So far I have been unable to find a solution online for the problem I'm having.
I have installed Revit 2017, and uninstalled it, and reinstalled it about 10-15 times. At this point I'm beginning to think it's not user error.
I have a valid student license, I have checked and I still have 4 seats available, but I am still getting this error.
The last install I did seems to have gone swimmingly but still this error persists.
Someone please help!!!!
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When you first launch the application are you being asked for User ID, Serial Number & Network? If you choose, Standalone, make sure you're entering the right serial number and product key.
What license type do you have Single-User or Multi-User?
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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License type???
Close any open sessions of Revit, then Browse to and delete the following directories:
Start Revit
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Sorry it's a single user license. I have deleted both of those as suggested but still get the same error when starting the application
Ok... Here's what we'll need to do... Uninstall all Autodesk applications currently installed on your machine. Once the applications are uninstalled, you'll need to delete the following directories:
Once they're deleted, run the installation again and the application should work as expected.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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I uninstalled all Autodesk Applications and deleted all that you suggested, reinstalled and still getting the same error on starting the application
Take a screenshot of the error an post it
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Since uninstalling didn't fix the issue. It comes down to the C:\ProgramData\FLEXnet directory. Within that directory, delete the files with its name beginning with adskflex_* once deleted, start the application again.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
Facebook | Twitter | LinkedIn
Hello @Anonymous,
Sorry for the inconvenience, please follow the steps below to resolve the issue.
STEP 1: Forcing reactivation of the product
STEP 2: Reset the license information
If the folder does not exist, create it.
Note: The <Product_Key> must match the product that is giving the error. For example, if you get the error with 3ds Max 2017 you need to use product key 128I1. This is true even if you installed from a suite.
Delete the LGS.data file, if it exists.
Add the following text to the text file:
_STANDALONE (or _NETWORK if the product uses a network license). The text must be all capital letters.
Save the file to the following folder:
C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F
Launch the product - you will need to reactivate it.
Thank you.
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
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Hello. Sorry to hear you are having issues. I have some questions for you:
The error you are displaying tells us the licensing module on your machine is either not installed properly or is being prevented from running somehow.
-David
No, Revit 2017 has never run. But 2014, 2015 and 2016 all installed and run with no problem. 2016 is the only version still on it.
Yes, antivirus was off.
Windows 8.1.
Normal mode.
All updates have been installed.
I am an administrator.
Also tried another user.
We have been using Revit since 2007.......on all types of computers. We are advanced users and tech savy regarding networks.
I will try a few other things and let you know.
This is the first time for us seeing this error.
Hello. New item to test. Did some digging and this could help. Download the attached file and unzip it. We need the file inside.
Create the folder structure in your CLM folder as following and put attached LGS.data file under the folder 829I1_2017.0.0.F:
C:\ProgramData\Autodesk\CLM\LGS\829I1_2017.0.0.F
Then try to start the product.
-David
I tried that. It was one of the earlier suggestions.
I guess I should have been clearer. We are trying to install and run Building Design Suite Premium. The Product Key for it is 765I1. I tried it with both file structures (829I1 & 765I1) and no luck. Also verified we are _STANDALONE.
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