"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
-> Win7 Enterprise 64- bits
-> Recap 2.2.0.25 is up and running.
-> AutodeskReCap_2.2.0.25_to_2.2.1.1_x64.msp is located in C:\Autodesk
-> Same error when msp file is doubleclicked as normal user or with administrative accounts
-> Windows Installer Service is up and running
The Autodesk Uninstall tool lists Autodesk Recap 360 being installed.
The Autodesk Application Manager does not (yet) lists an update for Recap.
Solved! Go to Solution.
Solved by ryan.frenz. Go to Solution.
Based on your screenshot I think you have the wrong hotfix. There is a separate download for ReCap vs ReCap 360/Ultimate. The 360/Ultimate one is here:
http://up.autodesk.com/2016/RECAP/AutodeskReCap360_2.2.0.25_to_2.2.1.1_x64.msp
It was toward the bottom of the release announcement.
Ryan
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