NOTICE (RESOLVED): Autodesk service issue impacting Fusion 360 and other Autodesk services

[brianrepp]

As of 1:30pm PT on 11/17/22 - The impacted services are fully restored.  If you're still having any issues, please let us know.

Sincere appreciation for everyone's patience today.  While they are rare, we realize how disruptive these outages are and will be doing a full retrospective to fully understand the issue and how to prevent in the future &/or lessen the impact on your work.

All - as some might have noticed, there is currently an issue with the service that manages user identity for Autodesk.  This issue will present problems logging into and using all Autodesk products and services, including Fusion 360 and related applications.

If you are able, I encourage you to consider going offline until the issue is fully resolved, and if prompted, do not join/create any new Team hubs.  While this will not create any issues with your existing data/hub, it could re-set your default hub.  If this happens, once services are restored you can follow the guidance HERE.

For the latest information on the outage, please keep an eye on the Autodesk Health Dashboard.

[MarkY4P5G]

I'm assuming this is why I can't log in to AUTODESK 360. It's asking me to "create a team" or "join existing team" and its greyed out.

Ive already done that. Why is it necessary to create a team anyway?It won't let me get to the next step.

Does this have something to do with Identity Authorization.I'm desperate to finish my work. 

 

[spercival985UD]

Lost really valuable time here today and a really important (to my business) design review with customer because I couldnt show CAD - really dissapointed! I hate to think of the man hours lost as all design software across all industries effected - I hope lessons will be learnt and actions taken to prevent this happening again - its not good enough!

[helloACXJU]

So bad.. wasting my time with a freaking login... OMG Autodesk used to be awesome....

[Ariel]

not sure how, but I logged on from my other computer and it is working......lucky because I literally came in early to help meet some deadlines. Let see how long it lasts

[tkrueger7RS6K]

5 machines now down waiting on programs... 

[BeautifulPackage69]

Nice

[brianrepp]

@Ariel that's good to hear.  We're starting to see some progress on the server side, so hopefully we see more being able to access soon (and maintain access).

[johnAMKDR]

I seem to be largely recovered, as in I can create a new project and save to it, after 5 HOURS.

This cloud business is really not working for me. First the switch to cloud simulations and now this. Autodesk should really think about making a good product.

[tkrueger7RS6K]

Im back in. lets see how long this lasts..

Napkin math says this outage only costed us about $6k

[jussi.punamaki]

Hilarious.

Using the software for FREE and telling all to F themselves.

Such a professional. Oh wait. Are you even employed?

[BeautifulPackage69]

Cool beans

[RonanABR]

fusion back for me no team hang up😅

[brianrepp]

As of 11:25am PT - The impacted services are beginning to restore, and users may start being able to regain access to Fusion and related services.  Note that we are still not at 100%, so if you're unable to access, try again a few minutes later.

[swsmith10]

Mine is up again - first thing I did was pull my fusion electronics design out of Fusion and moved it to eagle 9x - no more designs in fusion electronics design.  (Anyone have the number for Altium.... lol).

[Williamsforesman]

I hope these replies are seen are taken seriously Autodesk.

Added features of SAAS should not be forced.  This is a service that offers multiple services, and the greatest perk being that we get to pick and choose what to pay for, i.e. customize our experience.  Introducing a feature that requires us to completely readdress our workflow as an individual or a team goes against the ethos of Autodesk and its community and is simply bad practice.  Or at least, the direct reason why myself and my company use Autodesk.

Best of luck in fixing this crippling issue Autodesk.  Myself and my "group of likeminded individuals working towards a mutual goal" are all on standby.  

[derrickgSCT3G]

Where did all of my projects go? This is ridiculous...

[brianrepp]

@derrickgSCT3G it is possible you're in the wrong hub?  If so, try this.

[nnikbin]

I experienced this issue in using Fusion 360. Now it seems the issue is resolved for me.

[brianrepp · Accepted solution]

As of 1:30pm PT - The impacted services are fully restored.  If you're still having any issues, please let us know.

Sincere appreciation for everyone's patience today.  While they are rare, we realize how disruptive these outages are and will be doing a full retrospective to fully understand the issue and how to prevent in the future &/or lessen the impact on your work.

[jdsesmundo]

Just logged on!!