Crash Report

[steve]

I installed the latest r2022 patch.   Now I have had multiple crashes which can't be reported because the result is just a white screen, non-responsive to any input, waiting does not help, the only way out is to ctrl-alt-delete crash the program thus no report to autodesk possible.    This has happened when opening a 2nd rvt project to edit it, and when editing an in-place family.  It happened 3 times today.    No such problems before.  There does not appear to be any new patch on the autodesk desktop app.  

[barthbradley]

This thread help @steve? Or have you been here already?

Revit 2022.0.1 hotfix failing to install - Autodesk Community - Subscription, Installation and Licen...

[steve]

Thanks BarthBradley.     I think I'll turn to tech support from our revit reseller.   This is pretty awful.  A repeated complete crash and freeze of Revit 2022 after installing the hotfix for 2022.

I've already installed the 2022.0.1 hotfix.  It no longer appears in my Autodesk desktop app. I thought maybe i would just re-install in from this page (linked url)...   but that doesn't function:  when I clik the link on the left, it sort of spins and nothing happens (because I've already installed it?)   result is a dead end (linked video)

Not that it makes sense, but I've gone thru and updated all the Revit app links for 2022 that I don't use (generative design, Infraworks, MEP exchange, etc).

Here (linked jpg) is the RWSOD (revit white screen of death) that results from this new Revit proble.... Happened a 4th time yesterday, this time while I was closing one Revit project which should have resulted in the session being left to work in the 2nd opened project, a family I was customizing. RWSOD was the result:   no way out, no keyboard inputs will function during RWSOD, no amount of waiting helps.  Dead.    The only way out of the RWSOD is ctrl-alt-delete crash out.      As I said, this only happened after installing the R2022.0.1 Hotfix.    r2022 has been functioning fine for me for several months.  

Here (linked url) is what happens if I try to install from Adesk knowledge network..

[steve]

Our reseller's tech support recommended disabling 3rd party apps.  I am trying that, plus auditing, combining phases that are unused into used ones, as 1st steps.   I will try and report back. 

[steve]

Actions after Reseller tech support session: 

• archived the model using add-ins / e-transmit
• audited the model.    In a BIM-360 model, it's the 3 dots to the right of file/open/cloud model...
• disabled all add-ins which are not from Autodesk themselves

I have made it an entire day without the Revit White Screen of Death.  Promising.