Re: won't log in

Anonymous · ‎10-05-2017

Hi,

Trial verson as of today on windows 7 (64bit)

I get "Something is wrong with the internet connection" and it won't log-in.

However, I'm posting here, and it updates fine, so I have i-net connection.

Thoughts?

Anyone know what port it uses, in case I have it blocked (or Kaspersky/Malware Bytes is) and I can add an exception?

thank you

bogdan.oancea · ‎10-05-2017

I would:

Run a Windows Update
Reboot the computer.
Try to login to SketchBook again from 'My Acounts' menu > Sign In.

Anonymous · ‎10-06-2017

Thanks BogDan, but no luck. Somehow the app is not getting out to login, but updates without issue.

vfongwm · ‎10-07-2017

Hi haleyCUKJ7,

Can you download and re-install the app and try to login again? If you still can't login - could you send a screenshot of the error msg + Windows OS version and device type?

Thanks,

Vivian

Anonymous · ‎10-25-2017

Had time to get back to this . . .

I uninstalled and re-installed, still no luck. Upon starting it displays a "something is wrong with your internet connection" and I am unable to login. However, it updates fine.

The only thing atypical with the install is it's on the 😧 drive while windows is on C:

Windows 7 Professional ver 6.1.7601

Device PC home built, but never had software issues. My guess a firewall or antivirus is blocking a port that Sketchbook uses. If I could get the port numbers I could make an exception for sketchup on that port.

Thanks.

david.lau · ‎10-25-2017

@Anonymous I have send you a PM.

David Lau

Anonymous · ‎01-12-2018

@david.lau same problem here, I tried all the above

Anonymous · ‎01-13-2018

I have the same problem. I assume I need you to PM me too? I am unable to use sketchbook on my PC. Waiting....

Anonymous · ‎03-19-2018

I have the same issue. Cannot log on to to upgrade. I purchased the upgrade and it is not letting me use it. Can someone help?

david.lau · ‎03-19-2018

@Anonymous, @Anonymous I have send a PM to the both of you....

David Lau

Anonymous · ‎03-20-2018

David Lau,

Would you PM me too? Thanks.

Anonymous · ‎05-24-2018

Send me a PM too?

@david.lau wrote:
@Anonymous, @Anonymous I have send a PM to the both of you....

Anonymous · ‎05-28-2018

same problem.

and this "david lau" keeps sending pms to this very problem. i smell something fishy.

i bet is something related to "switch to windows 10" because u all know we reverted to windows 7 to escape the useless bloatware that is windows10.

Bm2m · ‎06-12-2018

Hi.

I have the same issue.

Can you send me a PM please?

Anonymous · ‎06-13-2018

I'm having the same issue. Is there still a working solution?

Thank you!

Anonymous · ‎07-03-2018

I have the same issue but it only happens when I'm away from Wi-Fi on my surface. When I'm at home it logs in just fine but away from Wi-Fi I get the login screen with no x to close like on my wife's computer. When you try and hit login it comes up with the "something wrong" message, obviously with no internet, but this means i cant use the app away from WiFi at all.