Solved: Re: Revit closing when loading tool help menu

Anonymous · ‎05-13-2020

Good afternoon, I'm having problems when I try to open a tool's help menu.

When I place the mouse over the tool, after opening the tool's help menu, revit freezes and then closes.

can anybody help me?

barthbradley · ‎05-13-2020

Go to Options=>User Interface=>Tooltip Assistance and try a different setting.

Anonymous · ‎05-13-2020

When I leave it at the Minimum it resolves, but I wanted another way to resolve it so I could view the tip assistance.

TripleM-Dev.net · ‎05-13-2020

Hi,

Couldn't find a specific Error page for this.

But read this Troubleshooting: Tooltips , and see if you're system can play Mp4's normally

- Michel

barthbradley · ‎05-13-2020

TripleM-Dev.net · ‎05-13-2020

@barthbradley , think that's a old one.

Flash is no longer used from Revit 2016 up I think, the links I provided refer to R2019/2020 as using MP4 video

AutoDesk should embed a lightweight player so it's not depending on a player of the system.

Anonymous · ‎05-13-2020

As I did not find a way to continue showing, I will remove the tooltip.

TripleM-Dev.net · ‎05-13-2020

Hi,

Did a search, thought the video's would be embedded somewhere, but they are stored as seperate mp4 files.

See the following location: C:\Program Files\Autodesk\Revit 2020\videos\ (or other Revit version)

Can you play them outside Revit?

Anonymous · ‎05-13-2020

I can reproduce normally.