Hotkeys sticking bug

[christinahall3d]

Has anyone found a solution for the bug where after holding down a hotkey it either gets stuck or it turns into a toggle. I have this problem on all of the snapping modes (x,c,v), moving pivots (d), and discrete mode ( j ). Sometimes the key stops working halfway through the action.

IE: I'm trying to snap a pivot (d >v) and it shuts off and goes into translate mode. Then when I release it will get stuck in pivot mode and I have to manually turn off both snapping and pivot mode. This has happened on multiple computers in both 2015 and 2016.

[Anonymous]

This is driving me INSANE!!!! (2nd day Maya 2016....moving up from Maya 2013 where these features work FINE!)

Holding down "d" and then "v" so I can snap a pivot point to a vert on my mesh....sometimes it makes it....sometimes not, sometimes the icon in the top tray gets stuck to "SNAP" after the operation and I have to manually go up and turn it off. (Mac user).

THIS MAKES ME A DULL BOY.

Please fix this!!!! AAAAAGHHHHHHHH!!!!!!!!!!

[Anonymous]

This is the 4th day....and it's still constant!!!!!!! Hello, anybody can confirm or offer solution?

[Anonymous]

STILL CAN'T BELIEVE THIS ISN'T FIXED!!!!!!

[Anonymous]

MAYA FIX YOUR BROKEN TOOLS!!!!!!! 

So one of my favorite movies of all time is Shawshank Redemption. I Love the main character's determination and willingness to keep pressure and time devoted to a problem till he received the result he was after. I'm going to apply the logic and learnings from that film here. Andy wrote a letter a week to request funds from the state for his prison library project. So I guess I'll just bump this every week till I get something. I figure the best thing to do is to just bump this thread and post a picture of a cat, (cause well you know internet taxes). It only took Andy 6 years to get the state to respond to him. So Autodesk....consider this day 244 since I first brought it to your attention.

Took Andy 6 years...I hope it doesn't take me that long, but we'll see. Pressure and time......pressure......and time......

Oh ya almost forgot to pay my taxes! 

Till next week KIDS!

[Anonymous]

It's been two weeks already. Man how the time does roll by. I do believe those first few years were the hardest....and if enough time goes by....this issue will have taken the best of me. Oh lord have mercy.

Oh, almost forgot to pay my taxes.

[Anonymous]

Another week(s)....and still no fix. 

cat tax.

[Anonymous]

Still no fix. Hold me.

Cat tax.

I wonder if the Autodesk engineers have all decided to quit and no one told us.........

[Anonymous]

Another week rolls on by....still not a peep from Autodesk, a mod, nobody.

[Anonymous]

If only I could just go into the Maya code and fix this annoying bug. I'm sure I wouldn't break too much stuff.

[Anonymous]

I wonder if we'll make it a full year? Any betting peeps? 

Really guys? Really can't fix this for your customers? Useful tip, if you can have your brain remember hold the "D" key and then the appropriate "x" or "v" keys it won't get stuck...milage may vary.

[Anonymous]

I wonder if the internet will run out of cat memes before Autodesk has a fix for this stupid stupid bug. Well I guess we'll never know......or will we? Help me Autodesk.....your my only hope.

[Michael_Todd]

Sorry about the lack of response on this, but I just found out about this thread...

Anyway, that being said, I have run into the issue you mention in 2015 and 2016, but it was on another machine and I can't replicate the issue anymore after updating my machine, so it may be a video card/driver issue.

Have you tried updating the drivers? Did it persist after doing so if you have already?

Cheers

Michael

[Anonymous]

A response! An actual Response! OMG!!! THANK YOU!!!!! WOW, I kinda feel like I'm about to mess this up due to my excitement......kinda like the kid from A Christmas Story and just nod my head in agreement.....football....mmm...yes.....football, what's a football?

Anyway. I'm mainly experiencing this issue on a Mac, here are my spec's

It is my understanding that "On Mac OS X the graphics driver is part of the operating system. You can only upgrade by upgrading to a newer version of the operating system."

So in essence, I might be able to download "Sierra" OS and possibly see a fix? I'll speak with our IT dept and make sure we can update my OS, not sure if all our tools are supported on that version yet. I'll report back with my findings/outcome. I had no idea a videocard driver could potentially cause a hotkey/menu item to turn on/off. My button physically depresses/activates and I manually have to turn it off. 

I'll be back! (terminator voice).

[Michael_Todd]

I'm on windows so I can't check in OSX as I don't have a mac. Have you tried using a different VP renderer to see if you still get the issue? (Not that you can try DX11 but there are still other options on a mac:

 

Cheers

Michael

[Anonymous]

I only have two options. Swapping it broke our CGFX shaders and some of our tools (vert lighting).

Sadly switching rendering engines isn't a solution for me. As far as a full update to Sierra OS systems goes I won't be able to update for at least a week as our lead engineer has cautions about updating since his test update seemed to break some of our pipeline. When that happens I'll give you an update.

Thanks again for the reply! In the future how is best to contact Autodesk with issues/bugs? 

[Michael_Todd]

it's company policy to only respond after funny cat photos have been posted for months, so you are on the right track...

;--)

Cheers

[Anonymous]

I did not know that was Autodesk policy.....

I really do appreciate the help. I'm hoping to update my OS in 2-3 weeks. Just gotta send cat images to my lead engineers now. Cats....is there anything they can't do?

[Anonymous]

So after a long hiatus and finally getting approval from my producer and tech artist. I updated my OS to Sierra! Gave it a few days and.......

Issue is still present. My grid still randomly becomes active when using the "d" and "v" keys.....and sadly the hypershade still comes up blank from time to time.  

"Before you give up.....think of the reason you held on so long".

[sean.heasley]

Hi @Anonymous

Unfortunately I have to be the bearer of bad news and say that Maya 2016 does not officially work with Sierra.

However I made this quick video showing that I believe the tool is working as intended. However its possible I misunderstood your issue so let me know if I missed something!