RESOLVED - Fusion 360 Outage

RESOLVED - Fusion 360 Outage

brianrepp
Community Manager Community Manager
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Message 1 of 93

RESOLVED - Fusion 360 Outage

brianrepp
Community Manager
Community Manager

All - We are experiencing outages that are impacting all data access interactions.  These include but not limited to Open, Save, Upload, Export and Viewing.  We are working actively to correct the problem and will update the Health Dashboard once we have an ETA and once it's been resolved.  I'd suggest working Offline until we have the issue resolved.  Really appreciate your patience!

 

UPDATE 4:45pm PST - We're getting ready to remove the banner and take users online.  Fusion 360 should automatically return online within the next 20mins, but you can also (save first) and restart Fusion 360 which should take you online manually.  Due to the massive amount of information being transferred as we ramp back up, please tread lightly (i.e. no immediate massive data uploads if possible).

 

Thanks again for everyone's patience, the Autodesk team appreciates the support and will continue to monitor closely over the next few hours!

 

 

 

 

Screen Shot 2017-02-28 at 10.30.59 AM.png

Accepted solutions (1)
8,663 Views
92 Replies
Replies (92)
Message 61 of 93

HughesTooling
Consultant
Consultant

@gilchrj wrote:

hi @Anonymous,

 

not sure why that is happening.  you should absolutely be able to select your cached templates when creating your drawing.  We'll look into improving this.


@JamieGilchrist I reported this a couple of months ago.

https://forums.autodesk.com/t5/design-validate-document/drawing-export/m-p/6774654#M89445

 

Mark

Mark Hughes
Owner, Hughes Tooling
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Message 62 of 93

Jonathan.Landeros
Advocate
Advocate

The ability to sync and store selected data offline sounds like a good way to have the best of both worlds.  As much power as the cloud has. when it goes down, it can go down big, as we saw today. 

The ability to store local files would help mitigate that. 

It's almost like going to the old days when we'd hide files on our local machines because we didn't trust that wheezy server that IT was going to get around to replacing....

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It is possible to fly without motors, but not without knowledge and skill.
Wilbur Wright

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Message 63 of 93

Anonymous
Not applicable

?? Fusion 360 is VERY cheap compared to other CAD/CAM FEA Render software. And its FREE for many. Not all pennies are pretty BTW. Just saying...  - Jacob S.

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Message 64 of 93

chjade84
Enthusiast
Enthusiast

Wasn't the temporary "offline" mode supposed to allow us access to our files?  Why are half of mine greyed out - including the one I need to access?

 

It's a recent file, I was working on it this morning; now I can't access it from either of my machines.  

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Message 65 of 93

bensbenz
Advocate
Advocate

Sounds like they should go ahead and offer their business customers an appliance that we can sync our data to when their cloud is down.

 

Apparently there's no fail over to other cloud platforms and all their eggs are in the AWS basket... sigh, this is what happens when cloud rollouts are not properly planned, redundancy is assumed, and all the lessons learned by some of the first SAAS providers are ignored.

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Message 66 of 93

Anonymous
Not applicable

I have seen/heard them mention implementing syncing our data into Fusion multiple times. Sorry you will have to take my word for it though, I'm not fishing for the exact links/videos.  - Jacob S.

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Message 67 of 93

brianrepp
Community Manager
Community Manager
Accepted solution

We're getting ready to remove the banner and take users online.  Fusion 360 should automatically return online within the next 20mins, but you can also (save first) and restart Fusion 360 which should take you online manually.  Due to the massive amount of information being transferred as we ramp back up, please tread lightly (i.e. no immediate massive data uploads if possible).

 

Thanks again for everyone's patience, the Autodesk team appreciates the support and will continue to monitor closely over the next few hours!

Message 68 of 93

scottmoyse
Mentor
Mentor

@bensbenz wrote:

Sounds like they should go ahead and offer their business customers an appliance that we can sync our data to when their cloud is down.

 

Apparently there's no fail over to other cloud platforms and all their eggs are in the AWS basket... sigh, this is what happens when cloud rollouts are not properly planned, redundancy is assumed, and all the lessons learned by some of the first SAAS providers are ignored.


@bensbenz It was only one AWS S3 Server instance that was problematic... so it looks like most 360 services are only in one geographic location. So like you said, there was no failover. How come the A360 services aren't sync'd across East Coast & West Coast S3 locations... and I'm very curious when servers are going to start to get spun up outside of the USA. I'm kind of shocked by the lack of redundancy to be honest.


Scott Moyse
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RevOps Strategy Manager at Toolpath. New Zealand based.

Co-founder of the Grumpy Sloth full aluminium billet mechanical keyboard project

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Message 69 of 93

Anonymous
Not applicable

Because those files haven't been opened for the period cached data is stored for. This cache period can be found and edited in preferences. I have raised mine to 90 days. The Fusion team has said the MAX seems to be something like 360 days (Don't quote me on that exact). Since I've raised it to 90 days I haven't had any problems with Offline mode.  - Jacob S.

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Message 70 of 93

Anonymous
Not applicable

Thanks for being quick on the draw.  - Jacob S.

Message 71 of 93

charliex2
Advocate
Advocate

keep on keeping on !

 

 

Message 72 of 93

chjade84
Enthusiast
Enthusiast

The files were opened earlier today.  And yesterday, multiple times and the day before that.  I'm set to 60 days in the preferences.

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Message 73 of 93

Anonymous
Not applicable

Dang. That doesn't make sense. Must be a bug due to the outage. That has to be a real PITA. Back online now though!!  - Jacob S. 

Message 74 of 93

brianrepp
Community Manager
Community Manager

@chjade84 - would you mind sending me an email with details of your issue, and also attaching your diagnostic log files brian dot repp at autodesk dot com?  I want to investigate why this happened in your situation.

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Message 75 of 93

scottmoyse
Mentor
Mentor

@chjade84 wrote:

The files were opened earlier today.  And yesterday, multiple times and the day before that.  I'm set to 60 days in the preferences.


This has been a problem with Offline mode for a very long time. As in since offline mode was introduced. There's no rhyme or reason as to what stops some recent files from being cached.


Scott Moyse
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RevOps Strategy Manager at Toolpath. New Zealand based.

Co-founder of the Grumpy Sloth full aluminium billet mechanical keyboard project

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Message 76 of 93

Anonymous
Not applicable

Ya that's interesting. I've never had that happen not even this time.  - Jacob S.

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Message 77 of 93

Anonymous
Not applicable

Seems to always work fine for me and most everyone else I know. I think it was due to the outage.  - Jacob S.

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Message 78 of 93

bensbenz
Advocate
Advocate

@scottmoyse

 

The trouble I have seen with other services on both AWS and the Google platform has been than you assume your redundant and spread across data centers just because they said so. Too many implementations just assume because they said we are redundant then we are, and its going to work so "dont worry about it". Well guess what it doesn't just work, and fail-overs failing happens all time. I don't understand why it would be so hard for them to either purchase or lease their own servers in a few different data centers and let their AWS servers fail over to them. Worst case things may not run as fast because it wouldn't be distributed across as many processors and disks but at least it wouldn't be a complete outage. If we had an appliance we could host ourselves, then those of us that rely on the platform as a major part of our business, would essentially be unaffected by outages (no matter the device we were using) and the appliance could sync back up to the cloud when it came back up.

Message 79 of 93

charliex2
Advocate
Advocate

It's really hard to do, plus costs you have to duplicate all the data to different regions, then data centers  so you have ingress/egress costs, plus costs of the DC maintenance  for a fully redundant DC setup that will only be used for the times amazon has failed, plus then you have to be able to route the data, so where do you load balance it ?  how do you decide when its down, what if its only down for some people because of routing issues and you've got collaborative documents?  What if its flip flopping on and off, who's in charge? do you fall back after 10 seconds, 10 minutes?what if your data sync didn't make it from S3 to the backup cloud in time when it went down. 

 

so if my route to AWS goes down, it flips over to the backup DC and i edit my document, but my buddies who's working on the same documents connection to AWS/S3 is fine so they're working on the version on AWS, now mine goes back up and the changes are out of sync? who's the master copy? that happens for all of the data that the app uses, keeping it all in sync across all the DC's at the same time is a really big problem. Sure you can pop a dialog and say who's copy is valid, but how do you do that automatically for data syncs across data centers.

 

It sucks when things like AWS goes down, it doesn't happen that often, but personally i'd rather see more work on the features of F360 versus making it work when AWS fails, consider how many engineers work on AWS and it goes down, its is a massive problem, but AWS/EC2 is just so easy to get hooked on ! 

 

70/30 rules suck sometimes, but you do what you can, i am no way speaking for the autodesk peeps, and they have a handle on all this and could add a lot more clarity on why its hard, but this is from my POV.

 

Sure things can be designed better, and having multiple region support, and offline content could definitely be better, but that is part of keeping costs low, F360 has been a game changer in a lot of places, its gone from you need inventor/solidworks/mastercam to just F360 for a pretty reasonable cost, almost every time i see a post in cnc/hobbycnc i see people recommending F360, 3+2 CAM 

 

I typically don't care for people that say, hey its free so suck it up, and i am not a fan of fanboism at all,  so yeah i pay for it too so i want it to work all the time, but i'm still realistic about it. Things break, CNC machines go down, they're offline til they're repaired, they could have triple redundancy etc, but its expensive

 

Some of the CAM software cost more than my CNC machine, and if i'm in a mission critical situation, i should have all those models locally, because lots of things can happen that lose access to my data, someone might dig up a fibre cable and kill my local internet, or even at the sub, it happens. Expect the best, plan for the worst 🙂

 

and now hopefully back to CAD'ing and not golfing.

cheers

 

Message 80 of 93

Anonymous
Not applicable

I can tell you I'm not a "fanboy". I just appreciate software of this capability that is given for free. I just don't care for people who constantly complain about expensive products that are given away like candy by its producers.  It's not the same as your "$30,000"  (maybe less maybe a lot more) CNC machine going down. If the outage last long enough than yea it could and would shut your machine down (unless you can write code manually which you should) but it normally doesn't go down for that long, the g-code for our production parts are all stored locally and on the machine and Offline mode works for most of us so we can keep working. 🙂 Happy machining and have a great night!  - Jacob S.  P.S.- you can absolutely store all files locally if you wanted to.

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