NOTICE (RESOLVED): Autodesk service issue impacting Fusion 360 and other Autodesk services

[brianrepp]

As of 1:30pm PT on 11/17/22 - The impacted services are fully restored.  If you're still having any issues, please let us know.

Sincere appreciation for everyone's patience today.  While they are rare, we realize how disruptive these outages are and will be doing a full retrospective to fully understand the issue and how to prevent in the future &/or lessen the impact on your work.

All - as some might have noticed, there is currently an issue with the service that manages user identity for Autodesk.  This issue will present problems logging into and using all Autodesk products and services, including Fusion 360 and related applications.

If you are able, I encourage you to consider going offline until the issue is fully resolved, and if prompted, do not join/create any new Team hubs.  While this will not create any issues with your existing data/hub, it could re-set your default hub.  If this happens, once services are restored you can follow the guidance HERE.

For the latest information on the outage, please keep an eye on the Autodesk Health Dashboard.

[jevinWX54K]

All of us are aware, you have brought the design world down to their knees.

Last week I could not even export an STL, since that needs to be put as a SAAS feature? What **** are your system designers thinking?

What a great customer experience your SAAS is delivering. Can we all expect refunds or credit for this loss of productivity?

[moderated for language]

[buckeyestargazer]

I am getting so stinking tired of these kinds of interruptions.  What's wrong with allowing a standalone, non-cloud based design software package for those of us small hobby guys who don't want to pay a huge amount for all these problems with the cloud based version?  It is utterly ridiculous that a simple login problem does not even allow the user to use the software that we paid for.

I agree with the above comment, some restitution is in order.  

[ChevelleNV]

Well, guess I get the day off with no pay..... thanks

[rick82J29]

Good job crippling businesses with cloud tie in's in places they need not be

[crimsonprecisionllc]

Awsome, im not the only sole screwed here!

[paulo.royer3WQFW]

Hi, Paulo from Brasil.

Is this issue related to this message I got from Fusion and so I cant use it anymore?

Please, let me use Fusion.

[itadminAK2LE]

Is there an expected fix time for this? I can not do my job. Wonderful work Autoteam!!! 

[chris]

I attempted to create a team, what is the danger I now am faced with and what steps do i need to take to ensure my PC's security?  Please reply ASAP as I am now very concerned!

[bkdimriQ6AR4]

Cant move past this screen. 

[jdavis1983]

I have waisted so much time trying to make this buggy software work. It is constantly crashing and I am constantly losing work. My IT dept spent over 8 hrs. last week trying to understand what the issues is. This software is broken and unusable. My subscription is up in a couple of weeks, so I think it's a good time to look at other products. 

[Ekorahais]

So.. If you did create a new team because you had no idea what was going on, will that cause a problem later once service is restored?

[tkrueger7RS6K]

We are currently evaluating a few options and this is the icing on the cake. Say bye to 8 seats of fusion and machining extensions..

[tkrueger7RS6K]

there is no reason security should be a concern with this issue.

[eric8XWDM]

This is a perfect example of why I avoid cloud services whenever possible.  Other than Autodesk needing to keep a finger on what anyone is doing with their software, I don't see a need for this cloud BS.

[tkrueger7RS6K]

There is zero need for this to be a fully cloud serviced software. Just pushing live updates alone causes so many issues. I will never understand why they are so dead set on full cloud.

[rwbishop]

This is bad, I need to update a part and get prints going it. Is there an ETA?

[mikeNAHLD]

Same issue - created a team thinking it was a "new" forced feature, not I can't login and getting stuck in the loop. This is such an unnecessary issue - how many of us now have Teams we don't need, that we also can't delete, as AutoDesk doesn't have that option?

[g-andresen]

Hi,

Guys, what's going on?

Keep your feet on the ground.

Günther

[swsmith10]

I am seeing the same thing - really upset - what a disaster of software design - I bought the license, now I can't login to see all my work from the past many years - completely locked out of the software - If I was just using eagle instead of fusion + eagle I would be fine.  Wasted day.  If I was considering switching my cooperate team to fusion - now I have a strong reason not to switch to Fusion Electrical Design for my team.