Community
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"Walt Jaquith" <
href="mailto:waltj@hotmail.com">waltj@hotmail.com> wrote in message
href="news:7120AFB5141EC3AD250EAACF3FFF694C@in.WebX.maYIadrTaRb">news:7120AFB5141EC3AD250EAACF3FF......
There are four things I can immediately
think of that Autodesk does to directly contribute to the frustration
level.
1) Making wild claims about the product in
their sales propaganda that real users know is a load of reeking
fertilizer. Inventor's much touted dwg compatibility (cough) is a
classic example of this. This begs the question: Does Autodesk *really*
know what it's like to actually try to use these "features"? After
putting up with the same problems release after release, the only conclusion
is that they really do believe their own pasture decor. This reinforces
the notion that they aren't really listening to their customers (and yet
'customer driven' is one of their favorite marketing phrases). No matter
how close this is to the truth, it's easy to believe because.....
2) They never tell us anything. To get any
real information out of an Autodesk employee, you have to put the screws on
'em until they give in and bend the rules a bit, throwing out a hint
while looking over their shoulder as if the software cops are going to jump
out of the bushes and drag them off for six months of correctional shock
treatments and a partial lobotomy. Ok, maybe they have to be that way,
but when you contrast the bare trickle of hard usable information from
engineering with the gushing flood of self-serving hype from marketing,
it's easy to see why folks are getting tense. And the tension just
increases every time.....
3) They issue a release with new features
that have every user I know saying:.......Whaaat?? Except in the case of
R7 is was more like:..........Wheeeere?? With the upcoming IV7Pro, we're
all just speechless. Stinging from being called armatures if we don't
buy the new add-on, dumbfounded that they'd have the audacity to crow about
how it's not really an add-on and therefore they're not really like the
competition at all, and at a loss for words wondering how many of the fixes
we've asked for for so long got shoved aside in favor of this....this
thing. Ok, so I'm not speechless, but we still need the
fixes. Those fixes, by the way, are only outstanding
because.....
4) They release half-baked features, then
never seem to finish them. From the BOM to text handling to dimensioning
to the part library (and the list could go on and on...), Inventor is full of
stuff that was brought just to the level where it's tolerable, and the
workarounds are 'acceptable' (to someone who doesn't have to use them all
day), and just left there. Not just through one release. When
Autodesk introduces a feature that is obviously not really done yet, and then
does little to make it actually usable in the following
releases, people start wondering who's looking after the big
picture.
A lot of this frustration has some
justification. It's roots are in a feeling of betrayal.
Autodesk had best take notice; the time when everyone would
tolerate Inventor's little hissy-fits because the software was young is
quickly passing.
Walt
Jaquith
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"Walt Jaquith" <
href="mailto:waltj@hotmail.com">waltj@hotmail.com> wrote in message
href="news:7120AFB5141EC3AD250EAACF3FFF694C@in.WebX.maYIadrTaRb">news:7120AFB5141EC3AD250EAACF3FF......
There are four things I can immediately
think of that Autodesk does to directly contribute to the frustration
level.
1) Making wild claims about the product in
their sales propaganda that real users know is a load of reeking
fertilizer. Inventor's much touted dwg compatibility (cough) is a
classic example of this. This begs the question: Does Autodesk *really*
know what it's like to actually try to use these "features"? After
putting up with the same problems release after release, the only conclusion
is that they really do believe their own pasture decor. This reinforces
the notion that they aren't really listening to their customers (and yet
'customer driven' is one of their favorite marketing phrases). No matter
how close this is to the truth, it's easy to believe because.....
2) They never tell us anything. To get any
real information out of an Autodesk employee, you have to put the screws on
'em until they give in and bend the rules a bit, throwing out a hint
while looking over their shoulder as if the software cops are going to jump
out of the bushes and drag them off for six months of correctional shock
treatments and a partial lobotomy. Ok, maybe they have to be that way,
but when you contrast the bare trickle of hard usable information from
engineering with the gushing flood of self-serving hype from marketing,
it's easy to see why folks are getting tense. And the tension just
increases every time.....
3) They issue a release with new features
that have every user I know saying:.......Whaaat?? Except in the case of
R7 is was more like:..........Wheeeere?? With the upcoming IV7Pro, we're
all just speechless. Stinging from being called armatures if we don't
buy the new add-on, dumbfounded that they'd have the audacity to crow about
how it's not really an add-on and therefore they're not really like the
competition at all, and at a loss for words wondering how many of the fixes
we've asked for for so long got shoved aside in favor of this....this
thing. Ok, so I'm not speechless, but we still need the
fixes. Those fixes, by the way, are only outstanding
because.....
4) They release half-baked features, then
never seem to finish them. From the BOM to text handling to dimensioning
to the part library (and the list could go on and on...), Inventor is full of
stuff that was brought just to the level where it's tolerable, and the
workarounds are 'acceptable' (to someone who doesn't have to use them all
day), and just left there. Not just through one release. When
Autodesk introduces a feature that is obviously not really done yet, and then
does little to make it actually usable in the following
releases, people start wondering who's looking after the big
picture.
A lot of this frustration has some
justification. It's roots are in a feeling of betrayal.
Autodesk had best take notice; the time when everyone would
tolerate Inventor's little hissy-fits because the software was young is
quickly passing.
Walt
Jaquith
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
"Walt Jaquith" <
href="mailto:waltj@hotmail.com">waltj@hotmail.com> wrote in message
href="news:7120AFB5141EC3AD250EAACF3FFF694C@in.WebX.maYIadrTaRb">news:7120AFB5141EC3AD250EAACF3FF......
There are four things I can immediately
think of that Autodesk does to directly contribute to the frustration
level.
1) Making wild claims about the product in
their sales propaganda that real users know is a load of reeking
fertilizer. Inventor's much touted dwg compatibility (cough) is a
classic example of this. This begs the question: Does Autodesk *really*
know what it's like to actually try to use these "features"? After
putting up with the same problems release after release, the only conclusion
is that they really do believe their own pasture decor. This reinforces
the notion that they aren't really listening to their customers (and yet
'customer driven' is one of their favorite marketing phrases). No matter
how close this is to the truth, it's easy to believe because.....
2) They never tell us anything. To get any
real information out of an Autodesk employee, you have to put the screws on
'em until they give in and bend the rules a bit, throwing out a hint
while looking over their shoulder as if the software cops are going to jump
out of the bushes and drag them off for six months of correctional shock
treatments and a partial lobotomy. Ok, maybe they have to be that way,
but when you contrast the bare trickle of hard usable information from
engineering with the gushing flood of self-serving hype from marketing,
it's easy to see why folks are getting tense. And the tension just
increases every time.....
3) They issue a release with new features
that have every user I know saying:.......Whaaat?? Except in the case of
R7 is was more like:..........Wheeeere?? With the upcoming IV7Pro, we're
all just speechless. Stinging from being called armatures if we don't
buy the new add-on, dumbfounded that they'd have the audacity to crow about
how it's not really an add-on and therefore they're not really like the
competition at all, and at a loss for words wondering how many of the fixes
we've asked for for so long got shoved aside in favor of this....this
thing. Ok, so I'm not speechless, but we still need the
fixes. Those fixes, by the way, are only outstanding
because.....
4) They release half-baked features, then
never seem to finish them. From the BOM to text handling to dimensioning
to the part library (and the list could go on and on...), Inventor is full of
stuff that was brought just to the level where it's tolerable, and the
workarounds are 'acceptable' (to someone who doesn't have to use them all
day), and just left there. Not just through one release. When
Autodesk introduces a feature that is obviously not really done yet, and then
does little to make it actually usable in the following
releases, people start wondering who's looking after the big
picture.
A lot of this frustration has some
justification. It's roots are in a feeling of betrayal.
Autodesk had best take notice; the time when everyone would
tolerate Inventor's little hissy-fits because the software was young is
quickly passing.
Walt
Jaquith
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
"Walt Jaquith" <
href="mailto:waltj@hotmail.com">waltj@hotmail.com> wrote in message
href="news:7120AFB5141EC3AD250EAACF3FFF694C@in.WebX.maYIadrTaRb">news:7120AFB5141EC3AD250EAACF3FF......
There are four things I can immediately
think of that Autodesk does to directly contribute to the frustration
level.
1) Making wild claims about the product in
their sales propaganda that real users know is a load of reeking
fertilizer. Inventor's much touted dwg compatibility (cough) is a
classic example of this. This begs the question: Does Autodesk *really*
know what it's like to actually try to use these "features"? After
putting up with the same problems release after release, the only conclusion
is that they really do believe their own pasture decor. This reinforces
the notion that they aren't really listening to their customers (and yet
'customer driven' is one of their favorite marketing phrases). No matter
how close this is to the truth, it's easy to believe because.....
2) They never tell us anything. To get any
real information out of an Autodesk employee, you have to put the screws on
'em until they give in and bend the rules a bit, throwing out a hint
while looking over their shoulder as if the software cops are going to jump
out of the bushes and drag them off for six months of correctional shock
treatments and a partial lobotomy. Ok, maybe they have to be that way,
but when you contrast the bare trickle of hard usable information from
engineering with the gushing flood of self-serving hype from marketing,
it's easy to see why folks are getting tense. And the tension just
increases every time.....
3) They issue a release with new features
that have every user I know saying:.......Whaaat?? Except in the case of
R7 is was more like:..........Wheeeere?? With the upcoming IV7Pro, we're
all just speechless. Stinging from being called armatures if we don't
buy the new add-on, dumbfounded that they'd have the audacity to crow about
how it's not really an add-on and therefore they're not really like the
competition at all, and at a loss for words wondering how many of the fixes
we've asked for for so long got shoved aside in favor of this....this
thing. Ok, so I'm not speechless, but we still need the
fixes. Those fixes, by the way, are only outstanding
because.....
4) They release half-baked features, then
never seem to finish them. From the BOM to text handling to dimensioning
to the part library (and the list could go on and on...), Inventor is full of
stuff that was brought just to the level where it's tolerable, and the
workarounds are 'acceptable' (to someone who doesn't have to use them all
day), and just left there. Not just through one release. When
Autodesk introduces a feature that is obviously not really done yet, and then
does little to make it actually usable in the following
releases, people start wondering who's looking after the big
picture.
A lot of this frustration has some
justification. It's roots are in a feeling of betrayal.
Autodesk had best take notice; the time when everyone would
tolerate Inventor's little hissy-fits because the software was young is
quickly passing.
Walt
Jaquith
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"RUBE" <I
href="mailto:1john@liftaloft.com">1john@liftaloft.com> wrote in message
href="news:f167ac3.29@WebX.maYIadrTaRb">news:f167ac3.29@WebX.maYIadrTaRb...
agree. why don't we see more autodesk help on this discussion group. wouldn't
hurt them to chime in every now in and again. but they don't which just shows
they don't care. its all about the money any more... tried to get a answer
about the welding feature and all they could do was try to defend them selves
without giving me a true answer. then try to say it was the customers fault
not thiers.
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"RUBE" <I
href="mailto:1john@liftaloft.com">1john@liftaloft.com> wrote in message
href="news:f167ac3.29@WebX.maYIadrTaRb">news:f167ac3.29@WebX.maYIadrTaRb...
agree. why don't we see more autodesk help on this discussion group. wouldn't
hurt them to chime in every now in and again. but they don't which just shows
they don't care. its all about the money any more... tried to get a answer
about the welding feature and all they could do was try to defend them selves
without giving me a true answer. then try to say it was the customers fault
not thiers.
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"Ed O'Halloran" <
href="mailto:eohalloran@automationtd.com">eohalloran@automationtd.com>
wrote in message
href="news:03B62EAD62845ECD4CABDB85CD696884@in.WebX.maYIadrTaRb">news:03B62EAD62845ECD4CABDB85CD6......
It is a fine line. If Autodesk spends a lot
of time up here, then their reseller channel will not be happy. Why buy
a support contract if Autodesk will answer the questions for
you?
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"Ed O'Halloran" <
href="mailto:eohalloran@automationtd.com">eohalloran@automationtd.com>
wrote in message
href="news:03B62EAD62845ECD4CABDB85CD696884@in.WebX.maYIadrTaRb">news:03B62EAD62845ECD4CABDB85CD6......
It is a fine line. If Autodesk spends a lot
of time up here, then their reseller channel will not be happy. Why buy
a support contract if Autodesk will answer the questions for
you?
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