Fatal error attempting to save in C:/Users/... in Maya 2018

[herdo96]

Hi, I don't know what's happening but today I tried to open Maya and this error appeared when I try opening from the desktop shortcut or trying to open a scene from a folder. 

My laptop specs are:

Intel i7-8750H

Nvidia GTX 1050Ti

8GB RAM

The driver version of the GPU is the 398.36,

I tried

- Uninstalling and installing the latest driver that is the 399.07

- Removing completle Maya and reinstalling

- Running Maya as administrator

- A solution from this link

I read in this pdf that the driver version tested for the GTX 1050M is 388.08 but I don't know how well my games will run because the driver is prior to some of the current launched games that I have

I don't know what happened because it was working perfectly till yesterday

Thanks in advance

[sean.heasley]

Hi @herdo96

Have there been any security updates or Windows updates to your machine recently?

Also, driver wise you would want to try using version 398.82. You can find a download for that driver here!

Please try that GPU driver and let me know if anything changes!

[herdo96]

Hi

I tried updating the driver to the version 398.82 that you told me but the error keeps showing.

The last windows update was "2018-08 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4346783)" and it was updated on September 2

Here is a screenshot of the output window maybe it could be usefull

[sean.heasley · Accepted solution]

Hi @herdo96

It's possible the windows update could have messed with some Maya files.

You said you uninstall/reinstalled but did you perform a clean uninstall/reinstall of Maya?

If not please try that and see if anything changes.

Finally, there was a solution in this similar thread that may help.

You could try making a copy of igdrclneo64.dll and move it to your desktop then delete the original and/or just move the file to the desktop then try to launch Maya.

Let me know if anything changes!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[herdo96]

Thanks @sean.heasley!!

That helped me I thought that I was going to have to restar windows!

[Anonymous]

I can't find this file igdrclneo64.dll

[sean.heasley]

Hi @Anonymous 

The file path is generally something like this:

C:\Windows\System32\DriverStore\FileRepository\igdlh64

If you aren't seeing it then you may not have that dll file and that may not be the cause of the issue on your end.

[Anonymous]

I don't have this file , and it's still crashing

[sean.heasley]

Hi @Anonymous 

Can you post a screenshot of your Output window when Maya crashes?

Also, do you see an error report when it crashes? If so please submit it and let me know what the CER report number is.

[Anonymous]

Hi I've got the same problem but ain't got that file either. (Maya 2020)

[lobo_alcalino]

Have u set the project before?

[Anonymous]

I can't do that becouse the software doesn't open.

[claregursharan]

I am having the same problem but for me everytime I try to make a 3D text it gives me this error message. Thanks in advance.

[Anonymous]

Hi I've the same problem but with this i've resolved my problem

https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Corrupted... 

1. Close all running instances of Maya.
2. Locate the filerules.txt file in your preferences.                                                                                            C:\Users\<username>\Documents\maya\2022\prefs\13470907600626234644_filerules.txt 
   Note: Numeric string prefix in the filename will vary.                                                                                                        
3. Load the file into a text editor to confirm if it is indeed corrupted.
4. If so, delete the file.
5. Launch Maya 2022.0.