Network License Error -97,121

[acedubai]

I'm having an autodesk Architcture engineering construction collection IC  network key error that others seem to have had ("Your application was not able to obtain a license because the FLEXnet license serve manager could not determine where to find the licensing data....").  I've tried the timeout extension fix, without success.  i am geting error -97,121 in ELMTOOLS , i tried to replace with ip address .

Any help would be appreciated.

Mohammad

[Anonymous]

what version of LMTOOLS are you running? if it isn't the latest version, you will need to upgrade it: https://knowledge.autodesk.com/customer-service/network-license-administration/get-ready-network-lic...

Please note that the installation path has changed for this version (goes to C:\Autodesk instead of C:\Program Files).

This means that the Config Services tab on LMTOOLS will need to be reconfigured:

-lmgrd.exe file: should be under C:\Autodesk\Network License Manager\lmgrd.exe

-license file: save under the same location as lmgrd.exe- C:\Autodesk\Network License Manager

-debug log file: browse to C:\Autodesk\Network License Manager and type in “debug.log” for file name to create the log file.

You may need to Stop and Start LMTOOLS again for it to take affect

[TravisNave]

-97 in LMTOOLS generally means that the adskflex.exe is not running.  You can verify this with Task Manager.

Generally this happens for a couple of reasons:  Incompatibility of the NLM with adskflex.exe, IPv6 connectivity to the server itself, firewall, or host/MAC name change. 

You might be able to determine this from the debug log file.  If you post it here, we can help you.

Good Luck!

[acedubai]

I am using windows 2003 as virtual ( Hyper-v)

i downloaded the latest version and i did all what you said 

[acedubai]

21:38:03 (lmgrd) -----------------------------------------------
21:38:03 (lmgrd) Please Note:
21:38:03 (lmgrd)
21:38:03 (lmgrd) This log is intended for debug purposes only.
21:38:03 (lmgrd) In order to capture accurate license
21:38:03 (lmgrd) usage data into an organized repository,
21:38:03 (lmgrd) please enable report logging. Use Flexera Software LLC's
21:38:03 (lmgrd) software license administration solution,
21:38:03 (lmgrd) FlexNet Manager, to readily gain visibility
21:38:03 (lmgrd) into license usage data and to create
21:38:03 (lmgrd) insightful reports on critical information like
21:38:03 (lmgrd) license availability and usage. FlexNet Manager
21:38:03 (lmgrd) can be fully automated to run these reports on
21:38:03 (lmgrd) schedule and can be used to track license
21:38:03 (lmgrd) servers and usage across a heterogeneous
21:38:03 (lmgrd) network of servers including Windows NT, Linux
21:38:03 (lmgrd) and UNIX. Contact Flexera Software LLC at
21:38:03 (lmgrd) www.flexerasoftware.com for more details on how to
21:38:03 (lmgrd) obtain an evaluation copy of FlexNet Manager
21:38:03 (lmgrd) for your enterprise.
21:38:03 (lmgrd)
21:38:03 (lmgrd) -----------------------------------------------
21:38:03 (lmgrd)
21:38:03 (lmgrd)
21:38:03 (lmgrd) Server's System Date and Time: Wed Nov 23 2016 21:38:03 Arabian Standard Time
21:38:03 (lmgrd) pid 1076
21:38:03 (lmgrd) SLOG: Summary LOG statistics is enabled.
21:38:03 (lmgrd) Detecting other license server manager (lmgrd) processes...
21:38:03 (lmgrd) Done rereading
21:38:03 (lmgrd) FlexNet Licensing (v11.13.1.2 build 173302 i86_n3) started on 10.100.2.101 (IBM PC) (11/23/2016)
21:38:03 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
21:38:03 (lmgrd) World Wide Web: http://www.flexerasoftware.com
21:38:03 (lmgrd) License file(s): C:\Autodesk\Network License Manager\Licenses\AECCOLICenlicense_acenewserver.lic
21:38:03 (lmgrd) lmgrd tcp-port 27000
21:38:03 (lmgrd) (@lmgrd-SLOG@) ===============================================
21:38:03 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
21:38:03 (lmgrd) (@lmgrd-SLOG@) Start-Date: Wed Nov 23 2016 21:38:03 Arabian Standard Time
21:38:03 (lmgrd) (@lmgrd-SLOG@) PID: 1076
21:38:03 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.2 build 173302 i86_n3 ( build 173302 (ipv6))
21:38:03 (lmgrd) (@lmgrd-SLOG@)
21:38:03 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
21:38:03 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
21:38:03 (lmgrd) (@lmgrd-SLOG@)
21:38:03 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
21:38:03 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
21:38:03 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
21:38:03 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c C:\Autodesk\Network License Manager\Licenses\AECCOLICenlicense_acenewserver.lic -l C:\Autodesk\Network License Manager\debug.log -z -s
21:38:03 (lmgrd) (@lmgrd-SLOG@) License file(s) used: C:\Autodesk\Network License Manager\Licenses\AECCOLICenlicense_acenewserver.lic
21:38:03 (lmgrd) (@lmgrd-SLOG@) ===============================================
21:38:03 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-1024
21:38:03 (lmgrd) Starting vendor daemons ...
21:38:03 (lmgrd) Starting vendor daemon at port 2080
21:38:03 (lmgrd) Using vendor daemon port 2080 specified in license file
21:38:03 (lmgrd) License server manager (lmgrd) startup failed:
21:38:03 (lmgrd) CreateProcess error code: 0xc1 File= adskflex.exe

[Anonymous · Accepted solution]

your operating system isn't supported, so that is why you are getting the error "21:38:03 (lmgrd) CreateProcess error code: 0xc1 File= adskflex.exe".

the supported operating systems are listed with the download: https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-network-license-manager...

[acedubai]

@Anonymous 
I have windows server 2008 r2 can i use the same license or i have to ask for new license ?

[Anonymous]

you will need a new license file since that server will have a different server name and MAC address. You can try the activation and registration chat to get a new license file: https://knowledge.autodesk.com/contactus/installation-activation/activation-registration

You can also create a case through your Autodesk Account to request a new license file

[acedubai]

@Anonymous

thank you for ur help , finally where i can create case ? can you give me link

[Anonymous · Accepted solution]

Creating case: https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-o...

You can also try requesting a license file directly through registeronce. you will need your serial number, server name, and MAC address on hand: http://help.autodesk.com/view/INSTALL_LICENSE/2016/ENU/?guid=GUID-1A5CCC42-0E4F-4C3A-BB99-3C807D8740...

[acedubai]

@Anonymous

thank you very much , the problem solved i went back to this site https://registeronce.autodesk.com , then i entered the other server information .