Energy analyze cannot process in revit 2018

[Anonymous]

I'm a student doing the energy analyze in the Revit and I created a energy model.

When I click the generate, there was a alarm show up: 'There has been an unexpected problem. Unable to analyze'

Refer to the snipshot below.

Any experter can help me to solve it?

[barthbradley]

Post your file. 

[MostafaElashmawy]

Refer to below link for the causes. It's related to required permissions for Autodesk servers.

https://knowledge.autodesk.com/support/insight/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

[RDAOU]

Disable Anti-virus and firewall then try again...If you are logging in from university, you need to contact your network administrator or try again when you are home

[Anonymous]

Hi,

I disabled all the firewall and Anti-virus, still the same issue. I am using the education version, is it this problem?

[Anonymous]

But how to do it? I don't know how to do it even I knew that need the permission

[Anonymous]

Posted

[barthbradley]

No issues here.  Analyses completes.  

[Anonymous]

How's your computer setting? Why I cannot analyze it? It's server problem or my computer setting issue? I'm in Singapore currently.

[MostafaElashmawy]

check below link that discuss the same error.

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

[barthbradley]

Trust me. It isn't brain surgery.  It's no more difficult than turning on a light swtich.  If @RDAOU 's suggestions didn't work, which are the most common reasons analyses fail,  I suspect you might be right. It's related to your license.  Contact Autodesk directly or your Autodesk reseller.  Sorry I couldn't be more helpful.  

[Anonymous]

Thanks for your helping.

[barthbradley]

You welcome, buddy. Good luck.  

[RDAOU]

Have you considered upgrading to 2020.2? Energy Analysis does have a long history of fails with certain versions

If all fails try to fill out THIS FORM and toss it at Autodesk's team to resolve...

Apart from that...there is a Insight Energy Forum... you might probably want to post Energy related  issues there rather than here for someone to google a trial and error solution for you

Good luck