Revit closing when loading tool help menu

[Anonymous]

Good afternoon, I'm having problems when I try to open a tool's help menu.

When I place the mouse over the tool, after opening the tool's help menu, revit freezes and then closes.

can anybody help me?

video:
https://drive.google.com/file/d/1k-3XwlUTAvhYPLO5YnHFNr3uU14HPuKd/view?usp=sharing

[barthbradley · Accepted solution]

Go to Options=>User Interface=>Tooltip Assistance and try a different setting.

[Anonymous]

When I leave it at the Minimum it resolves, but I wanted another way to resolve it so I could view the tip assistance.

[TripleM-Dev.net]

Hi,

Couldn't find a specific Error page for this.

But read this Troubleshooting: Tooltips , and see if you're system can play Mp4's normally

- Michel

[barthbradley]

https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/CloudHelp/cloudhelp/2014/EN...

[TripleM-Dev.net]

@barthbradley , think that's a old one.

Flash is no longer used from Revit 2016 up I think, the links I provided refer to R2019/2020 as using MP4 video

AutoDesk should embed a lightweight player so it's not depending on a player of the system.

[Anonymous]

As I did not find a way to continue showing, I will remove the tooltip.

[TripleM-Dev.net]

Hi,

Did a search, thought the video's would be embedded somewhere, but they are stored as seperate mp4 files.

See the following location: C:\Program Files\Autodesk\Revit 2020\videos\ (or other Revit version)

Can you play them outside Revit?

[Anonymous]

I can reproduce normally.