Failed to Initialize Add-In Insight

[Anonymous]

Hi, we have installed Insight for Revit 2017 on 5 Windows 7 PC's. Two work fine but the other three are showing the the attached error. We have uninstalled, installed as an admin but we get the same error each time. Can anybody help please.

Thanks 

[dzanta]

it looks like Revit doesn't see the add-in or the add-in files are missing...

Autodesk Revit addins are generally loaded from the following locations:

User Addins:
%appdata%\Autodesk\Revit\Addins\

Machine Addins (for all users of the machine):
C:\ProgramData\Autodesk\Revit\Addins\

Addins packaged for the Autodesk Exchange store:
C:\ProgramData\Autodesk\ApplicationPlugins\

Autodesk servers and services:
C:\Program Files\Autodesk\Revit 2016\AddIns\

If you did a clean uninstall of Revit and all add-ins, verify the files are removed in those locations prior to reinstalling.  After reinstalling, verify the files exist in these locations before launching Revit

Also, verify your Revit is up to date prior to first launch by using Autodesk Desktop App to get latest updates...some of the latest updates have Insight fixes.

[Anonymous]

Hi dzanta,

Thanks for the answer. 

Is there any reason why it is working on some and not others? They were all installed the same way from the official download site.

[dzanta]

it is possible some of the functioning Insight machines are slightly different than the others that are not working (i.e. security updates, MS updates, etc.)

sometimes the install just goes bad