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How does one Create a Technical Support request for C4R

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BIMologist_
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How does one Create a Technical Support request for C4R

I am trying to figure out an easy way to create a support request for A360 or C4r but there is no option to do so in the drop down list. Or am I just not looking hard enough to get to the link

 

Case ID: 11967019.

We create it under Revit and it stays in the queue for couple days before it gets answered. Some of the issues needed to be tended sooner than later.

7-8-2016 9-21-54 AM.png

Thanks



BIMologist / Dr. Revit
Approved Autodesk Services Marketplace provider - BIM Consulting

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BIMologist_
in reply to: BIMologist_

This topic was escalated to Salesforce Case 11968962 on 07/09/2016 by an automatic escalation.

 

Interestingly The case that was created with Auto escalation I got an answer on that case telling me the options I have. 

I am posting the answer here for people to get the answer to this topic. however the case that I actually created with severity set to Critical, I have yet to get a response on. Your Autodesk Support CaseNo:11967019. has been received Case 11967019 - Revit Collaboration for Revit Support v11

 

Thanks for the answer that I was looking for.

 

 

Dear Nauman BIMOLOGIST Mysorewala,

Thank you for contacting Autodesk.

At this time, Collaboration for Revit is not available as a product selection when opening a Technical Support case, it would need to be opened under the Revit product umbrella. Please note, there are different SLAs depending on the Severity Level you set the case to, I might recommend upgrading the Severity from the automatic Level 3 if you need mnore immediate assistance.

Support for A360 is provided either via the A360 Community Forums or by emailing 
autodesk.360.customer.success@autodesk.com.

We apologize for any confusion this may have caused you. Please let me know if I can assist you with anything further.
Sincerely,


BIMologist / Dr. Revit
Approved Autodesk Services Marketplace provider - BIM Consulting

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