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won't log in

18 REPLIES 18
Reply
Message 1 of 19
Anonymous
1818 Views, 18 Replies

won't log in

Hi,

 

Trial verson as of today on windows 7 (64bit)

 

I get "Something is wrong with the internet connection" and it won't log-in.

 

However, I'm posting here, and it updates fine, so I have i-net connection.

 

Thoughts?

 

Anyone know what port it uses, in case I have it blocked (or Kaspersky/Malware Bytes is) and I can add an exception?

 

thank you

18 REPLIES 18
Message 2 of 19
bogdan.oancea
in reply to: Anonymous

I would:

  • Run a Windows Update
  • Reboot the computer.
  • Try to login to SketchBook again from 'My Acounts' menu > Sign In.
Message 3 of 19
Anonymous
in reply to: bogdan.oancea

Thanks BogDan, but no luck.  Somehow the app is not getting out to login, but updates without issue.

Message 4 of 19
vfongwm
in reply to: Anonymous

Hi haleyCUKJ7,

 

Can you download and re-install the app and try to login again? If you still can't login - could you send a screenshot of the error msg + Windows OS version and device type?

 

Thanks,

Vivian

Message 5 of 19
Anonymous
in reply to: vfongwm

Had time to get back to this . . .

 

I uninstalled and re-installed, still no luck.  Upon starting it displays a "something is wrong with your internet connection" and I am unable to login.  However, it updates fine.

 

The only thing atypical with the install is it's on the 😧 drive while windows is on C:

 

Windows 7 Professional  ver 6.1.7601

 

Device PC home built, but never had software issues.  My guess a firewall or antivirus is blocking a port that Sketchbook uses.  If I could get the port numbers I could make an exception for sketchup on that port.

 

Thanks.

Message 6 of 19
david.lau
in reply to: Anonymous

@Anonymous I have send you a PM.



David Lau
Message 7 of 19
Anonymous
in reply to: david.lau

@david.lau same problem here, I tried all the above

Message 8 of 19
Anonymous
in reply to: david.lau

I have the same problem. I assume I need you to PM me too? I am unable to use sketchbook on my PC. Waiting....

 

Message 9 of 19
Anonymous
in reply to: Anonymous

I have the same issue.  Cannot log on to to upgrade. I purchased the upgrade and it is not letting me use it.  Can someone help?

Message 10 of 19
david.lau
in reply to: Anonymous

@Anonymous,  @Anonymous  I  have send a PM to the both of you....



David Lau
Message 11 of 19
Anonymous
in reply to: david.lau

 

David Lau,

 

Would you PM me too?  Thanks.

Message 12 of 19
Anonymous
in reply to: david.lau

Send me a PM too?


@david.lau wrote:

@Anonymous,  @Anonymous  I  have send a PM to the both of you....


 

Message 13 of 19
Anonymous
in reply to: Anonymous

same problem.

and this "david lau" keeps sending pms to this very problem. i smell something fishy.

i bet is something related to "switch to windows 10" because u all know we reverted to windows 7 to escape the useless bloatware that is windows10.

Message 14 of 19
Bm2m
in reply to: david.lau

Hi.

I have the same issue.

Can you send me a PM please?

Message 15 of 19
Anonymous
in reply to: Anonymous

I'm having the same issue. Is there still a working solution?

Thank you!

Message 16 of 19
Anonymous
in reply to: Anonymous

I have the same issue but it only happens when I'm away from Wi-Fi on my surface. When I'm at home it logs in just fine but away from Wi-Fi I get the login screen with no x to close like on my wife's computer. When you try and hit login it comes up with the "something wrong" message, obviously with no internet, but this means i cant use the app away from WiFi at all.
Message 17 of 19
david.lau
in reply to: Anonymous

@Anonymous, @Anonymous, @Bm2m

 

Please log a ticket with us via:

 

https://forums.autodesk.com/t5/sketchbook-forum/won-t-log-in/m-p/8107274

 

Depending on the OS, product version, the solution is different....



David Lau
Message 18 of 19
Anonymous
in reply to: Anonymous

Mesmo problema aqui. Não consigo atualizar nem baixar recursos extra.

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