Revit 2018 Visual Problem

[Anonymous]

I have a problem like in the below photo. Any suggestions ?

 

[-FDC-]

Graphics card driver.

What card do you have ?

[Viveka_CD]

Hi @Anonymous

Do you have a multiple monitor setup? If so, disable and check the primary monitor.

Please try the below for me:

• Check for latest updates from the Desktop App.
• Disable Hardware acceleration and see if this issue persists.
• Update you graphic card driver form the manufacturer's website.

Regards,

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue?

Let me know if you have additional questions.

Please mark any posts that help with "Accept as Solution" and thanks! Kudos welcome.

Regards,

[Anonymous]

NVidia Quadro P3000

[Viveka_CD]

Hi @Anonymous

Please update your graphics card from this link

This may fix your graphic display issues.

Regards,

[Anonymous]

Hi @Viveka_CD,

I did what you recommend. Update drivers but the same. 😞 Should I try to install Revit again ?

[Viveka_CD]

Hi @Anonymous

Try a repair first, it if does not work please try installing Revit again!

Regards,

[-FDC-]

Did you check if Revit is using the Quadro ?

-> File -> Options -> Hardware

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue?

Please mark any posts that help with "Accept as Solution" and thanks! Kudos welcome.

Regards,

[Anonymous]

No. Nothing changed.

[-FDC-]

Did you check if Revit is using the card?

Is it a laptop or a desktop?

[Anonymous]

Of course. Its a certified card.

Its laptop Dell 7720

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[Viveka_CD]

Hi @Anonymous

I'm sorry to hear that!

Can you please send me the recent journal file to test further? I can share a private upload folder.

Looking forward to your reply update.

Regards,

[Anonymous]

I can send tonight but i dont know what is journal file ?

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[Viveka_CD]

Hi @Anonymous

HERE is information on the location of the journal file.

I have just sent you a link to a private folder. Let me know if you have issues accessing the folder.

Please upload your journal and Revit model and I'll be happy to test it for you.

Looking forward to your reply update.

Regards,

[-FDC-]

That is not what I mean.

I have seen lots of people with workstations and expensive quadro's who are using the built in intel CPU graphics option.

It is perfectly possible that Revit is not using the quadro.

Check it please.

[Anonymous]

Could you tell me the way ?

[-FDC-]

File, options (see screenshot)

Then click hardware and look what Revit says at "video card".

 

[-FDC-]

Did it help ?