NOTICE (RESOLVED): Autodesk service issue impacting Fusion 360 and other Autodesk services

[brianrepp]

As of 1:30pm PT on 11/17/22 - The impacted services are fully restored.  If you're still having any issues, please let us know.

Sincere appreciation for everyone's patience today.  While they are rare, we realize how disruptive these outages are and will be doing a full retrospective to fully understand the issue and how to prevent in the future &/or lessen the impact on your work.

All - as some might have noticed, there is currently an issue with the service that manages user identity for Autodesk.  This issue will present problems logging into and using all Autodesk products and services, including Fusion 360 and related applications.

If you are able, I encourage you to consider going offline until the issue is fully resolved, and if prompted, do not join/create any new Team hubs.  While this will not create any issues with your existing data/hub, it could re-set your default hub.  If this happens, once services are restored you can follow the guidance HERE.

For the latest information on the outage, please keep an eye on the Autodesk Health Dashboard.

[chris.eganY2EK3]

I think the biggest focus for the autodesk team needs to be taking a good look at offline handling. It seems like this outage overlapped an update. Myself and another coworker both restarted fusion this morning and were greeted with the endless "you need a team but we won't let you create a team" menus. Meanwhile my laptop had fusion running from last night and appeared to still work all day in offline mode. So something about the software updating, or just forcing a logout for some reason, got us stuck in that unusable state. There should be focus on ensuring that the software can always fallback to an offline state, even after an update or recent logout. 


I know we are getting fed up with the instability and blatant lack of testing before updates are pushed. The frequency with which fusion just hard crashes (no error reporting, just fusion closing and vanishing) when working in fusion electronics is insane. I don't know how this can be marketed as professional software or anything other than decent hobby level tools. 


Edit: I am incorrect about an update overlap, both my machines are running the same version. It seems that I just got lucky with my laptop not closing fusion overnight and that allowed it to keep working. 

[brianrepp]

@chris.eganY2EK3 I hear you on the offline mode issue.  Ideally, Fusion should have smoothly transitioned into offline mode and allowed continued work (with anything cached locally) in a disconnected state.  Due to the nature of today's issue, it didn't happen and made for a rough experience.  As you noted in your edit, this outage was not connected to the update or previous maintenance work last weekend.

[brandon.gunderson]

With you on this one. I've been using Fusion for 3-4 years now and this is the first or second time I've experienced an outage. Does it suck? absolutely. Do I wish I could do more offline? 100%. But this isn't the end of the world.