PDF layer mess BUG

[Cris-Ideas]

Hi,

This subject was previously brought up on forum but there is no reply from Autodesk regarding misleading information that this bug was fixed.

Obviously it was NOT.

In short:

Problem is that when exporting drawings to PDF objects are placed on layers that are incorrect. Also there are problems with following appearance overrides on assembly level and using proper DVR when exporting to 3D PDF.

This was brought up for AI 2015. In the meantime there was information given by a member of Autodesk Customer Support Jon Dean that this "is fixed in 2017". (2017 was not relised at that time).

This however turned out this is not true. Nothing is fixed.

Since at some point Autodesk informed that "this is fixed" could someone from Autodesk inform us, users experiencing this "fixed behaviour" when can we expect you to keep your word and fix this, but rally fix so it works, rally works.

I have prepared video showing this behaviour.

Also I have prepared data set you can download form my A360 drive at: http://a360.co/2c1kZgA

Cris.

[johnsonshiue]

Hi Cris,

Many thanks for providing the steps. I will try to reproduce it and see if this is indeed a generally reproducible case. Regarding defect fixes, it is not true that we do not care about defects and we do not fix defects. The team pay close attention to defect fixing. Certainly, there are still unresolved defects. The thing about defect fixing is that usually case specific or geometry specific defects are much harder to fix than general failures. Also, there are some sensitive areas that are much harder to change than others. It is case-by-case. Regardless, we are trying our best to fix as many defects as we can. This systematic efforts have been going on for a few years already.

I am sorry that some of the defects you reported have not been fixed. We are also trying very hard to avoid defects to be generated in the first place.There is always room for improvement. The number of defect fixes are always not enough and soon enough.

Many thanks!

[johnsonshiue]

Hi! I just tried the workflow on 2018.3 and 2019. I cannot reproduce the behavior. The text on the invisible layer in a sketch symbol remains invisible on exporting to PDF. It is possible the fix is not available on 2017 updates. Have you install all available 2017 updates?

Many thanks!

[Cris-Ideas]

Hi.

Please come back with update on PDF layer mess when you have some info.

This bug requires me to use additional software to deal with task as basic as producing proper PDF. I suppose I would be ashamed if ware a software supplier in such case.

When I reported so basic problems with MIDAS fix was ready over the weekend.

Cris.

[johnsonshiue]

Hi Cris,

I have checked with the project team. The behavior is indeed reproducible on 2017 and 2018 until 2018.2, but not reproducible on 2018.3 and 2019. It is possible some other fixes may have addressed this exact issue. At this moment, I am not sure if a fix to 2017 is feasible or when it will be available. If you want this issue to be fixed in 2017, please contact Autodesk Product Support and escalate it. 

I wish every bug did not exist and I wish every bug could be fixed immediately. But, unfortunately, it is not possible. I am sorry.

Many thanks!

[Cris-Ideas]

Problem is not in exporting text on invisible layer but in

having text on Visible layer and having it exported on to SECOND Visible layer instead on the just Visible layer on witch all other visible objects are.

Simply text from sketched symbol should be on the same layer as lines (idea is not to be able to switch it off)

Cris.

[johnsonshiue]

Hi Cris,

Would you be able to try this particular workflow on 2018.3? We are certain the behavior has been fixed but we would like to confirm with you.

Many thanks!

[Cris-Ideas]

I am still working in AI 2017

So for me it is enough you checked.

Maybe I will install 2018 finally.

Is is better than 2017 or I should expect unpleasant surprise?

Cris

[johnsonshiue]

Hi Cris,

I personally think each later Inventor release is better than the prior one (particularly for the past few years). However, some users dispute it claiming the older releases were better due to certain behavioral change. You can install 2018 side-by-side with 2017. After you install 2018, you want to apply 2018.3 update so all the latest enhancements and fixes are included. Please take a look at what's new in 2018 (.1, .2, and .3 updates)

https://knowledge.autodesk.com/support/inventor-products/learn-explore/caas/CloudHelp/cloudhelp/2018...

Since you leverage assembly and drawing workflows a lot, the performance enhancements in 2018 alone should be a good reason for you to upgrade. As prior releases, 2018 is not bug free. 2018.3 contains all the enhancements and fixes to 2018.

Many thanks!

[Cris-Ideas]

Another problem with PDF export.

This is ridiculous

Don't you understand in Autodesk that allowing for this kind of bugs you make you product hardly acceptable?

I have idw that I export to pdf.

Look.!!!!!

Cris.

[mcgyvr]

Cris,

Have you tried using a pdf printer (cutepdf/adobe,etc..) vs Inventors built in PDF functionality..

I've found them to be more reliable vs Inventors built in functionality.. 

Autodesk has not been having good luck with PDF functionality.. 2d has problems.. 3d has problems/limitations,etc... 

Not sure if they just aren't given the time to develop it properly or what..

I think they are still angry that DWF didn't become what they hoped it would so they don't put sufficient effort into pdf..

[Cris-Ideas]

I have tried pdf printer.

Files are significantly bigger because are raster images + they are totally useless for processing in Photoshop witch I do a lot.

So I am stuck with this s.... I have paid for. And most frustrating thing is that there is obviously no will to fix bugs. This makes me really angry.

Autodesk this is the best way to make your self enemies.

If this just was a try for extortion. "Indeed there is a bug, but we have solution. You must pay $$ to have it solved" But no.  It is like "Indeed there is a bug, but we do not give a sh.... If you pay for new version you will get much stuff, but it is not our policy to fix bugs. Sorry.

We have documented this bad behaviour  in article no. ....... We hope this was helpful. We can not guarantee neither if this will be fixed  nor  in what time"

Cris.

[mcgyvr]

---

@Cris-Ideas wrote:

I have tried pdf printer.

Files are significantly bigger because are raster images + they are totally useless for processing in Photoshop witch I do a lot.

So I am stuck with this s.... I have paid for. And most frustrating thing is that there is obviously no will to fix bugs. This makes me really angry.

Autodesk this is the best way to make your self enemies.

If this just was a try for extortion. "Indeed there is a bug, but we have solution. You must pay $$ to have it solved" But no.  It is like "Indeed there is a bug, but we do not give a sh.... If you pay for new version you will get much stuff, but it is not our policy to fix bugs. Sorry.

We have documented this bad behaviour  in article no. ....... We hope this was helpful. We can not guarantee neither if this will be fixed  nor  in what time"

Cris.

---

Autodesk fixes bugs in Inventor so your statements/assertions are simply wrong...  (hey look.. You make mistakes just like Autodesk.. )

They fix bugs all the time.. Sadly they can't fix them all though and must prioritize..  

Welcome to the world..  NO software is bug free...ALL companies must prioritize.. NO ONE does everything right 100% of the time..

Sorry you are having problems.. (I create PDF files all the time and can do so without any issues)...

Have you submitted a trouble ticket with support? Have you shared your files so that they can see/recreate the specific issue with your data?

You are free to choose/use other software if you are unhappy with what you are currently using.. 

Have a nice day... 

[Cris-Ideas]

I am also free to express my frustration and disappointment coming from using autodesk software that I have paid for.

With I herby do.

@mcgyvr

as for registering support cases I always do. They get all my work I need to put in documenting bugs and explaining what is not working for free. And this sums up to months in my case.

I have documented and sent not less than 177 bugs so far. I have spend countless hours struggling with most basic limitations in the software and lost weeks of work that end up being useless because Inventor was not capable of doing something that suppose to be obvious in the end.

Cris.

[mcgyvr]

---

@Cris-Ideas wrote:

I am also free to express my frustration and disappointment coming from using autodesk software that I have paid for.

With I herby do.

---

Actually you aren't totally free there.. There are rules... Here on this forum anyways..

You agreed to rules/etiguette,etc... when signing up for this forum.. 

[Cris-Ideas]

Sorry if you feel offended.

I have noted your objection.  May be I will fix my post when Autodesk decides to fix bug.

You can blame Autodesk. Do no need to argue with me.

Since you decided to drive this thread of topic I will ignore following comment of this kind as this is pointless to answer. 

Sue me is you want for not "complying with rules". Feel free to do so. Autodesk will save on lawyers.

Cris.

[johnsonshiue]

Hi Cris,

I know you are frustrated. However, you know we do fix defects you reported and other users reported. Let's not get political here. This is a technical forum, not a political forum. If you have some agenda, please bring it else where.

Inventor Pro is a tool. It is not perfect and it will never be perfect. But, it has to be useful. Our focus here is to ensure issues blocking the tool from being useful are addressed first. The rest is secondary.

You are on this forum for a reason. You helped answer quite a few questions. I sincerely appreciate it. Your solutions as well as other experts' solutions enrich the forum and the product experience. I cannot thank you enough.

Many thanks!

[Cris-Ideas]

So just to give everyone an update.

This problem I present on images in previous post will not be fixed in AI 2019 update that is to be available next.

+ I was informed:

" As you know, Dev team only fix bug at current version, it means only for 2019. "

As for getting political.

I am not getting political at all. I only point the fact that Autodesk does not feel responsible at all for providing its clients with a product that has functionalities that clients ware tolled it has. And is not going to even try to fix this problems in the software that was already sold once "new version" is launched.

This is just NOT FAIR.

Cris.

[johnsonshiue]

Hi Cris,

Do you mind enlightening me who told you "As you know, Dev team only fix bug at current version, it means only for 2019. "

This statement is confusing and untrue. Indeed, in some cases, we only include fixes in future releases. It is because the fixes simply cannot be ported backward or the fixes can lead to significant risk in older releases. We try extremely hard porting every possible fix backward when it makes logical and technical sense. Can we do better and more? Certainly, we can and it is what we have been doing.

I must have not engaged in some discussion between you and some Autodesk employees. If you can share the emails or communication with me, I would like to understand the above highlighted comment better.

Many thanks as always!

[Cris-Ideas]

Well He or She was not kind enough to give me his/hers name.

I have forwarded you this e-mail.

But previous e-mails regarding this support case ware sent by Yong Jing

Also I have to mention that regarding other pending Support Cases of mine I had no contact form Autodesk Support since June 26. So it is now 17 days without any action, except for autoresponder "your case has been received"

Are we going back to the old standards of technical support?

What is also funny with this SC regarding PDF is total lack of professionalism of Autodesk Support member who send me PDF exported from my data set asking if this is what I expected when on the first look it was clear that it is not. I needed two seconds to establish that. So I wonder couldn't he check and do not bother me asking if this is his job?

I would expect I would not be bothered to check something that is obviously wrong just to use my time to confirm it is wrong. If you have something you are sure is working than send this to client for him to check.

Cris.

[johnsonshiue]

Hi Cris,

I am following up with the team to understand the situation better.

Many thanks!