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Maya 2023 crashing on startup

2 REPLIES 2
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Message 1 of 3
RandomAnimator
518 Views, 2 Replies

Maya 2023 crashing on startup

 

Windows 11, already tried to clean registry and update graphic drivers

 

//=====================================================
Maya Crash Report
//=====================================================

Exception code: C0000005: ACCESS_VIOLATION - illegal read at address 0x00000000
Fault address:  3C3C9E81 in C:\WINDOWS\SYSTEM32\ntdll.dll
0001:00038E81 Logical offset (see .map file for location)

Call stack:
	Module:  C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
	Location: ntdll.dllRtlFreeHeap + 51 bytes
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dll_free_base + 1B bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\Foundation.dll (-exported-)
	Location: Foundation.dllTsharedReference::operator bool + F4 bytes
	Decl: public: __cdecl TsharedReference::operator bool(void)const __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DependEngine.dll (-exported-)
	Location: DependEngine.dllTattributeList::reset + 33 bytes
	Decl: public: void __cdecl TattributeList::reset(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DependEngine.dll (-exported-)
	Location: DependEngine.dllTdependNodeVS::cleanupClass + 25 bytes
	Decl: public: bool __cdecl TdependNodeVS::cleanupClass(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DynSlice.dll (-exported-)
	Location: DynSlice.dllTnClothShape::sCleanupClass + 5C bytes
	Decl: public: static bool __cdecl TnClothShape::sCleanupClass(void)
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DependEngine.dll (-exported-)
	Location: DependEngine.dllTdependGraph::deregisterNodeType + B9 bytes
	Decl: public: static int __cdecl TdependGraph::deregisterNodeType(class TdependNodeClass & __ptr64)
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DependEngine.dll (-exported-)
	Location: DependEngine.dllTDNregister::~TDNregister + E bytes
	Decl: public: __cdecl TDNregister::~TDNregister(void) __ptr64
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dll__sys_nerr + 2B3 bytes
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dll_o_free + DE bytes
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dll_execute_onexit_table + 3D bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DynSlice.dll (-exported-)
	Location: DynSlice.dllTnIsoSurface::numVerts + 18921 bytes
	Decl: public: int __cdecl TnIsoSurface::numVerts(void)const __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\DynSlice.dll (-exported-)
	Location: DynSlice.dllTnIsoSurface::numVerts + 18A46 bytes
	Decl: public: int __cdecl TnIsoSurface::numVerts(void)const __ptr64
	Module:  C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
	Location: ntdll.dllRtlActivateActivationContextUnsafeFast + 12F bytes
	Module:  C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
	Location: ntdll.dllLdrShutdownProcess + 176 bytes
	Module:  C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
	Location: ntdll.dllRtlExitUserProcess + AD bytes
	Module:  C:\WINDOWS\System32\KERNEL32.DLL (-exported-)
	Location: KERNEL32.DLLExitProcess + B bytes
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dllexit + 60 bytes
	Module:  C:\WINDOWS\System32\ucrtbase.dll (-exported-)
	Location: ucrtbase.dllexit + 279 bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSafeModeController::writeLogOptions + 6AA1 bytes
	Decl: private: enum SafeModeController::CommandAction __cdecl SafeModeController::writeLogOptions(class Tstring const & __ptr64,class Tstring const & __ptr64,class Tstring const & __ptr64,enum SafeModeController::CommandAction) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSafeModeController::writeLogOptions + 6EF2 bytes
	Decl: private: enum SafeModeController::CommandAction __cdecl SafeModeController::writeLogOptions(class Tstring const & __ptr64,class Tstring const & __ptr64,class Tstring const & __ptr64,enum SafeModeController::CommandAction) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSafeModeController::writeLogOptions + 36A8 bytes
	Decl: private: enum SafeModeController::CommandAction __cdecl SafeModeController::writeLogOptions(class Tstring const & __ptr64,class Tstring const & __ptr64,class Tstring const & __ptr64,enum SafeModeController::CommandAction) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSophiaExecutable::optimize + 1989 bytes
	Decl: public: void __cdecl SophiaExecutable::optimize(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSophiaExecutable::optimize + 71E5 bytes
	Decl: public: void __cdecl SophiaExecutable::optimize(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllmelScanDouble + 42F bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSophiaExecutable::compileFile + 6D bytes
	Decl: public: static class SophiaExecutable * __ptr64 __cdecl SophiaExecutable::compileFile(class Tstring const & __ptr64,class SophiaContext & __ptr64,bool)
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllTcommandEngine::sourceFile + F0 bytes
	Decl: public: int __cdecl TcommandEngine::sourceFile(class Tstring const & __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\Shared.dll (-exported-)
	Location: Shared.dllTprojectMgr::update + 262 bytes
	Decl: public: void __cdecl TprojectMgr::update(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\Shared.dll (-exported-)
	Location: Shared.dllTproxyData::setProxyTag + 2FD7 bytes
	Decl: public: virtual void __cdecl TproxyData::setProxyTag(class Tstring const & __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\Shared.dll (-exported-)
	Location: Shared.dllTproxyData::setProxyTag + 1C41 bytes
	Decl: public: virtual void __cdecl TproxyData::setProxyTag(class Tstring const & __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllTjournal::operator= + 4F6 bytes
	Decl: public: class Tjournal & __ptr64 __cdecl Tjournal::operator=(class Tjournal const & __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllfexec + 70F bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllsetMelGlobalStackLevelPtr + 728 bytes
	Decl: void __cdecl setMelGlobalStackLevelPtr(unsigned int (__cdecl*)(void))
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllfexec + 70F bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllfexec + 8F4 bytes
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllSophiaExecutable::evaluate + 47 bytes
	Decl: public: union Value * __ptr64 __cdecl SophiaExecutable::evaluate(void * __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\CommandEngine.dll (-exported-)
	Location: CommandEngine.dllTcommandEngine::sourceFile + 10A bytes
	Decl: public: int __cdecl TcommandEngine::sourceFile(class Tstring const & __ptr64) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\maya.exe (-exported-)
	Location: maya.exeTiteratorWrapperFwd<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator++ + 56E9 bytes
	Decl: public: class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> & __ptr64 __cdecl TiteratorWrapperFwd<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator++
	Module:  D:\Program Files\Autodesk\Maya2023\bin\ExtensionLayer.dll (-exported-)
	Location: ExtensionLayer.dllTapplication::start + 5D bytes
	Decl: public: void __cdecl Tapplication::start(void) __ptr64
	Module:  D:\Program Files\Autodesk\Maya2023\bin\maya.exe (-exported-)
	Location: maya.exeTiteratorWrapperFwd<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator++ + 1490 bytes
	Decl: public: class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> & __ptr64 __cdecl TiteratorWrapperFwd<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator++
	Module:  D:\Program Files\Autodesk\Maya2023\bin\maya.exe (-exported-)
	Location: maya.exeTiteratorWrapperFwd<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator++ + 17E77 bytes
	Decl: public: class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> & __ptr64 __cdecl TiteratorWrapperFwd<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator++
	Module:  D:\Program Files\Autodesk\Maya2023\bin\maya.exe (-exported-)
	Location: maya.exeTiteratorWrapperFwd<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator++ + 16FAA bytes
	Decl: public: class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> & __ptr64 __cdecl TiteratorWrapperFwd<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator++
	Module:  C:\WINDOWS\System32\KERNEL32.DLL (-exported-)
	Location: KERNEL32.DLLBaseThreadInitThunk + 1D bytes
	Module:  C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
	Location: ntdll.dllRtlUserThreadStart + 28 bytes
End of stack

//crash log file name = C:\Users\user\AppData\Local\Temp\MayaCrashLog221116.1542.log
//version     = 23.2.0.1794
//cut            =  08/03/2022, 202208031415
//current scene = unDisclosed
//command history (most recent last):
//====================================================

//====================================================
//Memory usage:
// 9835.652 Mb	Free Memory
// 8756.113 Mb	Free Swap
//  326.832 Mb	Current

//====================================================

 

 

 

2 REPLIES 2
Message 2 of 3

Please help, this is the free trial installed on D :

 

System Information
------------------
Time of this report: 11/18/2022, 10:17:52
Machine name: DESKTOP-FETSOD1
Machine Id: {0C8C910D-32E3-4D3F-83C5-0E5B04F5F513}
Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: Italian (Regional Setting: Italian)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C91
BIOS: 1.50 (type: UEFI)
Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 9167MB used, 8166MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.3
DxDiag Version: 10.00.22621.0001 64bit Unicode

Message 3 of 3
Zeredof
in reply to: RandomAnimator

I got the same issue if anyone know it will be a big help for me

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