Good morning, I am continually having trouble uploading scenes to render in the cloud. I posted this a while back but never got a response. In 3 months I have never successfully uploaded once to the cloud. Attached is a screensnip of the error message I always get. Help is appreciated!!!
Cannot Upload To Cloud
Sounds like you need to apply the POODLE hotfix.
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
That does not seem to work. I tried downloading the 2015 32-bit version and both the 2015 64-bit and R2 64-bit versions and all of them gave me this error message...
I am using 2015...
Can you please confirm the build of Revit you have installed?
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
I guess I am confused now. Why does it say 2014 when I clearly have 2015?
@Anonymous wrote:
I guess I am confused now. Why does it say 2014 when I clearly have 2015?
I can see how this is a bit confusing, I'll try and clear it up -> It is because the build you have installed was "built" on September 5th, 2014. It comes from the Revit 2015 code branch, I can assure you of that. We brand our releases in the Autodesk fiscal year they are released, which is typically 1 year later than the calendar year. Kind of like car companies...
Based on the screen grab, installing the latest Revit LT 2015 update release should fix the communication issue you are seeing.
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
That makes sense.... The issue I am having now is the Revit LT update seems to be taking an extrememly long time. When I clicked Install I got this message after about a half-hour...
Next I tried Download All Files and I have had this downloading screen for going on an hour and a half.
Any ideas or just keep waiting?
Hi @Anonymous,
Could you try disabling your antivirus software when installing the update and making sure Revit is completely shutdown prior to install?
Matt DiMichele
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Please Accept As Solution if this resolves your issue, to help others benefit and locate it.
Darn. I thought that should have fixed it for you. Here are 2 more troubleshooting steps:
- Can you post a journal file from the Revit session when the command fails?
- Can you log into the Render Gallery with your Autodesk ID?
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
I can access my Render Gallery and this is what I see...
However, I cannot locate the Journal. In the main AutoDesk folder this is what I see, and there are no folders called Journal inside any of these. Also when I do a search within AutoDesk it says "No Items Match Your Search."
Successfuly logging into the render gallery isolates the problem to Revit, good to confirm.
As for the Journal, you appear to be looking in the the wrong location.
- Open Windows Explorer (Win Key + E)
- Copy-paste the text inside the quotes into the Address Bar -> "%LOCALAPPDATA%\Autodesk\Revit\Autodesk Revit 2015\Journals"
- The timestamp is when you closed the Revit session. Grab a journal from a Revit session where you had the cloud rendering failure.
- Attach it to the forum.
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
Followed your instructions and this is what I see...
Does my original issue have something to do with the fact that Revit is not listed as one of the supported products in my Render Gallery?
There's not much more we can do without looking at your Journal files, which you are having trouble locating. This document exists to help you locate Jorunals. If you cannot follow the instructions I'm not really sure what else we can do to help.
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
- I assumed you would do some sleuthing around the file system to determine if the journals were in a different location. A search of "journal" might be a good place to start. When you look in the Autodesk folder of your user app data - %LOCALAPPDATA%\Autodesk\ - what do you see? Is there a Revit folder? If so, is there a Revit folder in there? It's probably called "Revit LT".
- When you go to the MyAccounts portal, do you see "Rendering" in your services list?
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.
@Anonymous wrote:
I apologize for losing my temper earlier, it's been a crappy day but I should not have acted the way I did...
Yes, I had done some poking around looking for the Journal, but apparently not enough as I found it only when searching %LOCALAPPDATA%\Autodesk\ with nothing after it, and yes it is in Revit then Revit LT. I have attached the most recent one for you.
Also, yes Rendering is listed with my included Services - however it does not show up in supported files in my Rendering Gallery, only AutoCAD and Fusion do.
No worries on the temper. I've had enough bad days myself to not take it personally when somebody else has one.
I took a look at the Journal file - glad you tracked it down - and Revit progresses past the authorization call, so we can discount an entitlement issue as the point of failure.
It appears to be failing at the point of transferring the scene to the Cloud Rendering service, which indicates the network conditions of the machine are somehow preventing the transfer of the data. Since we've ensured your machine has the POODLE patch - included in Revit 2015 UR8 - we can discount that as well. This leaves the firewall as the likely culprit.
This document captures the network conditions that need to exist to transact with our A360 services. I'd recommend you send it to your IT staff and see if they can verify thise conditions are accessible. The simplest way to prove it out is to try the cloud rendering in another network environment. If you have a laptop, it's a matter of connecting it to another WiFi network outside your company. If it's a Desktop Workstation hardwired to your Ethernet, then that's a bit more of a challenge.
Unfortunately the process of debugging firewalls is not trivial, so hopefully you have a resource available to help you out with the process. If that's not the case, we can get a support request going to try and resolve. I feel like I owe you a beer after all these steps...
-Kyle
Kyle Bernhardt
Director
Building Design Strategy
Autodesk, Inc.