Tutorial Gallery hangs on loading screen

[Sean.Tischler]

In Inventor Professional 2020, when I try to access the tutorial gallery no tutorials show up. The screen stays on a circular loading symbol. I have tried using the Inventor Reset Utility with no effect. The same problem occurs on multiple other computers with new installations of Inventor Professional 2020.

[johnsonshiue · Accepted solution]

Hi Sean,

These tutorials are all stored online. It looks like the machines you are running may have trouble accessing the servers storing the tutorial files. Try a simple test.

Start a browser -> go to "viewer.autodesk.com" -> upload an Inventor file to view. Does it work for you?

Many thanks!

[Sean.Tischler]

This worked for me. I was able to upload a file to viewer.autodesk.com and view the part in the browser.

[Sean.Tischler]

This is not a solution to my problem.

[johnsonshiue]

Hi Sean,

I am not sure why my reply was marked as solution. I am unmarking it now. It sounds like you have internet connection and you don't have trouble accessing Autodesk.com. But, for some reason Inventor is blocked to access certain online content. This could be User Profile related. Try this.

Close Inventor -> right-click on Inventor shortcut icon on desktop -> Properties -> Compatibility -> check "Run as Admin."

Start up Inventor. Does it work better now?

Many thanks!

[Sean.Tischler]

Running the program as admin did solve the problem (for some reason the thumbnail images don't load, but I can see the titles and download the tutorials). Is there a local setting I can change to make it work without having to give admin access every time?

[Anonymous]

@johnsonshiue , I too seem to having this same issue in 2019 and 2021.

In 2019, selecting the Tutorial Gallery icon in the ribbon gives back a blank, grey screen, typically that's it.

Once I got a "Connection Failed" error and now I get this:

I've checked to make sure the add-in was loaded and verified the .msi file was loaded, attempted both a repair and a reinstall and same results. (even ran as admin)

It's not a huge deal for me, but I would really like this feature to operate as intended for our training purposes.

That's what led me to discover it wasn't working, I was attempting to reference the tutorials in my current training lesson.

Any help on this would be great.

[DannyHubbard]

This error would indicate a issue with the two local Node.exe processes not being able to communication. This could be cause by a Firewall blocking the ports 44441 and/or 44442 or by a Proxy Server. For the Proxy server in the Internet Connections tab there is a setting to bypass the server for local address's that needs to be enabled.

The other thing that will sometimes resolve this error, it looks like you already tried by uninstalling the Guided Tutorial Plugin and reinstalling it.

Thanks,

Danny