Revit 2018 Material Library Crash

[PaulFrancoisStorm]

Revit 2018 crashes repeatedly when in the Material Editor on PCs running:

• NVIDIA GeForce GTX 960
• NVIDIA GeForce GTX 950M
• NVIDIA GeForce GT 730

I have installed all the latest graphics drivers, windows updates as well as Revit updates and hot-fixes. 

Any advice will be appreciated. 

[Viveka_CD · Accepted solution]

Hi @PaulFrancoisStorm

With all the updates and fixes in place, I recommend you try to repair the Revit version.Windows > Control Panel > Programs > Uninstall a Program > Autodesk Revit 2018 > Uninstall/Change > Repair or Reinstall > Repair

The most common reasons for this error is due to:

• Latest Update not installed. (In your case, I assume you have the latest update)
• A project template of a previous version of Revit was used.
• Make sure you have the certified or latest driver installed
• Not enough memory.
• Graphics card driver not certified or updated. (Check with Nvidia for latest fixes even if you have updated drivers)
• Hardware acceleration is turned on.
• 3rd party applications/ add-ins. Try to disable them an run Revit again.
• Installation method. Did you do a browser installation?

Recommendations:

• I recommend you install the hotfix HERE
• Please check the virtual memory of your system? Check the minimum requirements.
• Try to start Windows in a limited environment in order to troubleshoot the problem.See HERE for information.
• Disable Hardware acceleration 
• Try to disable 3rd party add-ins and run Revit again.
• See HERE for a discussion on the Geforce GTX graphics card.

Let us know if you are able to resolve the issue. Glad to help!

Please select the "Accept as Solution" button if my post solves your issue or answers your question and to benefit other users looking for similar solutions.

[Viveka_CD]

Hello @PaulFrancoisStorm

We wanted to check back in with you on this post. How is everything working out?

Please let us know if further assistance is needed from the community on this post. We are happy to help wherever possible. Thank you and we look forward to your reply update.

Best Regards, 

[slacy]

Well, I'm sure glad I decided to try installing a single Revit 2018 before we roll out to the rest of the department!!  Same problems, tried all the fixes, no luck.  This is exactly why we typically stay two versions behind the current. I won't cut Revit 2018 loose on our people until this is fixed.

[Viveka_CD]

Hi @slacy

Sorry to hear that the fixes, updates did not help. Did you go through all the recommendations?

Most of these errors have been linked to the installation process and incomplete download.

It could also be due to the fact that certain Third-party applications, Windows services and processes,

antivirus, firewall, and network settings may be causing Autodesk applications to interact with the OS in

an unexpected manner.

Can you try installing the material libraries again and reinstall Revit through the  Autodesk Virtual Agent

Please see this post on Revit 2018 due to errors in installing material library.

See HERE to reinstall material libraries.

Can you send a screenshot of your error message and a journal file to troubleshoot?

Does the error occur during the material editing process? Have you loaded new textures files recently?

Did this error occur before in other versions?

How was Revit 2018 functioning otherwise?

Let us know and we are glad to help!

Please post to the Installation and Licensing forum if you have specific questions regarding installation.

Best Regards,

[slacy]

You've got to be kidding me right????  So far you have indicated that just about anything on our workstations can make your products and installations fail.  Revit 2016 works just fine, Revit 2018 does not - THE PROBLEM IS AT YOUR END.  AutoDesk has a habit of blaming everything under the sun for their product failures.  You might also try to stop rushing products out the door before they are fully tested.  Okay Steve deep breath!!!  Can you tell that you really lit my fuse today?

I'm going to copy Mike Murphy (our area sales manager) on this forum discussion and see if he can get some action on this item.

[Viveka_CD]

Hi Slacy,

I understand your frustration. Trust me I have been there, installing and reinstalling software and the application still crashes - burnt the midnight oil!

Going through all the recommendations is worth every bit and it not only helps to load you application, but also solves other issues in the long run especially with complex models.

Thanks for letting us know that Revit 2016 works just fine and you are having issues with Revit 2018.

Can you please provide us with a screenshot of your specific errors and a copy of a journal file to troubleshoot and filter for errors? If you have questions in locating your journal file please let us know. 

As a follow-up from the previous response, we are committed to resolving your issues, providing recommendations and filter out any discrepancies, not suggesting that workstations have issues. While at it, we have multiple cases of crashes being resolved as well as successful performance of the latest software from the above recommendations in the previous posts.

The team at Autodesk is committed to working towards making improvements, resolving issues/bugs that may arise with every new version. You are welcome to post ideas and feedback for future releases.

Best Regards,

[PaulFrancoisStorm]

Hi Viveka,

Thank you for the reply.

I have installed Revit 2018 now on various machines and they all crash (clean installs).

Please find attached the

• Journal file
• User log
• error message (shown below)
• File on which the crash occurs.

Kind Regards,

Paul Storm

[ennujozlagam]

@PaulFrancoisStorm hello, have you try to untick use hardware accelerations from options > graphics and see if helps. thanks

[PaulFrancoisStorm]

Hi ennujozlagam,

Unfortunately it makes no difference if the graphics acceleration is switched off . Please find attached:

• Screenshot of graphics settings
•  Journal file
• User Log File
• I once again used the Revit Basic Sample Project.

Kind Regards,

Paul Storm

[ennujozlagam]

@PaulFrancoisStorm i tried to reflicate to change materials the files the you have attached but i didn't experienced any crashed works fine with me (please see attached). just to check with you are your files saving to server? if yes try to copy to your c: drive and open from there and do the changes of materials and see if issue still occur. thanks

this is the latest updates from autodesk and see if same as yours. thanks

[Viveka_CD]

Hi @PaulFrancoisStorm

Thanks for sharing your journal file.We will troubleshoot for errors and let you know.

Best Regards,

[slacy]

Greetings again, more calm now, but still frustrated with AutoDesk.

To clarify, when we encounter these types of events we explore the problem completely "non live" (meaning we experiment with non live projects).

I start a new clean project with a 2018 template (typ. - architectural) and add a single generic (out of the box) wall.  In this case my next step is to go to OUR custom material library and try to add a new material category.  BAM - crash.  There is virtually no graphic or file size overhead.  What I haven't tried yet (and will upon completing this message) is to try to modify the standard (out of the box) AutoDesk library.  I will report back.

[Viveka_CD]

Hi @slacy

Great to hear back and thanks for clarifying!

Sorry to hear about the issues you are facing with the application.

I will wait for your report. Meanwhile a journal file will help so I can keep troubleshooting for errors. 

Regards,

[PaulFrancoisStorm]

Hi ennujozlagam,

I have a small SSD m.2 card so i installed on my secondary SATA HD. I am not working off a server.

The version is the same as yours.

Kind Regards,

Paul Storm

[Anonymous]

@PaulFrancoisStorm

Couple of items....  

Is your material libraries mapped to another drive?  That has causes issues with Revit in the past.

Another item, what does Revit see as your default video card?  Since a lot of laptops and some computers have dual video cards, Revit has an issue when dealing with two instead of one.  Making your GTX card default in the Mange 3D settings in the Control Panel may help quite a bit if an Intel card is running secondary.

[PaulFrancoisStorm]

Hi mpwuzhere,

Thank you for the advice.

The NVIDIA graphics card is set as the default (see below).

While my laptop has the materials library mapped to D:\ all of the other computers have it installed on C: (they also crash).

Kind Regards,

Paul Storm

[Viveka_CD]

Hi @PaulFrancoisStorm

Just checking if you can send us a model to troubleshoot. The one attached with your post is the default sample file.

Were you looking to open this file or do you have another file which crashes? Please let us know.

Looking forward to your reply update.

[PaulFrancoisStorm]

Hi Viveka_CD

I have just installed the latest Revit update and checked for the latest NVIDIA driver for my graphics card. 

The crashes are not file specific. All files crash when I try to edit materials.

Kind Regards,

Paul Storm

[Viveka_CD]

Hi Paul,

Thanks for letting us know that this is not a file specific issue.

An as update, this issue is being investigated for a resolution and we are trying to reproduce the error.

Does the crash occur when you edit a specific material? Are you using materials from outside the Revit material library? Please clarify.

Regards,