Issue with fonts when printing file from Revit 2019 to DPF (BlueBeam)

[Anonymous]

I'm having issue when trying to print to PDF from Revit 2019 and open it with blue beam.

See before and after screenshots.

[SteveKStafford]

Have you chosen different PDF output formats to see if that makes a difference (Bluebeam options)?

[Anonymous]

Yes, it happens with all PDF formats...

Here is more info:

We have moved users from windows 7 to windows 10. and all windows 10 machines having same issue.

[ToanDN]

Set Windows 10 Display Scaling to 100%

[Anonymous]

It can be an issue with DPI scaling of your windows, so you can try there first. But we stop using BlueBeam some time ago as that software is developed by a competitor of Autodesk and does not seem to have the most clever plugin for Revit : you are forced to print in one orientation at the time, etc. We use Docuflow from Autodesk App Store to generate PDF file and never came across that problem.

[Anonymous]

I wish we could ... we are running Revit in virtual Desktops with Tesla T4 cards. Scaling does not work for remote sessions.

[Anonymous]

What we have found overnight is, that if we change display resolution from native to some other one, and change it back. Then restart Revit and try to convert again it all works .... 

We are using:

Win 10 (1903) 

Tesla T4 with (431.79_grid_win10_server2016_server2019_64bit_international) - driver

We have tried at least 5 previous versions of drivers with no luck.

I think it might be windows 10 issue. 

[Anonymous]

Thank you spitfire-s for mentioning that alternative to Bluebeam. We are experiencing some issues with printing from Bluebeam, so we will try the plugin from the app store you are talking about. it seems quite promising.

[SteveKStafford]

Aah...virtual desktops and vGPU... my bet is that is at the root of the issue.

[Anonymous]

Well with windows 7 and older nVidia drivers we had no issue, so running VmWare with vGPU's is just fine. It is only when we went to win10 and reinstalled Revit and BlueBeam the issues started appearing.   

[Basam.Yousif]

Every time I hear about a change in workstation OR the OS, I immediately think about missing fonts!  In fact, I have seen Revit do a few things when a font is missing, but telling you about it is NOT one of them! You have to know!!!

Also, the bluebeam guys strongly recommend NOT using the PRINT command to make PDFs in Revit - YUP, You read that correctly 🙂  Instead, they advise to use the "Create PDF" command in the Bluebeam panel in the Add-Ins tab of the ribbon!

[Anonymous]

That is interesting find ... Will try it out today. Thank you. 

Also with fonts .. we tried copying all fonts from our old Win7 vms to new Win10 and installing it... did not fix the issue.

On the side note ... it seams to happen with our guys who using 34" Dell widescreens with 3440x1440 resolutions.

When we change resolution on it to lower, it fixes the problem, then we resume it back and problem does not return, until they reboot their system: they are using Laptops, and Horizon clients to Revit workstation. when they go home the take ther laptop, and in the morning bring laptop back to office, power on, then Horizon in to their VM and problem is back... really odd. 

[ToanDN]

The problem is likely the Display Scaling (they need to up it to 150-200% for 4K resolution in order to read the text). I bet if you keep the resolution as is and change the Display Scaling to 100% then there is no problem.

[Anonymous]

Yes, scaling works, but not 100% of the time. Also, when Engineers switch between their laptops and 34"Dell screens, all gets screwed up again. 

[Anonymous]

Unfortunately, using Snap On to convert into PDF did not work.

[Anonymous]

I assume, by "Snap On" you mean "Add in" 🙂

[Basam.Yousif]

Let's try this: in the windows 'Display settings' make sure ALL monitors are set to the same Scale % value and IGNORE the "recommended" setting.

[Anonymous]

We have tried scaling before, it worked 10% of the time... 

This time we have changed it all across all monitors and locked it. Still no luck fixing the screwed up PDF conversion 

[Anonymous]

Well, nothing works....

Scaling all to same scale does not yield consistent results

Changing resolution on the laptops or vms does not yield consistent results

Using BlueBeam Add-Ins does not PDF conversion issue

Copying fonts from windows7 does not change PDF conversion issue

Any more suggestions? 

I have 2 guys in Autocad University... trying to figure out same issue... no luck ..

I'm at a loss, and possibly will try to reinstall Win7 for users that have to convert to PDF.

[Basam.Yousif]

Let's take a second look at this.

If we reset this font (temporarily of course) to the default ARIAL font. That should be common to all Windows computers, also make sure there are no text or style overrides. Would the issue continue? 

If you open this model with another version of Revit, would the same issue occur? if you post it to BIM360, export it to DWG, plot it as a DWF, export as a JPG, print to paper, what are the results like?

Note: I assume that when you copied the fonts to the workstation, they DID get installed and not just copied to a folder. Yes?