Weird Graphical Glitches, Inventor 2021

[cjones]

Hi,

Ever since installing Inventor 2021, I keep having graphics issues where typically the Extrude and Measure Windows pop up when they shouldn't, and once up they remain (although not active).  The only way to remove them is to either activate measure or extrude, and then cancel.  Another quirk is when I create a sketch, on exiting it instantly becomes invisible.  I then need to turn it on to allow me to perform an Extrude etc on it.

Any ideas what the problem is?  I've already un-installed and re-installed, but made no difference.  Also I've updated the graphics driver (Quadro M1000M).

Thanks for any help,

Chris.

[cjones]

Hi,

Ever since installing Inventor 2021, I keep having graphics issues where typically the Extrude and Measure Windows pop up when they shouldn't, and once up they remain (although not active).  The only way to remove them is to either activate measure or extrude, and then cancel.  Another quirk is when I create a sketch, on exiting it instantly becomes invisible.  I then need to turn it on to allow me to perform an Extrude etc on it.

Any ideas what the problem is?  I've already un-installed and re-installed, but made no difference.  Also I've updated the graphics driver (Quadro M1000M).

Thanks for any help,

Chris.

[mdavis22569]

So the M1000M hasn't been certified since 2018 Inventor ( I've seen issues with these MXXXXM series cards)

You can try getting the driver set to the last one:

NVIDIA Quadro M1000M

Maxwell

2048

Mobile

NVIDIA

Quadro Desktop/Quadro Notebook 375.86 64bit [21.21.13.7586]

Download

I would also go into your Application Options / Hardware and testing some of the settings there

[mdavis22569]

So the M1000M hasn't been certified since 2018 Inventor ( I've seen issues with these MXXXXM series cards)

You can try getting the driver set to the last one:

NVIDIA Quadro M1000M

Maxwell

2048

Mobile

NVIDIA

Quadro Desktop/Quadro Notebook 375.86 64bit [21.21.13.7586]

Download

I would also go into your Application Options / Hardware and testing some of the settings there

[mdavis22569]

Also, what happens if you use the none dark theme ... do you still have an issue?

[mdavis22569]

Also, what happens if you use the none dark theme ... do you still have an issue?

[cjones]

Hi, thanks for both your replies....will test light theme a little later and also check drivers.

Chris.

[cjones]

Hi, thanks for both your replies....will test light theme a little later and also check drivers.

Chris.

[LishuangLu]

Hi Chris, 

For the 1st issue about extrude and measure dialogs popping up unexpectedly, please have a try with light theme and let us know if you can still reproduce. 

For the 2nd one related with sketch visibility, this is a known one which is being tracked and investigated internally. 

Thanks, 

-Lisa

[LishuangLu]

Hi Chris, 

For the 1st issue about extrude and measure dialogs popping up unexpectedly, please have a try with light theme and let us know if you can still reproduce. 

For the 2nd one related with sketch visibility, this is a known one which is being tracked and investigated internally. 

Thanks, 

-Lisa

[cjones]

Hi Michael and Lisa,

Thanks both for your comments.  I have since tried switching to Light Theme, but the problem remains (see pic attached).  I also downloaded/installed the graphics card driver in Michael's post, again this made no difference.  I also ran diagnostics within the Hardware tab.. pic also attached of results.

Any further help really appreciated.

thanks,

Chris.

[cjones]

Hi Michael and Lisa,

Thanks both for your comments.  I have since tried switching to Light Theme, but the problem remains (see pic attached).  I also downloaded/installed the graphics card driver in Michael's post, again this made no difference.  I also ran diagnostics within the Hardware tab.. pic also attached of results.

Any further help really appreciated.

thanks,

Chris.

[JarFu]

hi @cjones,

The behavior you mentioned looks like the known issue which only reproduced on one local PC: Last active PP command prompts automatically when remote a machine. 

Could you please help confirm if you met this issue on the remote machine or not? Many thanks!

[JarFu]

hi @cjones,

The behavior you mentioned looks like the known issue which only reproduced on one local PC: Last active PP command prompts automatically when remote a machine. 

Could you please help confirm if you met this issue on the remote machine or not? Many thanks!

[cjones]

Hi,

The issues happen when I am not on a remote machine (but also happen when I am).

Hope that helps.

thanks,

Chris.

[cjones]

Hi,

The issues happen when I am not on a remote machine (but also happen when I am).

Hope that helps.

thanks,

Chris.

[JarFu]

Got it, thanks your quick update, Chris.

We will check more about this issue and let you know if there is any update.

[JarFu]

Got it, thanks your quick update, Chris.

We will check more about this issue and let you know if there is any update.

[mdavis22569]

---

@cjones wrote:

Hi,

The issues happen when I am not on a remote machine (but also happen when I am).

Hope that helps.

thanks,

Chris.

---

So if you're remoting to a different PC it's fine ... but locally you're having an issue? 

[mdavis22569]

---

@cjones wrote:

Hi,

The issues happen when I am not on a remote machine (but also happen when I am).

Hope that helps.

thanks,

Chris.

---

So if you're remoting to a different PC it's fine ... but locally you're having an issue? 

[cjones]

Hi,

No - whether I'm remoting from a different PC or not, I have the same problems.

Chris.

[cjones]

Hi,

No - whether I'm remoting from a different PC or not, I have the same problems.

Chris.

[JarFu]

Got it! According to the problem behavior, they look the same issue. Could you please help check if you still can reproduce it after close Inventor and delete below registry key?

[HKEY_CURRENT_USER\Software\Autodesk\Inventor\RegistryVersion25.0\DockingAreasRibbon\DockableWindows]

[JarFu]

Got it! According to the problem behavior, they look the same issue. Could you please help check if you still can reproduce it after close Inventor and delete below registry key?

[HKEY_CURRENT_USER\Software\Autodesk\Inventor\RegistryVersion25.0\DockingAreasRibbon\DockableWindows]

[cjones]

Hi... thanks for your efforts!

I've just deleted the key and will update you once I've run Inventor for a few hours to see if it's fixed it...finger's crossed!

Cheers,

Chris.

[cjones]

Hi... thanks for your efforts!

I've just deleted the key and will update you once I've run Inventor for a few hours to see if it's fixed it...finger's crossed!

Cheers,

Chris.

[cjones]

Hi again,

Sadly, same problems still since removing that key....any other thoughts?

[cjones]

Hi again,

Sadly, same problems still since removing that key....any other thoughts?

[JarFu]

Thanks your quick update, @cjones. We doubt this was caused unexpectedly by some add-ins.

Could you please attach a screenshot about add-in load status for our investigation? And could you please do me a favor to try unloading all add-ins and see whether the problem still exists? Many thanks your patience on this!

Here is the VBA to output all application add-ins status, you can run it in VBA Editor (Alt+F11) and get the result like attachment. 

Sub CheckAddinStatus()
    
    Open "C:\Temp\ApplicationAddinsStatus.csv" For Append As #1
    Print #1, "DisplayName, LoadAutomatically"
    Close #1
        
    Dim oAddin As ApplicationAddIn
    For Each oAddin In ThisApplication.ApplicationAddIns
        If oAddin.Type <> kTranslatorAddInObject Then
            Open "C:\Temp\ApplicationAddinsStatus.csv" For Append As #1
            Print #1, oAddin.DisplayName & "," & oAddin.LoadAutomatically
            Close #1
        End If
    Next
End Sub

[JarFu]

Thanks your quick update, @cjones. We doubt this was caused unexpectedly by some add-ins.

Could you please attach a screenshot about add-in load status for our investigation? And could you please do me a favor to try unloading all add-ins and see whether the problem still exists? Many thanks your patience on this!

Here is the VBA to output all application add-ins status, you can run it in VBA Editor (Alt+F11) and get the result like attachment. 

Sub CheckAddinStatus()
    
    Open "C:\Temp\ApplicationAddinsStatus.csv" For Append As #1
    Print #1, "DisplayName, LoadAutomatically"
    Close #1
        
    Dim oAddin As ApplicationAddIn
    For Each oAddin In ThisApplication.ApplicationAddIns
        If oAddin.Type <> kTranslatorAddInObject Then
            Open "C:\Temp\ApplicationAddinsStatus.csv" For Append As #1
            Print #1, oAddin.DisplayName & "," & oAddin.LoadAutomatically
            Close #1
        End If
    Next
End Sub

[cjones]

Hi, thanks @JarFu ...

Attached first are screen shots of the addins.

[cjones]

Hi, thanks @JarFu ...

Attached first are screen shots of the addins.

[cjones]

I've just run the script too (attached)

[cjones]

I've just run the script too (attached)

[cjones]

@JarFu...Hi!

A quick update:  All addins unloaded and so far so good!  I've been using Inventor for 3 or 4 hours and have not had the problem since.  I'll keep them unloaded for the moment to be sure that's the problem.  Any ideas which addins may be causing the problem?

thanks,

Chris.

[cjones]

@JarFu...Hi!

A quick update:  All addins unloaded and so far so good!  I've been using Inventor for 3 or 4 hours and have not had the problem since.  I'll keep them unloaded for the moment to be sure that's the problem.  Any ideas which addins may be causing the problem?

thanks,

Chris.

[JarFu]

Thanks your checking and quick update, @cjones. We doubt 3DxInventor and Inventor CADM but not sure. We're still checking which add-in may cause such problem and will let you know once we have the answer. Many thanks!

[JarFu]

Thanks your checking and quick update, @cjones. We doubt 3DxInventor and Inventor CADM but not sure. We're still checking which add-in may cause such problem and will let you know once we have the answer. Many thanks!

[cjones]

@JarFu...Hi again!

I've seen the problem again....I *think* once returning to my PC in which it's installed after remoting to it beforehand - screenshot attached.  I'll keep monitoring it to confirm either way.  The only addin currently loaded is Inventor CAM.

Chris.

[cjones]

@JarFu...Hi again!

I've seen the problem again....I *think* once returning to my PC in which it's installed after remoting to it beforehand - screenshot attached.  I'll keep monitoring it to confirm either way.  The only addin currently loaded is Inventor CAM.

Chris.