Maya 2017 OpenCL evaluator issue

[Anonymous]

hi guys,

i just installed maya 2017. But then it got stuck when its loading the front page. And my output window said :

Initialized VP2.0 renderer {
Version : 2016.3.18.11. Feature Level 5.
Adapter : AMD Radeon R7 M265
Vendor ID: 4098. Device ID : 2582
Driver : .
API : OpenGL V.4.5.
Max texture size : 16384 * 16384.
Max tex coords : 32
Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
Shader compiler profile : (Best card profile)
Active stereo support available : 0
GPU Memory Limit : 2048 MB.
CPU Memory Limit: 7669.31 MB.
}
OpenCL evaluator is attempting to initialize OpenCL.
Detected 2 OpenCL Platforms:
0: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 1.2 .
Supported extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
1: Advanced Micro Devices, Inc.. AMD Accelerated Parallel Processing. OpenCL 2.0 AMD-APP (1800.5).
Supported extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices
OpenCL evaluator choosing OpenCL platform Advanced Micro Devices, Inc..

i really need help 😞

@Anonymous your title "what should i do??" was edited for clarity by @sean.heasley

[sean.heasley · Accepted solution]

Hi @Anonymous and welcome to the community!

I've seen this issue before and the first and best step is to update your graphics card drivers as well as any other devices that may need a drivers up date!

That should solve the issue but if it doesn't feel free to let me know and we can troubleshoot some more!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[Anonymous]

omg!! its working! thank you!!

[sean.heasley]

No problem I'm glad it worked for you!