Since the update, I can open a new drawing, open the gallery or save an existing drawing.
Consider sending out previous version until this is fixed.
I did send in a bug on one of the crashes caused during experiencing this...
here's the twitter thread associated with what's going on... https://twitter.com/abusedbits/status/996585164560973825
Here's the procedure I followed. Once done, I copied in all the *.tiff files into the gallery associated directory and it crashed again. I sent in the bug report including any of the crashinfo files.
Hello Michael,
The files maybe still there but there is a problem in the Gallery previewing the file.
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On Android, it's pretty easy, just copy the files from /Autodesk/SketchBook3 > Update on PC > Import back into SketchBook on Mobile (see below)...
https://www.sketchbook.com/help/knowledge-base/back-files-settings/
See: How to import SketchBook files from an older version into the latest version SketchBook for Android
Regards,
Dave
The SketchBook Team
Are you running the Tab S3?
How many .tif files are in the /Autodesk/SketchBook3 folder?
Can you reboot device and try going to the Gallery? Keep SketchBook in Portrait mode when doing it.
We have had some reports fo SkstchBook crashing when using the Gallery.
1. I am hoping the sketches are 'still' there.
2. Copy the Sketches from the /Autodesk/SketchBook3 folder to a desktop computer.
3. Confirm the the sketches are ok using SketchBook on a desktop computer (170+ files)
Download:
Login with your email address.
4. On the Android device, create a new folder:
/SketchBackUp
5. Move ALL the sketches from /Autodesk/SketchBook3 to /SketchBackUp
6. Reset SketchBook
a. SketchBook > {=} > Preferences > Factory Defaults (4 options) - Reset all 4 options.
b. Settings > Application Manager > SketchBook (Delete Cache) - There are 2 Caches to reset.
7. Open SketchBook and import 1 sketch and test. Then import another Sketch and test.
Go to the heading: How to import SketchBook files from an older version into the latest version SketchBook for Android
http://help.autodesk.com/view/SKETPRO/ENU/?guid=SKETPRO_Help_sb_basics_back_files_settings_html
7. At some point, you can delete /Autodesk/Backup because the files will be duplicated in /Autodesk/Backup and /Autodesk/SketchBook3
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