Maya 2017 hangs when second window is opened on second monitor

[Anonymous]

Hi community,

I'm still having this problem. I'm running Windows 10 and a GTX 1080 card.

If I open my hypershade, my UV editor, even my Arnold render window on my main screen it will open.

When I move that window to my second monitor close it. Then re-open it again Maya will fail to load that window and just sit there and do nothing. I can bring up task manager to close Maya and it closes with ease so it doesn't feel like a real crash. It just feels like the window is calling for something (maybe OpenGL related?), waiting, and the computer isn't giving it to the window.

This has been happening for months and I've been diligent in making sure that when I open those windows that I ether use them on my primary screen or make sure to close them on my primary screen. Now I've come to find out that My Arnold render window was on my second screen it it will not open.

I believe it's related to this issue https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Maya-han...

But that fix does not work any more.

Again any type of refresh of the window on the second monitor will make Maya pause. Even if I have the UV editor on the second monitor and open up any of the drop downs in the UV Toolkit.

Please, please I'm begging for help! If anyone has ANY insight I'm all ears. 

Thank you,

Craig

[sean.heasley]

Hi @Anonymous

Have you checked to make sure all your drivers are up to date? I've been running 2017 update 4 with three monitors for a while and have never seen this issue before.

Also are your monitors the same resolution and/or same brand?

Let me know if anything changes!

[Anonymous]

Hi Sean thanks for replying to my post.

I have a Dell S2715H as my main monitor and a Cintiq 22HD as my second monitor.

My NVIDIA drivers have been updated multiple times. I did my do-diligence and have upgraded to Maya 2017 Update 4. I still get the problem.

I'm on Windows 10 Home. This problem doesn't happen with the outliner (detached) window.

Maybe more info. When I click on the Arnold render window button. The window shows up on the second screen the drop down names show up in the top but then the internal area is white and the window becomes frozen. Maya itself is frozen too. When I bring up Task manager to close Maya I don't get the common message of "this application has stopped responding" It just closes with ease.

Is there anything from the output window that would help?

Thank you,

Craig

[sean.heasley]

Yeah if you dont mind linking the output window log that would be great. This is a tough issue to test unfortunately.

If you can you may want to try a different monitor and or check your cables etc.

[Anonymous]

Initialized VP2.0 renderer {
  Version : 2016.3.78.11. Feature Level 5.
  Adapter : GeForce GTX 1080/PCIe/SSE2
  Vendor ID: 4318. Device ID : 7040
  Driver : .
  API : OpenGL V.4.5.
  Max texture size : 16384 * 16384.
  Max tex coords : 32
  Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
  Shader compiler profile : (Best card profile)
  Active stereo support available : 0
  GPU Memory Limit : 8192 MB.
  CPU Memory Limit: 31042.2 MB.
}
OpenCL evaluator is attempting to initialize OpenCL.
Detected 1 OpenCL Platforms: 
 0: NVIDIA Corporation. NVIDIA CUDA. OpenCL 1.2 CUDA 9.0.103.
 Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer
OpenCL evaluator choosing OpenCL platform NVIDIA Corporation.
Choosing OpenCL Device GeForce GTX 1080.  Device Type: GPU  Device is available.

I'll have to try a different monitor this weekend.

Thank you,

Craig

[Anonymous]

I disconnected my Cintiq and hooked up an ASUS monitor to a Display Port. Still had the problem.

I also took off the windows toolbar on the second monitor. I tried changing my primary monitor but it still had the problem on the second monitor. I tried moving the position of the monitor to have one above the other and still doesn't work. 😞

Thanks,

Craig

[sean.heasley]

Ok if you open the hypershade window, disable the material preview and see if it still has the issue.

Aside from that you may want to check to make sure no 3rd party programs you may have aren't causing issues with Maya or the display.

[Anonymous]

Yeah it's still an issue.

I tried stopping nearly all the processes that were running on the computer. That didn't do anything.

I tried booting windows into Safe Mode but I don't think it offers dual monitor support.

I tried Uninstalling and re-installing the NVIDIA drivers and that didn't do anything. I was trying to see if it was the drivers but the card doesn't support multiple monitors without drivers.

I've downloaded Maya 2016 and it too does it so it must be something with my computer. I'm not sure what else I can do.

[sean.heasley]

Hmm well another idea is to try deleting your settings/preferences. It may not work but restoring settings/prefs can fix surprising issues.

Also while killing programs in task manager is good, you need to see what/if you have 3rd party plug-ins and unload them to see if they may be causing the issue.

Let me know if anything changes!

[Anonymous]

When the windows initially were freezing on the second monitor I had to delete prefs multiple times to be able to get Maya to load. So did try that...

I deleted a few 3rd party applications but haven't found a culprit.

But can this help at all? I decided to echo all commands in the script editor and see what it's loading versus where it stops loading when the window is on the second monitor.

I've included it here with the flag <<<<<<<<<<<<<This is where Maya stops loading/freezes

_fav.addPath("Maya/Utilities/Weighted Add Matrix","wtAddMatrix")
_fav.addPath("Maya/Utilities/Xgm Hair Mapping","xgmHairMapping")
_fav.addPath("Maya/Utilities/Xgm Se Expr","xgmSeExpr")
del _fav
import maya.app.general.tlfavorites as _fav
_fav.addPath("Maya/Image Planes/Image Plane","imagePlane")
del _fav
import maya.app.general.tlfavorites as _fav
_fav.addPath("Maya/Glow/Optical FX","opticalFX")
del _fav
import maya.app.general.tlfavorites as _fav
_fav.addPath("Maya/Rendering/Render Layer","renderLayer")
_fav.addPath("Maya/Rendering/Render Pass","renderPass")
_fav.addPath("Maya/Rendering/Render Target","renderTarget")
del _fav
import maya.app.general.tlfavorites as _fav;_fav.attachStore('hyperShadePanel1Window|hyperShadePanel1|createBarWrapForm|formLayout130|nodeTreeLister1',"C:/Users/Craig/Documents/maya/2017/prefs/renderNodeTypeFavorites");del _fav
# Result: <maya.app.general.tlfavorites.TLFavoriteStore object at 0x000001C83E52BCC0> # 
{};
<<<<<<<<<<<<<<<<<This is where Maya stops loading/freezes
{};
createModelPanelMenu modelPanel1;
createModelPanelMenu modelPanel2;
createModelPanelMenu modelPanel3;
createModelPanelMenu modelPanel4;
createOutlinerPanelMenu outlinerPanel1;
buildPanelPopupMenu scriptEditorPanel1;
buildPanelPopupMenu hyperShadePanel1;
{};
{};
// Result: hyperShadePanel1Window // 
{};
{};

Let me know your thoughts. Of if you know of a program that can log all the processes the computer is making. Maybe I can capture it that way?

[sean.heasley]

Hi @Anonymous

That information is great but sadly doesn't show anything wrong.

Can you post the hardware specs of your machine so I can make sure everything is compatible and not a hardware issue?

[Anonymous]

Thanks for getting back to me. Been really busy but now I have some time!

Windows 10 Home 64 bit

Intel Core i7-6900k 3.20ghz

ASUS Rampage V Edition 10

G.SKILL Ripjaws 4 Series 32GB (4 x 8GB) 288-Pin DDR4

NVIDIA GeForce GTX 1080 FTW

Samsung SSD 950 PRO 512GB

The computer is about 6 months old

If there's anything else you want to know just ask.

Thanks,

Craig

[Anonymous]

Hi Craig,

What a thread! There shouldn't be anything wrong with your system from what I can see here unless the actual hardware is faulty (which I doubt).

A few things that come to mind. It seems like you're not overclocking, which is good as I've had OC's crash Maya/Mental Ray in the past. But this issue, I don't think I've ever seen.

In the NVIDIA control panel (please install drivers after using DDU) check for an option that has Single Monitor Performance and Multi Monitor Performance. I doubt it's going to do anything, but it's worth a shot. Also make sure you have your GPU set to Prefer Maximum Performance (either in Global or specifically to Maya).

This sounds like either Maya or Windows is failing to properly initialize the creation of a new Qt window. If you have another hard drive or machine available, try installing a copy of Windows 10 (you can get a free trial I believe) on it and see if the issue persists. There have been times in the past where my only solution was a fresh OS install when uninstalling, editing the registry, and using the Microsoft FixIt tool didn't work. It sucked, but it gave me a chance to reorganize myself 😉

A final suggestion would be to try running memtest on your memory. I'm not certain, but Maya may keep track of your window configuration in memory and a faulty dim could cause issues. Again, if everything else on your system runs fine, this is unlikely.

Also, are you on the Creators Update of Windows (1703)? This build has known issues with causing Autodesk products to fail due to the .NET framework update. But you also state this has been going on for quite a long time.

[sean.heasley]

Hi @Anonymous!

@Anonymous summed up the next steps very well! Let me know if anything changes!

[Anonymous]

Hi Mike,

Sorry it's been a really long time sense you messaged. I've been busy with wedding stuff. 😉

Yep pretty big thread. Thank you for all the suggestions. I looked through my Control Panel but it doesn't seem to have any option for Multi Monitor or Single Monitor performance.

I am noticing now that my Substance painter does the same thing. It will launch on my primary monitor but it won't launch on my secondary monitor. I'll have to see if I can borrow a Radeon Card from someone and see if it's an NVIDIA issue or if it's a Windows issue.

Thanks for everything guys. I'll report back once I get more info.

Thanks,

Craig

[Anonymous]

I am having this exact same problem. With both Maya and Substance Painter.

My laptop:

Windows 10 Pro 64-bit

Intel Core i7-7820HK 2.90GHz

Asus ROG G752VS-XS74K

NVIDIA GeForce GTX 1070

And then I have 2 Dell U2415 monitors.

I've set all the monitors to match the laptop's screen resolution, adjusted settings in the NVIDIA control panel as well as the Dell Display Manager. But Maya still hangs on a blank screen, forcing you to have to end it in the Task Manager. The only way to get it back is to unplug all secondary monitors or delete the "prefs" folder.

I thought this was just a Maya issue until I discovered Allegorithmic's Substance Painter also has the problem.

Oddly enough, 3DS Max works fine on all monitors. As well as other software like Photoshop and Unity.

It has to be something wrong with my system, but I'm at a loss for what to try. This is my work equipment that my new job purchased for me, so I'm hesitant to ask for a replacement on anything...

[Anonymous]

Yep welcome to my world. It sucks. I have yet to figure out the culprit. My guess is the NVIDIA drivers + OpenGL but I haven't had a chance to get a Radeon card to check it out. Your post leads me to believe it's NVIDIA drivers even more because it seems right out of the gate you're having issues. 

I think 2018 just came out? But I tried older versions of Maya and 2016 showed the same problems.

Again sorry to hear you're having problems. If I ever come across a solution you know I'll post it here first.

C

[sean.heasley]

Hi all!

Sorry for the delayed response!

One fix that may work for this issue is to switch the Viewport to Direct X.

To do this:

In the Preferences window (Window > Settings/Preferences > Preferences), select the Display category. Set the Rendering engine to DirectX 11.

Please let me know if this works for you!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[Anonymous]

In my first post I posted a link to this fix. For me it seems to work but it makes the view port unusable. A lot of slow down, a lot of lag.

C

[sean.heasley]

Hi @Anonymous

I meant to ask this in a previous post but somehow forgot, is your 1080 driver version 382.33?

That's our supported driver version and if you aren't on that version you may want to roll back or update to that version to see if that resolves your issue!

Here is how you can check your GTX 1080 driver version number:

1. Open your Start Menu and type Device Manager
2. Under the 'Display Adapters' tab right click your gpu and select 'Properties'
3. Under the Details tab you will see Driver Version.

It's also possible that while you have updated your GPU drivers in the past, the old ones may still be hanging around causing this issue. So I'd recommend (as do Nvidia) uninstalling the old drivers before installing any new ones.

Nvidia have an article with steps on how to do so and can be found here.

Once you have completed the steps above download the Maya 2018 certified driver 382.33, install it, then check the version number repeating steps 1-3 above. If all is well then fire up Maya and check your viewport.

Please let me know if this resolved the issue, if not I’ll be happy to keep working with you!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!