried opening Maya 2017. I updated my drivers and even renamed the temporary folder naming convention and I can’t troubleshoot the issue. I’ve looked up a few forums online and tried what they’ve recommended and haven’t had any luck.

 

Is anyone encountered this issue and can provide any options to fix it?

 

Thanks – appreciate the help

41 REPLIES 41
Message 1 of 42

Hi team,

 

Hoping to get some help with Maya as I had it crash while working on a scene and now when I went to open it back up I keep getting a fatal error which says 'Attempting to save in .... Temp folder'.

 

I’ve tried deleting Maya and installing Maya 2019, tried opening Maya 2017. I updated my drivers and even renamed the temporary folder naming convention and I can’t troubleshoot the issue. I’ve looked up a few forums online and tried what they’ve recommended and haven’t had any luck.

 

Is anyone encountered this issue and can provide any options to fix it?

 

Thanks – appreciate the help

Message 3 of 42

Hi @jason_edwards  and welcome to the community!

 

When you get a chance can you try opening your Maya.env file found in your Maya 2017/2018/2019 folder and add this to it:

MAYA_DISABLE_OPENCL=1

There was also a similar issue found in this thread.

The solution there was to delete a dll file which I don't recommend doing until you've tried my above step and back up the files as changing dll files can cause issues with your machine

 

Here's the solution text from that thread :

 

C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e )

 

This Dll file seemed to confuse Maya if there is a GPU or not.

 

So if there's someone who has this same issue, try to delete  igdrclneo64.dll first!!

 

 

Message 4 of 42
sean.heasley
in reply to: sean.heasley

Hi @jason_edwards 

 

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

 

Message 5 of 42
dave1nova
in reply to: jason_edwards

First always update your graphics drives first and then retry Maya.  If that doesn't work then try the following.

 

After Maya crashes it produces a crash log.  It can be found at C:\Users\YOUR_USER_PROFILE_NAME_GOES_HERE\AppData\Local\Temp.  It'll be called MayaCrashLogXXXXXX_XXXX.txt  Where the X's are a timestamp of when it crashed. 

 

Mine looked like this:

//=====================================================
Maya Crash Report
//=====================================================

Exception code: C0000005: ACCESS_VIOLATION - illegal read at address 0x00000000
Fault address: 7D0FA92B in C:\WINDOWS\System32\DriverStore\FileRepository\ki130624.inf_amd64_d85487143eec5e1a\ig9icd64.dll

 

For me, I moved ig9icd64.dll out of the folder and put it on my desktop for backup purposes.  After restarting Maya it didn't crash anymore but I got a color warning dialog.  If you get this you can just go into Windows->Settings/Preferences->Preferences and click on the Display section.  Next, scroll down until you see Rendering engine and change it to DirectX 11.  Now Maya should be fine.

Message 6 of 42
eileneje1
in reply to: sean.heasley

I'm trying your fix, but when I get to the location you've specified I have a bunch of folders and 3 files - none of which are named Maya.env.  I have updated my graphics drivers.  I'm on the student version, 2019.

 

Capture.JPG

Message 7 of 42
eileneje1
in reply to: eileneje1

I finally found my Maya.env file (unusual location) and added this line and it worked.

MAYA_DISABLE_OPENCL=1

 

Tags (1)
Message 8 of 42
kalel-6
in reply to: sean.heasley

Hi, I cannot see the Maya.env file, not in any folders? 

 

also if I did find it, where on it would I add the line? 

 

every time I try create Shari system for a second time - its fatal crash? 

Message 9 of 42
aholliman
in reply to: sean.heasley

Hi Sean,

 

I would like to announce that this solution is a success! Thank you for sharing it with us!

Message 10 of 42

You save  my life mate. Thank you so much.

Message 11 of 42

Where exactly is it located? I'm getting this error as well and found this but have no clue where the file is.

Message 12 of 42

Hey Sean. Where exactly is the file located? and when i find the file, where in the file do I paste the code that you have put up?

Message 13 of 42

1. Go to Control Panel\All Control Panel Items\System
2. Click "Advanced System Settings"
3. Go to "Advanced" tab, then click "Enviroment Variables"
4. The first section "User variables for <your user>" - click New...
5. Variable name = MAYA_DISABLE_OPENCL
Variable value = 1

6. Click "Ok"

I did this steps and it worked for me.

Message 14 of 42
aranza.cgtz
in reply to: sean.heasley

How can I solve that same problem in Mac?

Message 15 of 42
lcsimao
in reply to: sean.heasley

Obrigado! Resolveu!

Message 16 of 42
ldscowgorl411
in reply to: dave1nova

I can't find the ig9icd64.dll anywhere i did a search under Autodesk >Maya, could you let me know

Message 17 of 42
ldscowgorl411
in reply to: dave1nova

I just realized that I was searching in the wrong spot, so I search in window > system32 for the file ig9icd64.dll and nothing was found. please help me

Message 18 of 42

Had the same problem. march 2021. opens really slow but it works just fine after that!
Message 19 of 42
_paola__
in reply to: jason_edwards
Message 20 of 42
jessica.shu2013
in reply to: dave1nova

Hi,

I do have Fatal error, but I don't have the ig9icd64.dll. I tried to navigate it, but couldn't find it.

How can I fix it? I am using Maya 2022. Thank you,

 

Jessica

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