Can't login with Autodesk ID SSO on Linux

Can't login with Autodesk ID SSO on Linux

josewardMARP7
Explorer Explorer
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Message 1 of 46

Can't login with Autodesk ID SSO on Linux

josewardMARP7
Explorer
Explorer
As the title says, I can't log into Maya using SSO Autodesk ID on Linux. Everything has been installed correctly to my knowledge, but I'm happy to answer specific installation questions if someone more knowledgeable thinks it is relevant.

The program opens fine, but when I select, "Sign in with your Autodesk ID", the window just closes. Selecting" Enter a serial number" or "Use a network license" does not crash the app. Authentication services are running properly and are up to date. 

I have found this thread, but the solution provided is exclusive to Windows.

I am running Fedora Linux 39.

If anyone knows a solution to this problem or potential rabbit holes to explore, let me know!
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45 Replies
Replies (45)
Message 21 of 46

ostlerda
Contributor
Contributor

I thought I would give this another try now that Maya 2025.3 is out.
After installing I get the SSO error. 

2024-10-22 10:33:44: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2024-10-22 10:33:44: INFO: MAYA VERSION: Autodesk MAYA 2025.3
2024-10-22 10:33:44: INFO: Desktop Licensing Runtime Version: 9.0.0.52
2024-10-22 10:33:44: INFO: Desktop Licensing API version in Maya: 9.0.0.52
2024-10-22 10:33:44: INFO: initialize: GetInstance (Success)
2024-10-22 10:33:48: INFO: Received LicenseUpdateCallback for Maya 2025 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2024-10-22 10:33:48: ERROR: Error Information: Maya 2025 : [IDSDK] 3005: The SSO client object acquired is invalid or null
2024-10-22 10:33:48: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2024-10-22 10:33:48: ERROR: checkinLicense: unable to release authentication handle
2024-10-22 10:33:48: INFO: shutdown: normal exit

Looks like I didn't install AdskIdentityManager, after installing I get the WebView2 error.

2024-10-22 10:58:54: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2024-10-22 10:58:54: INFO: MAYA VERSION: Autodesk MAYA 2025.3
2024-10-22 10:58:54: INFO: Desktop Licensing Runtime Version: 9.0.0.52
2024-10-22 10:58:54: INFO: Desktop Licensing API version in Maya: 9.0.0.52
2024-10-22 10:58:54: INFO: initialize: GetInstance (Success)
2024-10-22 10:58:58: INFO: Received LicenseUpdateCallback for Maya 2025 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2024-10-22 10:58:58: ERROR: Error Information: Maya 2025 : [IDSDK] 3070: WebView2 is not found.
2024-10-22 10:58:58: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2024-10-22 10:58:58: ERROR: checkinLicense: unable to release authentication handle
2024-10-22 10:58:58: INFO: shutdown: normal exit

 I notice that the Maya 2025 Ubuntu install guide doesn't even mention installing the AdskIdentityManager, I wonder if it is even necessary.  Perhaps it is just an omission on the install guide?

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Message 22 of 46

nelsoncruz
Autodesk
Autodesk

Hello,  I just want to make sure everyone is aware that we are indeed aware of the issue where the Identity manager is failing to located a the browser to authentic the user license.  At the moment we do not have any workaround in place for users on these newer OS's (Ubuntu, Fedora 39+). Ill make sure to share any new information as it comes my way.

 

Thank you

Nelson 



Nelson Cruz
Manager, Software QA Engineering
Installation & Licensing forums | Contact product support | Autodesk AREA


Message 23 of 46

bugsdabunny
Advocate
Advocate

Hi Nelson, you mentioned the unsupported Linux distros but what about the supported ones? Rocky Linux is listed as a supported OS here, but I am getting the same error as everyone else: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/System-Requirement...

 

Just wondering if Rocky Linux is on your guy's radar too, since you didn't mention it

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Message 24 of 46

nelsoncruz
Autodesk
Autodesk

@bugsdabunny Since you are on 9.4, you may be hitting a separate issue.  Can you post the output from your terminal as there are several errors different errors floating around the thread here.  

For the user license to work you will also need to make sure webkit2gtk3 is installed and a browser like firefox.  




Nelson Cruz
Manager, Software QA Engineering
Installation & Licensing forums | Contact product support | Autodesk AREA


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Message 25 of 46

bugsdabunny
Advocate
Advocate

Ok, I have ensured webkit2gtk3 is installed as well as firefox. The error I'm getting is:

 

2024-10-22 23:01:52: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2024-10-22 23:01:52: INFO: MAYA VERSION: Autodesk MAYA 2025.2
2024-10-22 23:01:52: INFO: Desktop Licensing Runtime Version: 8.0.7.50
2024-10-22 23:01:52: INFO: Desktop Licensing API version in Maya: 8.0.7.50
2024-10-22 23:01:52: INFO: initialize: GetInstance (Success)
2024-10-22 23:01:56: INFO: Received LicenseUpdateCallback for Maya 2025 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2024-10-22 23:01:56: ERROR: Error Information: Maya 2025 : [IDSDK] 3070: WebView2 is not found.
2024-10-22 23:01:56: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2024-10-22 23:01:56: ERROR: checkinLicense: unable to release authentication handle
2024-10-22 23:01:56: INFO: shutdown: normal exit



Note that Maya 2024.2 does work, it's only with Maya 2025 it stops working (and the new version of adsklicensing package).

Message 26 of 46

fhn6og7l7aodybjpc7kUN2QT
Explorer
Explorer

may it require chrome ?

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Message 27 of 46

ostlerda
Contributor
Contributor

I just tried launching with google-chrome as the default browser.  I get the WebView2 error

Message 28 of 46

blendernoob64
Contributor
Contributor

I am having the error as well on Fedora 41 on the MATE desktop, an X11 DE. I installed Web2GTK4 and am getting the 3070 error. However the Autodesk licensing service automatically installs the Identity manager every time at 6:30 my time. This breaks access to Maya 2024 for me unless I uninstall the identity manager and have the Autodesk Licensing packages for 2024 installed instead. If there is a way to turn off the autoupdates, I would love to know. I am sticking with Maya 2024 until Renderman gets updated to the next version

 

2024-11-18 10:00:34: INFO: Received LicenseUpdateCallback for Maya 2024 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2024-11-18 10:00:34: ERROR: Error Information: Maya 2024 : [IDSDK] 3070: WebView2 is not found.
2024-11-18 10:00:34: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2024-11-18 10:00:34: ERROR: checkinLicense: unable to release authentication handle
2024-11-18 10:00:34: INFO: shutdown: normal exit

 

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Message 29 of 46

olivier6PXK2
Community Visitor
Community Visitor

This changed slightly with the December updates to licensing service and identity manager. The error is now:

ERROR: Error Information: Maya 2025 : [IDSDK] 3073: Unknown

instead of the previous 3070: WebView2. I also now get an error dialog which links to the troubleshooting tool.

 

It would be nice for the error message to contain some hint about what is missing / not working.

Message 30 of 46

matteo.dilena
Enthusiast
Enthusiast

I get the same error that @olivier6PXK2 flagged for the last two versions of the License Manager (14 and 15); Maya 2024 doesn't run with any of those, while it runs perfectly fine with v13.

I also tried launching the MiniBrowser (WebView2 version for Linux) manually to see if it was working, and noticed that it didn't render pages unless I set an environment variable found in this topic: https://bugs.webkit.org/show_bug.cgi?id=254807

Unfortunately, adding that variable before launching Maya didn't make a difference, so my only option is to stick to Maya 2024 + license manager v13 until this is sorted.

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Message 31 of 46

blendernoob64
Contributor
Contributor

Update, the new Identity Manager version 15 still doesn't work with Fedora 41, and I am assuming other Linux distros other than Rocky, RHEL and CentOS. At least the install.sh warns you that its not going to work given that it says it can't figure out the OS, and "This package was made for Rocky, RHEL and CentOS. Be sure to keep using the v13 licensing packages until Autodesk fixes this issue that has unfortunately been around for a year now. RHEL 10 cant come soon enough lol

Message 32 of 46

matteo.dilena
Enthusiast
Enthusiast

Hi again,

 

version 15.3 of the licensing manager is out and the issue is still there on non-standard installations, such as Ubuntu or Debian. This time the message is more explicit - and I do have the latest webkit2gtk package installed - so I don't know what else to do here. I'm trying this with Maya 2024 before I even try to install 2025 again, or even 2026. It's quite frustrating to not be able to update to a later version just because of the licensing manager.

2025-04-12 21:55:46: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2025-04-12 21:55:46: INFO: MAYA VERSION: Autodesk MAYA 2024.2
2025-04-12 21:55:46: INFO: Desktop Licensing Runtime Version: 7.4.2.47
2025-04-12 21:55:46: INFO: Desktop Licensing API version in Maya: 7.4.2.47
2025-04-12 21:55:46: INFO: initialize: GetInstance (Success)
2025-04-12 21:55:50: INFO: Received LicenseUpdateCallback for Maya 2024 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2025-04-12 21:55:50: ERROR: Error Information: Maya 2024 : [IDSDK] 3073: The PC has not installed WebKitGTK yet, please install WebKitGTK.
2025-04-12 21:55:50: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2025-04-12 21:55:50: ERROR: checkinLicense: unable to release authentication handle
2025-04-12 21:55:50: INFO: shutdown: normal exit

 

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Message 33 of 46

david.ostler2WSX9
Advocate
Advocate
Yep, I tried 2026 and it failed. I was hoping that they would have fixed this by, especially since Autodesk even published a document with instructions on installing 2026 on Ubuntu.

<>
Installing Maya 2026 on Ubuntu<>
autodesk.com<>
[touch-icon-180.png]<>

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Message 34 of 46

blendernoob64
Contributor
Contributor

Has else anyone tried installing Maya 2026 on Ubuntu? Does the Identity Manager work there? Maybe if it does, we can try running it in a distrobox? That may be complicated as I use Neovim to code for Maya along with Renderman so I will have to find a way for Neovim and Renderman to communicate with the distrobox. 

 

If it doesnt run on Ubuntu even with the directions, it may be better for Autodesk to pull that Ubuntu article and fix the Identity Manager for us Linux users already.

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Message 35 of 46

bugsdabunny
Advocate
Advocate

I have tried many distros in distrobox, the issue starts with Maya 2025 and the new version of the license/identity manager introduced there. Maya 2024 works fine in distrobox, I can't remember all the ones I tried but Alma, Rocky and Fedora all work

Message 36 of 46

jimmy_christensenMSURY
Observer
Observer

Just wanted to add that I was able to get past the "Missing WebKitGTK" thing but creating a dummy rpm package called "webkit2gtk3".

 

I used this script to generate it (which I found elsewhere) :

#!/bin/bash
#
# From: https://www.redhat.com/archives/rpm-list/2006-November/msg00062.html
#
# Generate dummy/fake RPMs - great for acceptance testing systems
#
NAME=$1

#
# GEnerate Provides:
PROVIDES="Provides: ${1}"

#
# Generate Spec file
SPECFILE=$(mktemp)
cat <<EOF > ${SPECFILE}
#----------- spec file starts ---------------
Name:                   ${NAME}
Version:                1.0.0
Release:                0
Vendor:                 dummy
Group:                  dummy
Summary:                Provides %{name}
License:                %{vendor}
# in Provides: you add whatever you want to fool the system
Buildroot:              %{_tmppath}/%{name}-%{version}-root
${PROVIDES}
%description
%{summary}
%files
EOF

#
# Build it 
BUILD_LOG=$(mktemp)
rpmbuild --define '_rpmdir /tmp' -bb "${SPECFILE}" > "${BUILD_LOG}"
if [ $? != 0 ]
then
  echo "ERROR: Could nto build dummy rpm!"
fi
PKG=$(awk '/^Wrote:/ { print $2 }' < "${BUILD_LOG}" )
rm "${BUILD_LOG}"

#
# Install it:
#rpm -Uvh "${PKG}"

rm "${SPECFILE}"

echo "DONE!  created ${PKG} and moved it here..."
mv $PKG .

 

Problem now is that I get this one :

jimmy_christensenMSURY_0-1745621361201.png

 

Message 37 of 46

jimmy_christensenMSURY
Observer
Observer

Think I found the missing piece.

 

It expects the ca-bundle.crt to be in /etc/pki/tls/certs/ca-bundle.crt.

Running this fixes it and I'm able to run Maya 2026 on Ubuntu 24.04 (although technically KDE Neon 6.3) :

sudo mkdir -p /etc/pki/tls/certs
sudo ln -s /etc/ssl/certs/ca-certificates.crt /etc/pki/tls/certs/ca-bundle.crt

 

Another thing I noticed is that you need to make sure that AdskIdentityManager runs without issues (like missing webkit libraries, which can be fixed by linking it to a later version of it)

Message 38 of 46

Wizard!

Why maya dont check that webkit version or newer ?

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Message 39 of 46

david.ostler2WSX9
Advocate
Advocate

@jimmy_christensenMSURY it seems you have figured out what Autodesk engineers have been unable or willing to figure out.  Nice!

I tried to follow your path but was unsuccessful.  I watched the .crt file using:
sudo inotifywait -m -e open, access /etc/pki/tls/certs/ca-bundle.crt
but the file is not accessed when starting Maya.  

I'm getting 3070: Unknown error" or "3070: WebView2 is not found" depending on which version of IdentiyManager I have installed.

Just curious which version you have.  Can you run dpkg -l | grep -I adsk and let us know your versions?


Also, what is the ""Missing WebKitGTK" error and where did you see this?

Thanks!

Update:
I installed AdskLicensingInstaller-15.4.0.13093 and now I'm getting this error:
3073: The PC has not installed WebKitGTK yet, please install WebKitGTK.

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Message 40 of 46

blendernoob64
Contributor
Contributor

Question. I already have a ca-bundle.crt in my certs directory. If I make a symlink to it will it replace my old copy and mess up any other things in my system? What does the ca-bundle.crt file do exactly?

certs.png

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