Crashing on Title Screen

[Anonymous]

I've had some trouble recently with this app. I've been using it for about a year and it's been super easy to use, but recently it hasn't been loading properly. I tap on the icon to enter the app, it displays a white screen for about 3 seconds, and then crashes. Ive tried uninstalling and reinstalling, clearing the cache, and even clearing the data entirely to no luck. I really hope there's a way to fix this, I haven't found a drawing app that works as well as this one...

[david.lau]

Can you try to reset the preferences and start it again?  Just delete the 8.0 or 8.7 folder.  To get to the folder, just go here:

https://forums.autodesk.com/t5/sketchbook-forum/sketchbook-8-7-update-and-lost-settings-brushes-colo...

[Anonymous]

The link you've sent only provides options for the app on a desktop or laptop. I am currently having issues with the phone app. I use a Samsung Galaxy A10e

[david.lau]

Try this:

https://forums.autodesk.com/t5/sketchbook-forum/sketchbook-crashes-on-android-when-opening-the-galle...

[Anonymous]

This is not working either. As I said in my first message I've already tried both, but I decided to try it again after you recommending it and it did the same thing.