Blank White Page(Activation page) on Revit 2017 startup

[Anonymous]

Hello 

Revit 2017 has been installed on End-User machine and while opening first time from the installation it is initializing and showing as white screen

as below, once clear the user data from C:\user\xxxx\Appdata\local\Autodesk and C:\user\xxxx\appdata\roaming\Autodesk\Revit , its showing the activcation window but it is not moving further.

Product info:

Revit 2017 Network Floating License,

Windows 7 Enterprise Operating System.

Action Taken:

1. Clear the temp files,
2. Graphics has been checked,
3. Tried this :https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Regist...
4. Antivirus has updated.
5. Uninstalled and reinstalled.

I am awaiting for an expert suggestions here to solve this task as its strange.

Thanks in advance.

Regards,

D.M.Babu

[Anonymous]

Hello,

Did you clear the user data after reinstalling it or not ?

Try to uninstall using the autodesk uninstaller not the usual uninstall.

Make sure you have an internet connection.

If my answer helped you , please kudo and accept as a solution.

Thanks

[Anonymous]

Hello,

Did you clear the user data after reinstalling it or not ?

Try to uninstall using the autodesk uninstaller not the usual uninstall.

Make sure you have an internet connection.

If my answer helped you , please kudo and accept as a solution.

Thanks

[Anonymous]

##-Hello,

I have done the cleaned in uninstallation process, so I have removed the
user data and everything.

Kindly suggest me to move further.-##

[mslosar · Accepted solution]

Just ran into the same error.

Fix was/is run Revit as an administrator - right click the shortcut and choose run as administrator. Then you'll get the licensing screen. Do that, and you should be good to go.

Sounds as if you're in a locked down more than usual environment (i know i am 🙂 ) and you need rights to do the licensing portion of things.

[LukeCrowson · Accepted solution]

Had the same issue.

Finally resolved it after uninstalling / clearing residual files /  reinstalling etc (Non seemed to work)

Just hit "F5" on the Activation page that has not loaded - (Refresh and should load as normal)

You can then select the licence you have - Network / Stand alone etc.

[lucilamorgan12]

@netmirror The issue appears to be related to a corrupted or incomplete user profile initialization during the first launch of Revit 2017. Clearing the Autodesk folders under the Local and Roaming AppData directories successfully restores the activation page, indicating that the application can recreate its user data; however, the activation process still fails to proceed beyond the blank white screen. This suggests a problem with the activation component, network connectivity, or outdated licensing services. It is recommended to verify internet access, run Revit as an administrator, ensure the Autodesk Licensing Service is functioning correctly, and visit the Autodesk Account or activation portal to confirm licensing status before attempting to launch the application again.