Maya crashes when attempting to edit Hotkeys

[Anonymous]

I've recently jumped back into Maya, but after using 3DS Max for so long, I wanted to change up some of the hotkeys to match what I know and love.

Well, I'm able to change most of the ones I wanted to. And when I attempt to remove 'Z' from Undo, it crashes. Almost instantly.

Steps to reproduce:

1) Windows > Settings/Preferences > Hotkey Editor

2) Select Search By: Hotkey

3) Search 'Z'

4) Select the Undo command with 'Z' assigned to it.

5) Delete the hotkey.

6) Boom. Crash.

If you remind me how to check the error logs I can post them.

[sean.heasley]

Hi @Anonymous 

I just tried this and had no issue.

A quick test you could try is deleting your settings/preferences and then try removing the hotkey again.

Also, what version of Maya are you using and is it up to date?

[sean.heasley]

Hi @Anonymous 

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Hi, I am experiencing the same situation here. on the previous version of maya i used, Z was translation tool. now I have three way to undo. but it crash when I try to change it and reassigne the Z.

thanks for your help on this situation

[jordan.giboney]

Hi @Anonymous 

Thanks for posting 🙂 I would recommend verifying that your GPU (graphics card) drivers are up to date. You can do this by creating a DxDiag Report - the display tab, and on the right side it will have a Driver section. If the date is more than 2 months old it needs to be updated.

Use the card name to search online for the manufacturer website and latest driver download.

Make sure that Maya is shut down before installing the latest driver, and reboot the computer after installing 🙂

Thanks for being a part of our community!

[jordan.giboney]

Hi @Anonymous 

Just wanted to check in and see how things were going 🙂 Were you able to get things working?

If you found a solution, we would love to hear what resolved this problem for you and then mark this thread as solved by hitting the "Accept solution" button. this helps other forum members find answers faster 🙂

Thanks again for being a part of our community. 

[The-Digital-Shaman]

The same issue here.

Maya crashes and keep crashing usually when attempting to delete an assigned shortcut.

Workaround is to assign the faulty shortcut to another command instead deleting it.

Other problems with hotkey editors are;

When typing application Command in search box, it focus jumps to the hotkey and causing user to accidentally change already assigned hotkeys, while one just wants to search for a command.

Not displaying (purely visual) already assigned hotkey.

Not being able to assign certain shortcut combinations, which can be assigned on different occasion.

It affects random to me keys. W, Alt + numerical, many more.

[scwimmer]

Same here

Not sure if I should be glad or concerned that I found someone else who had this problem recently... 

Last night, I fixed freezing from a different issue by doing Windows > Settings/Preferences > Preferences > Animation > change the option towards the top from "Parallel" to "DG", thanks to a classmate for helping me with that, but I guess that didn't preemptively fix the hotkey-editing crashes...

[acrane8YZDN]

this STILL happens with a fresh install of maya xD