NOTICE (RESOLVED): Autodesk service issue impacting Fusion 360 and other Autodesk services

[brianrepp]

As of 1:30pm PT on 11/17/22 - The impacted services are fully restored.  If you're still having any issues, please let us know.

Sincere appreciation for everyone's patience today.  While they are rare, we realize how disruptive these outages are and will be doing a full retrospective to fully understand the issue and how to prevent in the future &/or lessen the impact on your work.

All - as some might have noticed, there is currently an issue with the service that manages user identity for Autodesk.  This issue will present problems logging into and using all Autodesk products and services, including Fusion 360 and related applications.

If you are able, I encourage you to consider going offline until the issue is fully resolved, and if prompted, do not join/create any new Team hubs.  While this will not create any issues with your existing data/hub, it could re-set your default hub.  If this happens, once services are restored you can follow the guidance HERE.

For the latest information on the outage, please keep an eye on the Autodesk Health Dashboard.

[kobierski.piotr]

Not only we all have a team that in 90% we will never use we created it in same time and DDoSed servers. I don't know if I should grab popcorn or pitchforks.

[gmdimarzio88]

I've had Fusion for 6 years. Twice Ive had outages that didnt allow me to do work. You guys that say you have constant problems are either full of it, or you have other issues. Dont get me wrong, it sucks when there is an outage but every software on earth is moving to the cloud based subscription model. Sucks for us bc we end up paying more but thats the digital world.
If you think Autodesk even gives a sh*t about going to another software package, you're wrong. 

[Coscor_NPL]

This is stupid... you guys really need to make sure something like this does not happen in the future! It annoys me that I am not allowed to go in offline mode or anything...

FIX THIS and make this process smarter so it will not happen again!

[drew3L45Q]

Totally locked out of using the software. Good job being incompetent

[downthedrainstudios]

Is there anyone that actually likes the cloud functionality? I feel like the only reason they stick to it so hard is because it's one of the most sure fire ways to validate that people have valid licenses, which is a valid reason, but this isn't the only solution. For example, ProTools (Music production software) can send you a physical USB key that's required to run the software. FLStudio (more music software) makes you manually login anytime there's an update. Simple, yet effective. Why do we get stuck with this cloud shenanigans?

Also, for being such a high priced software that you can't just outright buy, you would think they would have some sort of real support team, not just the occasional Autodesk employee going through the forums. Don't get me wrong, those Autodesk employees that DO help in the forums are great, and I'm in no way trying to badmouth them or Autodesk, it just surprises me that as such a huge corporation providing a service that they don't have a support ticket system, no live chat, just the forums. 

As a consumer it seems cheap, feels like they don't care, which in turn feels like a slap in the face when you look at how much we're all paying for this "goods as a service" business model for this software. 

But this is all also in comparison to how much they do right, which is TONS, so to have a few things fail SO hard, it seems way worse than it really is. 

I'll probably never stop using this software, it's too good, but it'll be a strong love/hate relationship until something changes. 

[swsmith10]

I can't work off line your software doesn't allow me to login to do this.  Stuck in the loop demanding that I am part of a team that I am already part of, but I can't join it and can't work offline.   So not a good suggestion.  I suggest you fix your software - I don't need a team right now, don't want it and can't get past it to get to my work.  

[evanDXG2P]

Seriously, trying to just open a blank file and work on a design and I can't. I was going to update some tooling but can't do that. At least let us get on the **** program to design. Also, maybe try sending out an email next time you fail this much instead of making us search all over the internet. 

[jussi.punamaki]

So I NEED to create a team now to use the software, except I can't create the team?

What is going on?

[jordan_crt]

Will the resolution to this issue include offering better licensing terms so I don't need to use your unstable authentication servers?

Today I was invited to collaborate on a project built in SOLIDWORKS. I guess now I have another reason to switch.

[tonyufn]

Autodesk was not making enough profit from selling the software.  They simply turned US ALL into the product, instead of the software itself. They went from a single-sale of a product into a continual revenue stream.  We're cattle and I simply haven't figured out a way to stop moo'ing yet.

[Theo.bruulsema]

Identical issue here. Of course there's no indication of why it isn't working either. It isn't until I clicked the button to commit to uninstalling, and got a redirect to the uninstall survey, that I was told about ongoing login issues.

We really appreciate the free use for hobbyists! However the whole point of free use is to get people using your product, and if all that they get is frustration and products that don't work, this is doing the exact opposite.

Every month we have to deal with pointless updates for features we don't have or want, cloud-based connection issues that lock us out, or a myriad of other issues. Hours of jumping though hoops that don't need to be there! We just want you to make it work and leave it alone please!

[a.britel]

Hi Paulo, 

I do have the same issue. Probably they have a problem in their system and we have to wait until they fix it...

[brianrepp]

For those asking about the risk associated with creating a new hub during this time, there isn't any concern for your existing data/hub.  That said, the new hub could get set as your default hub, possibly causing confusion.  You would need to re-assign your default hub.  See HERE for details.

[jevinWX54K]

Its true that they would not give a **** on losing small amounta of customers.
Bigger orgs will have too much invested to have them move away.

I have had 3 outages now  in the last 90 days. I have 2 cnc machines idle and waiting this morning on updates so I can CAM. I was hoping that the F360 would have actually opened today. Shame on me I guess for thinking it would open this morning and be functional.

SAAS and Cloud are super sexy words in the IT and business world, I think Autodesk severely underestimated how to do it well and not design SW packages without safety's that would let us operate in the event their services die.

No one I heard can work off-line in events like these.

[tkrueger7RS6K]

Well where to start,

Promised features taking years.

constant service interruptions.

broken updates.

painfully slow cloud.

While design is great for small projects, it is terrible when working with large assemblies. 

Cam is mediocre at best. Lathe toolpathing is just terrible. 

Drawings are about as basic as it gets. I mean it took how many years to get basic weld symbols?

Just the fact fusion is not ITAR compliant is enough for us to leave.

I could go on but im a bit busy pulling the couple thousand files we have out of the cloud.

[gregF29ZL]

Company with revenue of over $4B, and they can't even produce a reliable cloud platform... It's a joke they sell this as a professional program. Either provide a robust and reliable online-only program or allow full offline functionality. Don't trap us in your unreliable ecosystem and hold our files hostage.

You can't expect corporate users to stick around when they lose entire days of productivity and miss deadlines because they can't use the software they PAID for. Especially when more reliable alternatives (with far more features) exist.

It becomes harder and harder to convince my company to continue to pay out the nose for this program when we get locked out multiple times a month.

[swsmith10]

A case study in how to loose your customer base...

[tulio.agostinho]

To everyone having this issue, I managed to access Fusion 360 and my files using the Autodesk Desktop Connector. I don't really know how to explain how I got it to work, because it took me a few tries and I don't want it to happen again before I get my stuff done.

Hope this will help anyone.

[Coscor_NPL]

Really agree… but will say that F360 is not expensive…

what alternatives are there with all this included? (Machining, simulation etc.)

If you know I am genuinely interested

even though the 2D drawing platform inside F360 has allways been a joke! I think it’s hard to match..

[chrisneale432]

I hope so because I got the same today, it is crazy ! Can't do my work, others relying on me to do it. !