update to 2.2.1.1 won't install

[Patrick_Aps_9121]

"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

-> Win7 Enterprise 64- bits

-> Recap 2.2.0.25 is up and running.

-> AutodeskReCap_2.2.0.25_to_2.2.1.1_x64.msp is located in C:\Autodesk

-> Same error when msp file is doubleclicked as normal user or with administrative accounts

-> Windows Installer Service is up and running

The Autodesk Uninstall tool lists Autodesk Recap 360 being installed.

The Autodesk Application Manager does not (yet) lists an update for Recap.

[ryan.frenz · Accepted solution]

Based on your screenshot I think you have the wrong hotfix.  There is a separate download for ReCap vs ReCap 360/Ultimate.  The 360/Ultimate one is here:

http://up.autodesk.com/2016/RECAP/AutodeskReCap360_2.2.0.25_to_2.2.1.1_x64.msp

It was toward the bottom of the release announcement.

Ryan