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Wrong School

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Message 1 of 4
jacobgummel
Observer
228 Views, 3 Replies
‎02-14-2023 08:45 AM
‎02-14-2023 08:45 AM

Wrong School

When I was making my Autodesk account, I selected my school as U of A but I later found out that I was supposed to set it as Protrain Raleigh, NC. When I try to verify my account to download CAD, Autodesk wants proof from U of A which I can’t provide obviously. How can I switch schools or best resolve this?

Thank you

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Message 2 of 4
DarrenP
Consultant
in reply to: jacobgummel
‎02-14-2023 11:12 AM
‎02-14-2023 11:12 AM

you will need to Contact EDU support here to get this resolved: https://www.autodesk.com/education/support

DarrenP
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Message 3 of 4
jacobgummel
Observer
in reply to: DarrenP
‎02-14-2023 12:33 PM
‎02-14-2023 12:33 PM

Thank you! Do you know how long it takes them to reply, I sent them an email earlier today. 

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Message 4 of 4
LeoWarren-EDU
Community Manager
in reply to: jacobgummel
‎02-15-2023 04:54 AM
‎02-15-2023 04:54 AM

Hi @jacobgummel,

Education support should get back to you within 24 hours, but it can occasionally take longer; please reach out to me if they have not got back to you within 48 hours. 

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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