5-5-2018 update breaks new, open gallery and save - Android Samsung Tablet

[Anonymous]

Since the update, I can open a new drawing, open the gallery or save an existing drawing.

Consider sending out previous version until this is fixed.

I did send in a bug on one of the crashes caused during experiencing this...

[Anonymous]

here's the twitter thread associated with what's going on...  https://twitter.com/abusedbits/status/996585164560973825

[Anonymous]

Here's the procedure I followed.  Once done, I copied in all the *.tiff files into the gallery associated directory and it crashed again.  I sent in the bug report including any of the crashinfo files.

Hello Michael,

The files maybe still there but there is a problem in the Gallery previewing the file.

----

On Android, it's pretty easy, just copy the files from /Autodesk/SketchBook3 > Update on PC > Import back into SketchBook on Mobile (see below)...

https://www.sketchbook.com/help/knowledge-base/back-files-settings/
See:  How to import SketchBook files from an older version into the latest version SketchBook for Android

Regards,
Dave
The SketchBook Team

[Anonymous]

At this point, I would graciously accept a version rollback as I believe this update is responsible.

[david.lau]

Are you running the Tab S3?

How many .tif files are in the /Autodesk/SketchBook3 folder?

Can you reboot device and try going to the Gallery?  Keep SketchBook in Portrait mode when doing it.

[Anonymous]

Yes, it is the pen based Samsung Galaxy S3.

There are 172 .tiff files in the directory.

At the moment, I've got 3 files in the directory (all new) and everything
works. The Moment I move the old files in, it starts crashing.

#1 Do you want me to copy in the old gallery files, reboot and try going
into gallery (staying in Portrait mode)?
OR
#2 Do you simply want me to reboot (as I can get into the gallery right
now)?

(the last crashinfo I sent in 2 days ago, was the scenario for #1, though I
can't guaranteed portrait mode)

[david.lau]

We have had some reports fo SkstchBook crashing when using the Gallery.  

1. I am hoping the sketches are 'still' there.

2. Copy the Sketches from the /Autodesk/SketchBook3 folder to a desktop computer.

3. Confirm the the sketches are ok using SketchBook on a desktop computer (170+ files)

Download:

www.sketchbook.com/thankyou

Login with your email address.

4.  On the Android device, create a new folder:

/SketchBackUp

5. Move ALL the sketches from /Autodesk/SketchBook3 to /SketchBackUp

6. Reset SketchBook

a.  SketchBook > {=} > Preferences > Factory Defaults (4 options) - Reset all 4 options.

b.   Settings > Application Manager > SketchBook (Delete Cache) - There are 2 Caches to reset.

7.  Open SketchBook and import 1 sketch and test.  Then import another Sketch and test.

Go to the heading:  How to import SketchBook files from an older version into the latest version SketchBook for Android 

http://help.autodesk.com/view/SKETPRO/ENU/?guid=SKETPRO_Help_sb_basics_back_files_settings_html

7. At some point, you can delete /Autodesk/Backup because the files will be duplicated in /Autodesk/Backup and /Autodesk/SketchBook3