Received this error message - fix please.

[Sahay_R]

While clicking on a linked model, one of the MEP guys received this error message. This happens when he is in any view.  When I replicated the situation on my machine, the file worked perfectly. That led me to think that his machine needed a Temp folder cleanup (it did!!). Now after the cleanup the problem persists.

Why does this happen? And how can we fix it?

[Anonymous]

Does this only happen when he clicks on the linked file or when he starts to draw? 

Also, have you tried to turn off hardware acceleration in the options of Revit?

[Sahay_R]

When he clicks on the linked file. And this happens in all views.

[Anonymous]

Go to the "R" in the top left-hand corner and then click on options in the right-hand corner. Once there graphics tab and turn off the hardware acceleration on his machine

[Sahay_R]

Hi @Anonymous. Didn't work. I have restarted his machine.

[ToanDN]

Reinstall the videocard driver and if it doesn't help, reinstall DirectX.

[Sahay_R]

Update - he can work in the file, but things go crazy and the window shuts down when he clicks on the linked model.

[Sahay_R]

Graphics Card was reinstalled this morning. No difference.

[ToanDN]

What about DirectX?

[Sahay_R]

Current version

The DirectX diagnostics was run and it is working

[ToanDN]

It does not matter. Current version can be corrupted just like everything else. Re-install it.

[Sahay_R]

Asked IT. Let's see what they say.

[Sahay_R]

They say it's fine. 

[ennujozlagam]

Hello, have you try to install latest updates from Microsoft and autodesk and see if helps. Thanks

[Sahay_R]

Thank you, @ennujozlagam. That machine is the same build as the machines that I work on. The file works well for me, not on this other machine.

[ennujozlagam · Accepted solution]

@Sahay_R have you solve your issue? the worse scenario approach is to uninstall and reinstall the Revit program. It could be some files are corrupted. it's only my suggestion. thanks

[Sahay_R]

Thank you @ennujozlagam. Yes a complete reinstall was done. I haven't heard anything afterwards. No news is good news, I guess!