Solved: Cannot access AutoCAD Educational version

dbaskar6593B · ‎01-31-2023

I am a full-time registered student at a school and I have my student ID to get educational access of AutoCAD. As per instructions from my school, I signed up into Autodesk with my student ID and checked for what are all the products that I currently have access to. I have access for only Inventor and I don't have access for AutoCAD 2023 but AutoCAD is what I want immediately. So, I have emailed customersupport@autodesk.com regarding this problem but I still haven't got any reply. So, if anyone knows any other solution, please help me out. ASAP

mdavis22569 · ‎01-31-2023

Get the trial for now ..

When you try to get AutoCAD are you getting an error or any kind of message?

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Mike Davis

LeoWarren-EDU · ‎01-31-2023

Hi @dbaskar6593B,

Have you downloaded AutoCAD from the education product page? When you download a product from the education product page, a license will be assigned to your account. I'd recommend trying to download AutoCAD from there again; if you don't receive a license, please let me know 🙂

All the best,

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Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

dbaskar6593B · ‎01-31-2023

I have downloaded and installed the AutoCAD 2023 educational version and signed in with my student ID. After signing in it says that I don't have a subscription. I have attached a screenshot of it and also, I have attached a screenshot of list of products that I do have a subscription.

mdavis22569 · ‎02-01-2023

@dbaskar6593B

Do you show anything in your Account Manager for the Software?

https://manage.autodesk.com/cep/

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Mike Davis

dbaskar6593B · ‎02-01-2023

What information should I have to show?

mdavis22569 · ‎02-01-2023

like software?

Like this:

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Mike Davis

rushabhthakkar_910 · ‎02-01-2023

@dbaskar6593B, From your second screenshot, it looks like AutoCAD is not showing in your Account. Try Installing/Downloading AutoCAD once again from educational website.

You can cancel the download. As this is just to add a license in your account.

Thanks and Regards,

Rushabh Thakkar.

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rushabhthakkar_910 · ‎02-01-2023

@dbaskar6593B, Also have you received a mail like this for AutoCAD..??

Thanks and Regards,

Rushabh Thakkar.

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rushabhthakkar_910 · ‎02-01-2023

@dbaskar6593B, And have a look at this..!!

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/No-act...)

Thanks and Regards,

Rushabh Thakkar.

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mdavis22569 · ‎02-01-2023

@rushabhthakkar_910 Might be under the classic view ... sometimes I've seen this issue ..

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Mike Davis

dbaskar6593B · ‎02-01-2023

I redownloaded the software and now I got the license. AutoCAD license is now showing up in the "Products and services" tab. Thank you so much for all of your help!

dbaskar6593B · ‎02-01-2023

I did. It worked out. Thanks!

mdavis22569 · ‎02-01-2023

that's why the account manager is important to review

Glad you're all set

Have a great week!

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Mike Davis

rushabhthakkar_910 · ‎02-01-2023

@dbaskar6593B, Glad you got it working..!!

Thanks and Regards,

Rushabh Thakkar.

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davidtelford · ‎02-22-2023

Hi,

I'm currently experiencing the same issue. I have uninstalled AutoCAD and reinstalled it from the educational site, however it still brings up the same message when signing into my education account when loading the software.

I've downloaded the Mac version.

Any help would be most appreciated.

Thanks

Dave

rushabhthakkar_910 · ‎02-22-2023

@davidtelford, Can you share screenshot of the error...?

Also does it show up here..??

https://manage.autodesk.com/products

Thanks and Regards,

Rushabh Thakkar.

Please use the Accept Solution button to mark any posts that provide the answer or solution.

Likes are always welcome.

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davidtelford · ‎02-22-2023

Hi,

All sorted - reset my login cache and logged in fresh, went straight through.

Thanks

Cannot access AutoCAD Educational version

Cannot access AutoCAD Educational version

Cannot access AutoCAD Educational version

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