Please note that this discussion forum is dedicated to programming Revit using the Revit API.
Therefore, you cannot expect an answer to a question such as yours relating to installation, product usage or end user support issues here.
You should try one of the non-API Revit product support discussion forums instead for that, or contact the Formit team directly:
http://forums.autodesk.com/t5/revit-api/this-forum-is-for-revit-api-programming-questions-not-for/td...
http://formit360.autodesk.com/?loc=community
I hope this clarifies.
Thank you for your understanding.
Best regards,
Jeremy