I can't open file Please find attached Journal

[hhongSNZ2L]

Revit Crashes when I try to open it. I have no clue. 

[hhongSNZ2L]

Revit Crashes when I try to open it. I have no clue. 

[barthbradley]

Have you tried Auditing? 

Help | Audit a Model | Autodesk

[barthbradley]

Have you tried Auditing? 

Help | Audit a Model | Autodesk

[handjonathan]

Hi @hhongSNZ2L 

Thanks a lot for posting your question to the forums!   As @barthbradley suggests, Auditing would be my first place to start but also below is a list of other possible fixes. 

• Install Revit updates 
  • Follow the article: How to keep Revit updated.
• Disable Add-Ins 
  • See the following article for information on how to Check if add-ons are causing unexpected behavior in Revit)
• Clear TEMP 
  • Follow the article: How to delete temporary files in Windows.
• Install Windows updates:
  • Update the Windows system with all Microsoft's recommended updates and fixes.
• Try with the anti-virus disabled.
• Try to run Revit as Administrator (see Run as Administrator in Windows 10).
  • Create a new Local User account in Windows:
  • Create a new local user account on the computer.
  • Assign the required administrator permissions to this user.
• Sign in to the computer with the newly created test account and see if Revit starts properly.
  • Note: More details in the article: How to create a new local administrator Windows user account
• Rename the atiadlxx.dll
  • If the Windows Event Viewer references the atiadlxx.dll as the faulting component, rename the DLL to "atiadlxx.dll.bak".
    • Note: The DLL is in the following path: C:\Windows\system32

We look forward to hearing back from you with more information so we can help you as a community! 

[handjonathan]

Hi @hhongSNZ2L 

Thanks a lot for posting your question to the forums!   As @barthbradley suggests, Auditing would be my first place to start but also below is a list of other possible fixes. 

• Install Revit updates 
  • Follow the article: How to keep Revit updated.
• Disable Add-Ins 
  • See the following article for information on how to Check if add-ons are causing unexpected behavior in Revit)
• Clear TEMP 
  • Follow the article: How to delete temporary files in Windows.
• Install Windows updates:
  • Update the Windows system with all Microsoft's recommended updates and fixes.
• Try with the anti-virus disabled.
• Try to run Revit as Administrator (see Run as Administrator in Windows 10).
  • Create a new Local User account in Windows:
  • Create a new local user account on the computer.
  • Assign the required administrator permissions to this user.
• Sign in to the computer with the newly created test account and see if Revit starts properly.
  • Note: More details in the article: How to create a new local administrator Windows user account
• Rename the atiadlxx.dll
  • If the Windows Event Viewer references the atiadlxx.dll as the faulting component, rename the DLL to "atiadlxx.dll.bak".
    • Note: The DLL is in the following path: C:\Windows\system32

We look forward to hearing back from you with more information so we can help you as a community! 

[handjonathan]

Hi @hhongSNZ2L 

Thanks a lot for posting your question to the forums!   Has the solution I suggested helped with your issue?
 
We look forward to hearing back from you with more information so we can help you as a community! 

[handjonathan]

Hi @hhongSNZ2L 

Thanks a lot for posting your question to the forums!   Has the solution I suggested helped with your issue?
 
We look forward to hearing back from you with more information so we can help you as a community!