uninstall tool: uninstall is greyed out

[stefaan.boel]

Hi, 

I'm instructing our userbase to remove older versions of their PC using the uninstall tool.

A user reported back to me that she can not uninstall, as the button is greyed out. What's the root cause of it? Solution?

[SBix26 · Accepted solution]

I don't know what causes it to be disabled, but I think the quickest way forward would be to simply re-boot the computer, then try again.  If that doesn't do it, perhaps it is a permissions issue, that the user does not have administrator privileges.

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Sam B
Inventor Pro 2021.2.1 | Windows 10 Home 2004
LinkedIn

[johnsonshiue]

Hi! I have not seen this behavior before either. Like Sam mentioned, it is probably UAC or User Profile related. What about uninstalling from Control Panel -> Programs and Features?

Maybe you need to run Autodesk Uninstall Tool as an Admin.

Many thanks!

[stefaan.boel]

Well, indeed a reboot did the trick here. 

User just reported back to me. Thanks for the tip!

[b.mccarthy]

The issue still persists.

I have several 2023 versions installed (Inventor, Mechanical, etc.), which do not display:

Neither a reboot or "Run As Admin.." affects the list.

[johnsonshiue]

Hi! Starting from 2022 product line, the install process has been changed. The Uninstall Tool no longer supports newer products.

Many thanks!