Home Use License

[Anonymous]

Hi - I work on a laptop from various locations and so I borrow an AutoCAD license from our office server for a maximum of six months at a time. It's now expired and I can't go back to the office to re-borrow it.

My boss has requested a Home Use License which has been approved by AutoDesk. He's sent me the serial number and product key. When I try to input this it says 'Not-Valid'.

The email from Autodesk says:

To use a Home Use serial number, install your software and select "Standalone" when prompted.

However when I install / reinstall AutoCAD there is no option for this. 

Any ideas?

[mdavis22569]

What KEY ( NOT SERIAL NUMBER) are you using ... 6 characters ....

What Software is it for?

[natasha.l]

Hello @Anonymous, 

Thanks for posting. 

Please provide a screenshot of the "Let's Get Started" screen, depending on the version the screen display is different, also the latest versions require a licensing update. To better assist you please provide this information. 

For 2020 or later versions: 

1. Please sign into your Autodesk Account, install all product updates & the latest Autodesk Licensing Service Updates (for 2020 versions & later). Then restart the computer and test the product again trying to activate. 
2. Please try to Change License Type your screen should give you the options below. 

Let's Get Started 2020 & later versions

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi Natasha. thanks for your help though still not working I am afraid.

I have installed all the updates as you suggested and restarted my machine.

I am using AutoCAD 2020 and can confirm the home use license is for this version.

Screenshots are attached. I get an error when trying it tries to activate the codes.

[mdavis22569]

this is an issue that's been going on for about  a week - two weeks now.

Need to put a support ticket in and get help from the licensing department

[Anonymous]

Thank you Michael

Do you or anyone out there know how to do this?

I'm only on a forum as it was the only way I could see of asking for help.

[mdavis22569 · Accepted solution]

HI @Anonymous 

Couple of ways 

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-create-a-Technical-Support-case-for-Autodesk-software.html

https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options